Customer Ratings & Reviews

My gas installer was professional and loved my dogs

Very professional knowledgeable would recommend to others

The installers were very professional and kind. Great Job.

great guy ez to work with good job !!!!!!!!!!!!!!!!!!

I guess they worked fine they put them in and it worked

Did a great job installing all the appliances at once.

Good very nice nice good good good good good goodd

The product was delivered on time with no issues..

We ordered a combo of 4 appliances, Refrigerator, Microwave, Stove, and Dishwasher. We scheduled for the delivery on a Saturday so we didn't have to take time off of work. The window of time we were given was from 2-5. We got a call at 10am, when we were not home and not ready to receive the items. We had paid for installation, but the people who were delivering the Stove and Dishwasher said that because we were not ready they would just drop the items off and not install. We weren't happy with this answer, but weren't given a choice. Upon delivering the items my husband noticed that the stove was damaged. The people who delivered the stove told my husband he was going to have to take it up with Best Buy to have it exchanged. That was March 2nd. Yesterday I got a confirmation call that the item would be delivered today, and a phone call at 7am this morning that it would not. They said that it would be delivered on April 2nd, which is a day we are unavailable. We told the lady on the phone that we were not available that day, and she told us 3 times that it would be delivered that day. I will never buy from Best Buy again. The other appliances have been just as frustrating to get delivered and installed as this, and my husband has wasted his time off to wait for something to happen that doesn't happen. And, we have been without a kitchen for almost a month now.

The installer did a great job when installing this product

Our installer did a great job, very happy with the result.

Courteous, knowledgeable and efficient professionals.

I Would do it again if I needed to get another one.

Absolutely horrible. They didn't hook my stove up correctly. I repeatedly told them that I had propane. They put me in a dangerous situation by hooking me up as natural gas. sheri, the woman doesn't even answer her phone I had to text because she never returns her phone calls

Terrible all the way around. Was a repair, not an install. That resulted in first appointment rescheduled after waiting two weeks. Took 3 weeks for a very unprofessional person to show up. Asking someone to book a 12 hour day and then tell them at the last minute that they are coming during the only hour you have to leave that day is ridiculous. I'm home a lot, but leave everyday at some point. Bottom line, after spending $6,000 for my kitchen, I find out that a range valued at $1500 is piece of junk and I'm in the same position I was 4 weeks ago when I called in. Had to go to the store just to get help, and that didn't even work. YOUR SERVICE SUCKS.

This was a very courteous and professional installation.

Service man was on time and did a good job setting it up

Very professional and efficient, great experience.

The install was right on time and very professional.

I am still trying to learn my new Cafe appliances. My concern now is the caliber of sub-contractors that Best Buy sends to install the appliances. From the moment they enter the home, they are seeking to gain additional dollars for an installation that has already been paid for...from replacing a leaky valve, removing shoe mold, a floor plantk or anything else to add to the installation. One sub contractor wanted to charge to use the brackets that came with the dishwasher! Totally unprofessional and intimidating!!!