Customer Ratings & Reviews

The delivery team hooked it up ok but could not get the oven balanced correctly and left me with it.

I am unable to understand why Best Buy can not deliver goods after making appointments three times - we bought in Nov 20 and within 4 months Best Buy could not deliver it. To me it is simply beyond my comprehension that a company can not fulfill the commitment made.

Service was not complete. Items were delivered to garage with instructions to call and schedule installation. I scheduled an installation date and Noone showed on date. Currently trying to recover funds for installation and no word forv 2 weeks now.

Delivery scheduling was the worst. Six times I had to take off and was finally delivered and installed. Six times five hours is 30 hours of my time. I don't telework so this is time away from work.

very unhappy with install team; they would not listen to me, they dragged appliance through the house, did not use an installation connection, but did not offer to provide a credit

Improperly installed gas line to stove. Told us the smell of gas would dissipate because they just hooked it up. Left with gas leaking overnight putting family at risk. We had to call in a professional to come reinstall the gas line to the stove the following day at our expense.

Unprofessional, rude, and charged extra $150 despite already prepaid hundreds to Bestbuy for simple installation!

Another additional cost at the install, of additional piece had to be installed, but again no one at Best Buy advised us that cost. Best Buys must better train their Sales people on total cost of deliveries and install. Plus they push the Tech support, but no support from them and push you back to the manufactor

Installers came and dropped off range. They could not install it and would not disconnect the old one and take it. Basically, they left the new range in my kitchen and I had to hire someone else to do the install and haul away. What a scam!!!!

the post sale service for Zline gas range doesn't exist. This whole process has been a nightmare for me. I don't understand why you sell equipment you can't control or support.

The product was fine, but I had to hire a contractor to install it. Just like my microwave and dishwasher. Best Buy was not up for the task. Best Buy is interested in one thing and one thing only - selling products.

Installers were bickering with each other. They scratched the concrete on the driveway and scratched the floors on the way to the kitchen. One guy asked the other if they should put blankets down and the boss guy said no. It was a joke of an install.

If i could leave a zero star i would. The crew was careless and left my gas on after they installed my stove. I called and no one returned to help me or fix it. I had to call the gas company to shut off my gas.

Not happy with delivery reschedule third time never called to tell me delivery wasn’t going to get done. Took off work two times for this delivery

The installation failed the inspection from Fairfax County. Try to contact BestBuy and did not get any reply, very frustrated.

Not professional. He tried to move old stove with checking if it had anything in the over. Oil spilled which he did not clean. I had to spend 1 hour just cleaning his mess.

On June 8th a licensed professional gas repair person did not know how to inspect the gas range. He defaced the range with three or four chips in the enamel, trying to get the top of the range open! He had no parts to repair the range..

The installer did not finished with job. Said i was missing a piece . He left . He also closed out my job saying in was finished and tested. I had to go back to store to find out that he did this. I hired my own plumber

Had scheduled to have my new range installed. The company scheduled to do the install NEVER showed up. I ended up installing the range myself. Was not a big deal, but free installation became NO installation. I hope Best Buy did not pay for this job that never happened. They should send me the check for the cost of installation.

I had to pay $140 extra When they first arrive they asked me to pay her $140 extra I asked them why they said for gas inspection everyone has to pay that