Customer Ratings & Reviews

they were on time and efficient. probably could have done the job myself but the got the old oven out and made sure that the new oven worked well and explained how to use it before leaving. the entire process took about half an hour.

The two delivery guys were great. They were friendly and very concerned about not damaging our kitchen during the delivery and installation. They were nice to have in our home. They worked very well together during the whole process and did an excellent job.

***This review was submitted for the two appliances we purchased. We purchased a dishwasher and a gas range. The appliances work fine so far. The issue is with delivery and installation! We were sold parts at Best Buy for the installation of our appliances and charged delivery fees as expected. We were told that The connections we bought were all we would need. The parts were recommended by the salesperson. The Gas Range appliance was replacing an existing Gas Range appliance and the dishwasher was replacing an existing dishwasher. Upon delivery we were charged an additional $370 By a company that is subcontracted by Best Buy. The company was supposed to deliver and install the appliances we purchased with the installation packages we purchased. We have made multiple attempts to find out what happened and why we were charged these additional charges. We have contacted the Geek Squad and all the proper departments (as instructed by BB agents). Each time we spoke to an agent we were told they would get back to us and that they would document the lengthy call. They never called back, I had to follow up each time. Only a couple of the representatives documented the calls. I spoke extensively with them and was on the phone for a minimum of an hour for each conversation. They even had me on a line contacting the 3rd party company and that company had no answer why we were charged. It has been over 6 weeks and still no resolution as promised. NO call backs as promised, no emails as promised, no refunds as promised, no Gift card for our inconvenience as promised. I invite you BEST BUY to review my phone conversations since they are supposed to be recorded so that you can see what your customer service reps have been telling me and my wife...and so that you can see nothing has been done! In addition we have the Geek Squad annual membership (which we will be canceling as well). As a result...after years of purchases at Best Buy we will no longer be using BB for appliance purchases/installation due to the fact that they have done nothing but give us the run around. Despite the fact that most of the agents clearly stated they had never heard of someone being charged the extra amount we were charged, stating that we will get compensated, that they were expediting it to the review department for the final decision on our refund. etc etc. As far as I’m concerned...the worst customer service—>Company I’ve ever dealt with in regards to an issue and getting answers/resolution. This is my first negative review ever and I’m 50 y.o. But hey Best Buy...you asked for my review and how was my experience. I hope this answers that ??? Maybe you’ll reply to me now!

Removal went well, no problem. Installing tip prevention device no problem; was anchored to bottom stud of wall. Stove was easy to level with leg height adjusters. Nice install - fit into space well. Stove dimensions were true.

Bob & Andy did a great job, no problems with the install

The contractor delivered, installed and hauled away smoothly without any complications and arrive plus completed the job efficiently.

The installation crew arrived at the exact appointment time and worked quickly and efficiently. They were persoanble and professional in installing a new oven. They found the gas connection which we had been unable to find. The removed the old oven easily.

Excellent job! well-done! efficient, professional and did not require a lot of time to get the job done. Very pleased with the work (as well as the product). Not much more to say about it.

The installers were professional, knowledgeable and it took no time at all for them to safely install my product

Did a great job of installing oven and were very careful with the flooring and the oven.

The gas range was properly installed and is working fine. However, I’m still waiting to hear from the county inspectors to see if they agree.

The two gentlemen that installed our range were friendly, professional, and got the job done in very little time with no mess

The installation itself went pretty smoothly. My kitchen is on the second floor of a townhouse and the installers where able to get it in without even having to remove the stair rail. They did leave a small chip on my bottom hardwood step. What I didn't like was receiving a call the day prior to installation informing me that I had to pay an additional $95 for a permit to install range and required a hardwired carbon monoxide alarm. None of this was mentioned upon purchase, and I still don't really understand why this is required to do a gas oven replacement.

Very timely arrival time by a licensed plumber and assistant. They took time to set up the range and cleaned up everything before they left. They also made sure there were no gas leaks and that all burners turned on.

The installers arrived more than an hour later than scheduled. They were efficient and neat, but after they left I noticed the range wasn't quite level with the counter on one side and I couldn't get the slide out oven rack to work. I called and they came back the next day and leveled the range and the oven rack had been tied down for shipment (I hadn't noticed), so they untied it. They should have untied it during the first installation. But at least they came back promptly and corrected everything. Be sure to check everything before the installers leave.

Installation of our new gas range was rapid and trouble free. Scheduling could have been more convenient.

Guys that came and installed it were very nice and showed us how to use it and what the stove could do. They answered all are questions we had. Installation was fast and clean

Excellent professional Service by the same Team already installing other devices. My wife and me got introduction in device functions including very helpful hints. Very hospitable Service Employee Eduardo and his Team Member! Customer friendly with best skills and expertise. Kudos.

The stove was delivered promptly by a Best Buy team, but had to wait for installation by a team from my propane gas supplier, including a propane adapter hose and attachment. Once installed, however, it works beautifully and efficiently.

Best buy sent a great team to install our kitchen appliance's. For the gas range, they did an excellent job of installing. leveling, making sure the gas line was sealed properly. Very good work and knowledgeable installers. Very pleased.