Customer Ratings & Reviews

The third party installer, who I didnt realize wasnt a Besy Buy representative. A man and a woman, that had a very hard time beinging our oven in the house. Didnt level it, and spent very little time going over the features.

The installation process was ok. Just very expensive to attach a gas hose.

The person who installed it was very nice. I would recommend this service

Tech was informative and super friendly. Explained how to work everything

The Geek Squad installed and there were no problems. Great customer service.

They explain how to work everything before they leave very professional

they arrived on time removed our old model. very professional.

Mike was very careful and meticulous making sure everything was perfect.

Gas range was installed in width with counter tops

Professional! They knew what they were doing. Would let me come again.

The service give me to me this excellent I am recommending

Came quick hooked up quick, no complaints. Good job

They were very professional and completed the job very well and on time.

The worker seemed impatient and rushed, and didn't want to listen to suggestions. Otherwise, it was a smooth though average experience.

I appreciated the level of professionalism. Great service.

Showed up right on time, worked quickly, friendly and competent.

Specifically trained tech hooked up the gas line. Delivery people did not.

Yes, they disconnected the dryer and with functioning shut-off valve.

Our favorite stove died, so we needed a replacement. This is a $5,800 stove, by far the nicest stove we will ever have. During the first installation attempt, we were told by the installers that, though we have electrical power behind the stove, we needed to up the amperage from 20 to 40. This meant hiring an electrician to run a brand new line all the way back from our box. When the installers came the second time, they were not able to install the stove as the floor needed a 1.5 inch platform added, to raise the stove to meet the counters. Why the first installers did not tell us this, I do not know. We raised the floor as requested and on third installation attempt the floor was correct, the electrical was proper, but now we were told that the gas line now needed to be moved. WHAT? Maybe someone could have told us this teo installation attemps back? We never had the same installers. During these failures, no one called us to to follow-up to understand why things were going wrong. We gave up hosting Thanksgiving at our home, and now the stove still is not properly installed and the fourth installation attempt happens on December 22 - maybe. Beware. The process just does not work, as it seems that Best Buy hires 3rd party installers. They do not communicate well. Hope this helps.

The guys worked hard, but quality of workmanship was iffy. Also, they drove over my garden edging, flatting it..... and never said anything.