Customer Ratings & Reviews

Llegó con golpes se hizo un arreglo, funciona bien

The first installer told me I needed to have a plumber come out bc I had no shutoff valve. The plumber came and I did have a shutoff, so that was frustrating. But the crew that came to put it in the second time did a great job!

the guys came, removed my old stove damaged my door a little since they did not remove the oven door. Efficiently set up the new connection and quickly installed the new stove. So just make sure you/they remove your old oven door unless your doorway is very wide.

Great install, service was efficient and communication was great!

Installers kept me up to date on arrival time. Installation was efficient and with good care. I liked the overview of how to operate and features of the range.

The two installers were pleasant and knowledgeable, both getting my stove installed quickly and having a fun conversation all the while. It was not your typically uncomfortable encounter with service personnel. I would happily have them back again for any future issues.

The installers were punctual on getting to site on time, they were knowledgeable and fast when completing the installation. I’d recommend having Best Buy install your items. Most cases it’s a freee service.

GREAT WORK ......................................

They were excellent! So nice and professional. Kept in touch so I was always aware of when to expect to them. I wish all delivery companies were this good!

Pretty much everything that could go wrong, did. The range originally came damaged, but even if that had not been the case, they couldn’t install because they didn’t have the knowledge or ability to do that So, we had to spend another $100 for an electrician. Then, because of COVID, they would not try again. All they would do was to drop it off at the house and we’d have to figure out how to get it in and install it ourselves. Well, no! We’d already paid for installation, but too bad. So, we had to wait weeks. What a flaming mess!!! There was no attempt to provide customer service during any step of the process.

The installers came when they promised, did what they promised, worked quickly, and neatly. I love it when things go as planned and when there are no problems. They were very polite and pleasant. Wish all service personnel were so good. Love the fact that they hauled away the old stove and were very neat.

Awful service. We are moving into a new construction home. When they came to the install for the stove They ruined our floor in our kitchen. Our Project manager at our new home had to go down to the store because he called and was hung up on after being on hold for 30 minutes. I have also been hung up and customer service has awful the entire time. He got the store and was told the manager was not there so he emailed her and has heard nothing back about the damages. I feel like I should not have to be moving in a new construction home with damage because of delivery from your store. We will not be shopping here again.

Installment persons are very professional and polite.

Paid for installation so it would be correctly. Everything is working great!

Best Buy used a contractor to perform this install. The guy who did it was very personable and did a great job of answering questions that my wife had as he did the install. It would have been great if we could have been more specific on the time scheduled for him to arrive but other than that it was well worth it.

We had Kevin and his son deliver and install our new gas range. These guys were fantastic! Super fast and knowledgeable, considerate of the floors and walls, very friendly. One of the easiest appliance deliveries I’ve ever had!

They came in and got everything installed and working great in no time at all.

My installer really knew about as stoves. The installation was done to perfection.

Once the range is going, the installation team did all they do for perfection.

Fabulous experience with the 2 gas stove installers, Professional and knowledgeable.