Customer Ratings & Reviews

I chose the professional installation for my new range. This was 2 years ago. After he set it up, he turned on a burner and showed it to me. I though, "Fine, it works." What I didn't know then was that I should have tried cooking something on each burner. An egg would have been a good choice - it would have allowed me to see how quickly it would burn, and I'd have noticed in a hurry that the flames couldn't be turned down low enough. The flames are set WAY too high. I can't even simmer anything. I called a few month later to see if someone could come out and fix it, but it wasn't a good time (the department was closed?) and they asked me to call back later and ask. Well, I didn't. Life gets busy, and I didn't get it done by the time my warranty expired. I caution you to cook on your stove before giving the ok to the installer. Clearly mine knew nothing about making the proper adjustment, and I regret that I didn't either.

Came up a little short. Gave us some faulty information. They were very friendly

Licensed person had no idea what I was talking about when I asked if he was licensed. He arrived to install and found that the gas range had not arrived. It arrived seven hours later and was refused since there was no installer and I had no idea when there would be one. Order was eventually cancelled. My Buy was anything but Best!

I had to pay someone else to do the installation because the company provided by Best Buy the folks they sent were a bunch of inept individuals. First the range looked liked they dragged it through the stove as the bottom had snow residue. They refused to install the oven stating that the gas line was too short and they would go to jail if they connected it using a longer pipe. They took my tape measure when they left after pulled it out to dispute their claims. They were going to leave the stove in the middle of my dining room and I had to point it out to them that should at least move it in to it's correct place. I was just so displeased with their overall performance and wouldn't recommend.

Tech refused to install stove because my kitchen didn't have the proper vent hood. Literally did ZERO work. I had a Liscensed technician hook up the gas line and check for leaks. Then i finished the install.myself. Not the first time I have had a problem with Best Buy installation and delivery. I did NOT renew my Total Tech plan this year. Definitely not worth money.

I paid $140 for installation when I placed my product order, but the installation service charged me again after they were done. I told them I was sure I’d paid already, but they said installation is a separate fee. I later confirmed it was part of the initial order, and now I’m on hold waiting to speak to a third person about how to rectify the double charge. And it’s not even Best Buy anymore, I’ve been transferred to the delivery entity they contract out to, who themselves sub-contracted the delivery to a local company. A frustrating experience for me, and a disappointing performance from Best Buy and everyone they farm their work out to.

The gas line to the range was not tightened enough and two days after installation it was necessary to call the gas company to inspect. They corrected the problem

The install team was a little rough with the oven going up my staircase.

Did not level my range with my countertop and did not put in new gas line, said something about it went through the wall back into cabinet, also did not put anti tilt in but took all one out.

The installer arrived before the delivery of the range. I was then forced to take a second day off work for the reschedule. The Best Buy Team commited to a $150 gift card for my trouble. Unfortunately just like the original scheduling they did not follow through. This will make me hesitate to purchase my major appliances from them in the future.

The guy who installed our gas range brought his son with him to our home. While installing the man would talk to his son poorly and belittle him. I felt bad for the kid.

I paid for a licensed professional to install oven, and that was not what I received. They sent a team back 3 weeks later to hook up the gas correctly. I was unable to use the stove top during that time. If I had been sent a professional originally, this would not have happened!

Installers came earlier than window of time given. Otherwise good job.

Beware! The guys that they sent to install this range were very inexperienced. We left our home after they installed our gas range only to come home a couple of hours later in our house was full of natural gas fumes because the technician had not installed gas line correctly to the back of the stove. Fire department was dispatched and power and gas company technician showed us the poor workmanship and how it could have been disastrous for us!! We were out of our home for 3 to 4 hours. I was on line and on the phone trying to get a hold of Best Buy and did not even get a reply back. I suggest buying an electric range or have someone else install it.

Worse experience, I hired the Geek Squad to install my gas stove, I literally went 2 months without a stove. Sycamore Plumbing came to my house to install a brand new stove, not once but twice to them tell me that both stoves were defected... After 2 months later, of trying to have a plumber come back and install one of the actual stoves, I learned that there was never nothing wrong with the stove. It was unfortunate that I had no choice then to hire an outside plumber to install my house properly.

The installer did not have a socket, thankfully we had what he needed

so far every thing has worked fine with installation.

Not satisfied had to pay for this install feature.

Range was not able to be installed because it had to be converted to LP and there was a cost that I was not told about till the tech arrived.

Installer was wonderful and super nice except I had to pay him to install after paying bestbuy for installation also, I saw his order form that did not have installation on it so not sure where that disconnect was.