Customer Ratings & Reviews

So far I am happy with the services provided by the Best Buy install technicians. Most of the people they have know what they are doing. There is some who do not. There is several different natural gas shutoff valves on the market. There is several other used in the past. Be sure the install tech know there is a nut behind the valve. If they do not unscrew the nut at least one revolution the handle can brake. Some times there is a 2 nuts behind. Good luck.

The installers for my gas range were fine with scheduling and delivery, installation was another thing, I read the description on the BB website for gas appliance installation and the installers forgot one important part, they did not "Bubble" check the gas line, Later the next day, I was smelling a gas smell, not much, but enough to be noticeable. The next day I called the gas company, on the phone they told me to evacuate the house two football fields away until the tech arrived. Gas company tech made the final adjustment to the gas line and everything was fine. However, the install did not go as smoothly as it could have, if the BB installer would have checked the gas line the first day.

Removed old stove and put in New one new gas line they was fast and we'll mannered.

Timely installation. Well done. Explained things to me. Would recommend to a friend or family.

Love the gas range...bakes like a charm...easy to clean and totally love the built in steamer in the oven!

This is a good basic range. I am continuing to be unable to set the clock, however. I have followed the directions included in the manual, but I cannot set the time. In addition, I would purchase a larger model if given the opportunity. This one is lacking space and options. It simply is not an upscale model.

Best Buy's Geek Squad are absolutely terrific. I purchased a new Samsung gas range. The installation team discovered that the old range was improperly installed and there was non-code compliant electric issues. The team, however, quickly and efficiently, installed a new electric outlet so the new range could be properly installed. They explained everything they needed to do. They were great

Very efficient. He answered questions. He also insured that everything was working before he left.

Great oven. Love that I can bake at two different temperatures. It looks great and impressed with cooking time.

It work when it was installed and is still working

Everything went smoothly. Very nice guy, did the job fast and cleaned up well.

Wonderful deliverymen and installers! Installation was smooth and easy.

Great Service Technician. He was quick and thorough. Very good Service overall, 5stars!

Gregory and Mark from Sycamore Plumbing were the best part of my entire purchase experience. These poor guys attempted delivery twice but both units were damaged. It wasn't until their 3rd attempt that an undamaged unit from the warehouse was delivered. I would highly recommend these guys.

He handle with care of the product and make sure every thing work before he left.

The men who installed the range were pros. It went smoothly, despite having to remove the old stove and install the new one through the narrow, twisting hallway and tiny galley kitchen of my New York apartment. I held my breath, but they got it in with literally only a couple of inches leeway. They were great.

The stove I replaced was a a GE And it always did a good job and I knew GE can make it even better.

I had two teams. The first stove had a large ding on it. They installed the stove. The installer was communicative and efficient. He had to add a shut off valve due to Boston regulations - which was fine with me because I believe in safety regulations. The second team was able to just hook it up. Both teams were fabulous! Thank you!!!

The XPO technicians that installed my gas range were courteous and professional. They noticed I needed a gas shut-off valve in which they installed for me before connecting my range. They both answered all of my questions with kindness and expertise.

Excellent service, 100 % satisfactory item and installation.