Customer Ratings & Reviews

Best Buy’s 3rd party delivery partners were unprofessional. They charged me for a mistake they made, they were observing the inside of my house which was uncomfortable. Do not recommended using their installation service

Install went well. Had everything needed and did a good job.

Very good. Efficient, polite, professional. Excellent installation.

We were very happy with the installation process. They took away our old dryer and quickly installed the new one.

Paid for washer and dryer installation. The shutoff valve for the washer had a bit of corrosion and the old hose did not want to come loose. The BB contractor took a picture of it and said they could not risk breaking the faucet. I asked them to give me a minute. I grabbed a wrench and was able to remove the old hose. While I was doing that they picked up the packaging from my garage and drove off! Because my dryer was in front of the water valves, they did not install that either. I got a friend to help me temporarily move these monsters (they are very heavy with the pedestal bases and don't slide easily) and was able to connect water and gas and dryer vent. We needed to use them NOW. I contacted my BB salesperson, and he was able to schedule a new team to come out a few days later to push them into the proper place and adjust the leveling. I am pleased that BB stepped up to make it right. It is sad the 1st team left prematurely which frustrated us and cost BB extra for the second team to come out. This would have been 0 stars, but BB did fix the problem. And I'd still have to recommend them because these are very heavy and the average homeowner would struggle with them.

Quick and professional. It was great not having to schedule or coordinate a plumber to have to come for the connections.

Your professional installation team was awesome, very friendly, very neat, fast, and went above and beyond my expectations.

The installer is professional. They really know how to install the dryer to fit in the laundry room.

LG Gas Dryer is great. Instructions and installation were great. Easy to use and does a great job. Love it.

I'm very satisfied with the service you guys and the person in charge to deliver my washer and dryer installation very helpful, thank you so much was excellent.

We were extremely happy with the washer and dryer installation. My washer and dryer had to be reversed because the washer door couldn’t be switched. The gentleman came back after I had purchased an extension allowing the washer to be farther from the water line and drain. He was so kind and really helped us out!!! Had he not worked with us, we would not have been able to keep this washer and dryer. I would give him more than 5 stars if I could!!

Great for non-licensed installation and easy hookup.

At last our dryer was installed with no issues. Best Buy has met its promise!

The dryer works amazing and the 2nd crew that delivered it set it all up and even switched the door opening for me. They were amazing

The installers were quick, they knew what they were doing.

The crew were professional and knowledgeable. Very happy with the installation.

We were very pleased with how smoothly our dryer installation went. They guys were here on time and did a quick, professional job.

we have a gas dryer so we felt much more comfortable having them hook it up, no worries. They did a great job.

Wonderful machine dryer works fine. It is quiet and doesn’t heat up the room

They were punctual and on time for the installation. From start to finish they knew exactly what they were doing and were very knowledgeable. Was well worth the money!