Customer Ratings & Reviews

Installers were polite but didn't properly tighten the gas connection to the gas dryer they installed which then caused a gas leak in my house. Called customer care and they weren't concerned that my house was filling up with gas and never called me back to get someone back out to my house to fix the issue. Ended up having to call the emergency gas leak hotline with my gas company to come after hours to fix the issue. Gas company said the connectors weren't tightened enough. Best Buy customer care never ended up calling me back and honestly the person on the phone didn't seem to understand the severity of the issue.

I'm glad I paid a little extra to have Best Buy squad install my washer and dryer! They did not only deliver the washer and dryer, but they also installed them. They were super fast, nice, friendly, and very clean. As soon as they finished they took the old dryer, and the trash as well. It would have taken me way longer to install the washer and dryer!

Perfectly installed didn’t damage any thing else Very professional

The crew called before they arrived, wore masks, were quick and efficient. Five stars.

I have never had an issue with the Best Buy delivery/set up guys. They showed up within the window time. Had washer and dryer set up in about 30 minutes. Cleaned up after themselves. Explained how to use the washer and dryer and left. Great guys, very friendly and they know what they are doing. Sure I could have installed the washer and dryer myself but with my bad back it's worth the extra for installation. They gave me excellent service so I three a few bucks their way.

Installation was on time and they were friendly. Everything was hooked up correctly and they cleaned up after themselves. Unfortunately, I noticed a dent on the washer after they left which they tried to hide by pushing the units too far to the right created other issues. I just wish they had let me know.

They do very fast and perfect, I recommend using Best Buy stuff for installation

I'm very delighted with this purchase. Easy to use and efficient.

Staff was very helpful and great service. Asked them questions and verify all information . Very professional.

Somewhat satisfied there was a lot of ducks tape in regards to this project but for $15 to drag it down there pull the old appliances out, it was worth it

Fast and clean install no worries about cleaning up boxes of looking for parts Very personable installer. Thanks best buy

Best Buy delivered my dryer and was supposed to hook up. The delivery people quickly identified an issue with my gas line and informed me the dryer couldn’t be hooked up until the gas line was fixed. Once the gas line was fixed, I was told Best Buy would come back out to hook up. I’m grateful to the delivery people who identified an issue and a potential problem had the dryer been connected. Very professional and courteous delivery people.

Works really well! Easy to navigate selector and touch keys. Very satisfactory!

Installation went smoothly and installers were excellent in being careful not to case damage. Also very courteous.

The geek squad representative paid attention to each detail and made sure it was installed properly with no issues.

The installation crew made us aware of a possible issue before completing the install, which was nice. Turned out well

Great. Really enjoyed it and works awesome highly recommend.

Came to the house and had all the tools necessary for a full dryer install. Great work.

Crew came in on time as scheduled. Installed dryer accordingly. Cleaned up the boxes and other materials.

These guys were great! Came when they were suppose to. Did the job quickly and easily! Would use them again.