Customer Ratings & Reviews

Came up a little short. Gave us some faulty information. They were very friendly

I had to pay someone else to do the installation because the company provided by Best Buy the folks they sent were a bunch of inept individuals. First the range looked liked they dragged it through the stove as the bottom had snow residue. They refused to install the oven stating that the gas line was too short and they would go to jail if they connected it using a longer pipe. They took my tape measure when they left after pulled it out to dispute their claims. They were going to leave the stove in the middle of my dining room and I had to point it out to them that should at least move it in to it's correct place. I was just so displeased with their overall performance and wouldn't recommend.

I paid $140 for installation when I placed my product order, but the installation service charged me again after they were done. I told them I was sure I’d paid already, but they said installation is a separate fee. I later confirmed it was part of the initial order, and now I’m on hold waiting to speak to a third person about how to rectify the double charge. And it’s not even Best Buy anymore, I’ve been transferred to the delivery entity they contract out to, who themselves sub-contracted the delivery to a local company. A frustrating experience for me, and a disappointing performance from Best Buy and everyone they farm their work out to.

The install team was a little rough with the oven going up my staircase.

Licensed person had no idea what I was talking about when I asked if he was licensed. He arrived to install and found that the gas range had not arrived. It arrived seven hours later and was refused since there was no installer and I had no idea when there would be one. Order was eventually cancelled. My Buy was anything but Best!

Tech refused to install stove because my kitchen didn't have the proper vent hood. Literally did ZERO work. I had a Liscensed technician hook up the gas line and check for leaks. Then i finished the install.myself. Not the first time I have had a problem with Best Buy installation and delivery. I did NOT renew my Total Tech plan this year. Definitely not worth money.

The gas line to the range was not tightened enough and two days after installation it was necessary to call the gas company to inspect. They corrected the problem

Did not level my range with my countertop and did not put in new gas line, said something about it went through the wall back into cabinet, also did not put anti tilt in but took all one out.

The guy who installed our gas range brought his son with him to our home. While installing the man would talk to his son poorly and belittle him. I felt bad for the kid.

Installers came earlier than window of time given. Otherwise good job.

Beware! The guys that they sent to install this range were very inexperienced. We left our home after they installed our gas range only to come home a couple of hours later in our house was full of natural gas fumes because the technician had not installed gas line correctly to the back of the stove. Fire department was dispatched and power and gas company technician showed us the poor workmanship and how it could have been disastrous for us!! We were out of our home for 3 to 4 hours. I was on line and on the phone trying to get a hold of Best Buy and did not even get a reply back. I suggest buying an electric range or have someone else install it.

The installer arrived before the delivery of the range. I was then forced to take a second day off work for the reschedule. The Best Buy Team commited to a $150 gift card for my trouble. Unfortunately just like the original scheduling they did not follow through. This will make me hesitate to purchase my major appliances from them in the future.

The installer did not have a socket, thankfully we had what he needed

Worse experience, I hired the Geek Squad to install my gas stove, I literally went 2 months without a stove. Sycamore Plumbing came to my house to install a brand new stove, not once but twice to them tell me that both stoves were defected... After 2 months later, of trying to have a plumber come back and install one of the actual stoves, I learned that there was never nothing wrong with the stove. It was unfortunate that I had no choice then to hire an outside plumber to install my house properly.

so far every thing has worked fine with installation.

Not satisfied had to pay for this install feature.

Salesman needs to understand what he is selling better.

Installer was wonderful and super nice except I had to pay him to install after paying bestbuy for installation also, I saw his order form that did not have installation on it so not sure where that disconnect was.

The guys who came to install my range were very nice. However, they were not told by Best Buy that the stove needed to be converted to propane. They attempted to install the stove with the "required purchase" of the "new" gas line connection hose. When they left the stove was not pushed back to the wall. They told me the outlet was in the way. My husband is an electrician and I figured I could easily have him fix that. After having my husband move the outlet, it wasn't the plug but the gas line that was in the way. Come to find out, after hiring a plumber, they did NOT use a new gas line (that was a required purchase for Best Buy To install). It was the gas line all along. I paid to have Best Buy install it and still had to pay a plumber to have it installed properly.

I paid for a licensed professional to install oven, and that was not what I received. They sent a team back 3 weeks later to hook up the gas correctly. I was unable to use the stove top during that time. If I had been sent a professional originally, this would not have happened!