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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 4103 reviews

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Rating by feature

  • Service

    Rating 3.9 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 3.9 out of 5 stars

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76%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and installation speed as positive aspects of the Gas Dryer Install (Non-Regulated). Some customers have noted concerns regarding gas leaks, safety, and leveling. Additionally, a few customers mentioned issues with steam functionality and door design. Despite these concerns, many customers seem satisfied with the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 4,103 reviews
  • Rated 1 out of 5 stars

    Never got the delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite never getting the delivery the account says it was delivered.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful the service was a joke. Never got installed or even attempted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never installed items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items that I received were delivered but never installed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service over all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible................ .........................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t do it right. Nothing but problems

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t hook up correctly. Had to fix it ourselves 2 days later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer was not installed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer was not installed. They left without installation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    still waiting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is yet to be installed. On week 4 and appointment 6.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t even install my dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t install my dryer & I ended up having to pay the gas company to do it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installer never showed up or called.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse service and complete lack of goodwill to your customers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Try your installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer vent hose in the back of the dryer is loose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Techs didn't have an order to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not received credit. Requested in another best buy review

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They didn't even showed up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't get the service done, they didn't show up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Appliance purchase and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible 3 missed appointments Never shop there again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They did put in

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spice is coming to put in tomorrow 7 to 1 you need come get old one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer refused to install, required another installer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Washer and Dryer set up extremely unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in the Geek Squad service and lack of response to several calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not done by you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband had to do everything after going to the hardware and spending another $90

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installers were not prepared for stacking units

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When stacking the dryer on top of the washer, much longer gas hose is needed.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Dean – Thanks for your feedback on this. When installing a gas dryer, the length of the hoses need can vary depending on where the hookup is and where the appliance will be placed. We always advise checking ahead of time to make sure the hoses we have will be long enough. I apologize if we didn’t go over that with you when you made the purchase.

  • Rated 1 out of 5 stars

    installer looked for any reason not to do the inst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer came in and instantly looked for reasons not to do the install.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi memo – I apologize if your installer gave you that impression. In some areas, there are local regulations governing the install of gas dryers, so we need to verify we are complying with all of those regulations for safety purposes. Our goal is never to avoid doing work, but rather to make sure that everything is done correctly, and in compliance with all applicable regulations.

  • Rated 1 out of 5 stars

    Lazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though i paid for the service the installers didn't install the dryer.

    No, I would not recommend this to a friend