Customer Ratings & Reviews

We've been using it for a while now without any issue, good value for the purchase.

The team sent clear instructions beforehand, arrived on time and completed installation without any hassle. Well done!!

Think they did a great job with the install and left me everything ready to go

Installation company did a great job installing dryer

the team that came to install the dryer worked quick and did a great job.

Excellent service! Best I have ever had! Big kudos for both of these guys, they were quick and got the job done right! Explained everything to us and let us know that they are here fo us if we ever need anything. Give these guys a raise and lunch would be nice also!

Installed quick and easily, cleaned up, nothing damaged.

Removed the old dryer installed the new one I was up and running in about a half an hour.

I am very happy with my new dryer. It works well and has a lot of great features.

The install team showed up on time. Fast and efficient. No problems. Very friendly.

Awesome fast installation. Very professional and clean

The people did it fine but they arrived very late and took a long time to start and finish the job.

Love my new dryer. Such a big difference from my old one!

Best buy team installed the dryer without any issues.

Installation has been an unmitigated disaster. Four failed attempts of delivery (!), two of which were damaged out of the box (forklift damage? Do they not check these at the warehouse before they load the trucks?) and one which was dropped (!) on the street off the dolly and damaged. We are now waiting for the 5th delivery attempt, which so far is a no show. Delivery teams have been beyond unprofessional, which Best Buy appears to have zero control for as they are all a 3rd party and are impossible to contact or hold accountable (even the Best Buy reps admit this!). On mulitple occassions the drivers have not called in advance of delivery, have missed delivery windows with no notice, been rude upon arrival (incorrectly telling me we have the wrong stacking bracket with the "I've been doing this for 20 years speach", refusing to remove existing unit, etc). Fifth delivery attempt supposedly in progress but after calling 1 hour BEFORE the agreed upon start window to show up in 10 minutes (which I could not accomidate) they are now a complete no-show. Best Buy has done nothing to control the matter and every time I get a new person that apoligizes profusely and does nothing to solve the problem. Multiple Best Buy reps said they would monitor today's delivery and contact me to make sure it went to plan and I've received zero contact from them. They always ask for your phone number in case of a disconnection but NEVER call you back. I have spent hours on the phone getting the run-around from Best Buy customer service reps, none of which have solved our issues or met their promise. I purchased this washer / dryer on 4/13/22 and today is 5/13/22 and STILL DO NOT HAVE my washer / dryer. Best Buy's process to outsource these deliveries and installations is completely broken and at this point they should be paying me for this debacle. Disgraceful at every level. I highly recommend NOT using Best Buy for the purchase, delivery and installation of a washer / dryer. Use literally ANYONE else.

The installation was done a good and fast past manor.

The installers noticed on the first delivery that there was a dent. They took it back without question. They brought the 2nd dryer back a few days later & installed the piping with no problems.

Very thorough and quality-checked throughout. You can see their expertise and experience through their work

Worked just as I needed it to. Made installing easy

Both guys that came out were amazing. Offer there tips on how to get everything going.