Customer Ratings & Reviews

The installation team was great! Efficient set up and very courteous. The range is beautiful!

Two guys crew. Did everything they were supposed to. No complaints whatsoever.

Was on time kept me informed. Did a great job installing while taking care with our home

Purchased appliances without installation, but when I tried to get plumber to install gas range realized that it will be insanely expensive and will have to wait a few weeks because no one wants to deal with such a small job. Then I went back to Best Buy. And even I made my purchase 3 months ago, they came out in a few days for half a price what I would have paid the plumber. Very happy!

He arrived in a timely manner and hooked up my gas stove. Left the area clean and hauled away my old stove.

Really good service. The guys were very punctual. They know exactly what to do, moved fast and precise. They also shared some experience of how to use and maintain the range. They did a really great job. I took one star from the rating because of price, which was rather on the expensive side.

very perfessinal, friendly, clean and helpful installers

Helps to have someone install who knows what they're doing.

We had Kevin and his son deliver and install our new gas range. These guys were fantastic! Super fast and knowledgeable, considerate of the floors and walls, very friendly. One of the easiest appliance deliveries I’ve ever had!

Love cooking with gas. Gas line was in a tight area, installed had no issues. Looks great.

Range was installed in short amount of time and worked perfectly.

Excellent installers- very professional and polite. Terrific job.

The only reason I didn't rate this a 5 was the installer was late, but it turned out to not be their fault. the previous install took 2 hours more than planned. would be great if I could get an status update online more than just "we will be there between the times scheduled"

He made sure everything worked and stove was level.

The two installers were pleasant and knowledgeable, both getting my stove installed quickly and having a fun conversation all the while. It was not your typically uncomfortable encounter with service personnel. I would happily have them back again for any future issues.

The installation team came on time, provided good communication with updated ETA, and got the job done in less than an hour (unloading, removing old stove, unpacking new one and installing it)

Llegó con golpes se hizo un arreglo, funciona bien

First, they came to deliver the stove but left because the delivery guys aren't allowed to connect the stove. So they left with it and didn't install it. I had paid for both installation and delivery. Called on the phone, got transferred 5 times, each time waiting for 30 to 60 mins a piece only to be told they can't help me let me transfer you AGAIN. After half a day on the phone they finally got someone who stated they see the problem and verified I had paid for the installation I had to reschedule. The guys that showed up with the item this time installed it. The middle burner didn't work. They said I will have to call and have it replaced but left the item with me for use until a new one can be sent. To get the new one I had to go through the same bounce around process as before. half a day on the phone being passed around for them to arrange a new one. When the new one arrived AGAIN they sent a crew not capable of installation even though it was paid for. My uncle who is a plumber unplugged it for them so they took the old, left the new unattached and I had to have my uncle hook it up even though I already paid for installation. After it's installed I notice the door does not close properly, I look inside and there is bondo. It's used and someone tried to fix it. I paid for new. So AGAIN I had to call and go though the entire process, hours on the phone ect. ect. I told them to make sure installation was included as I paid for it and they keep sending people who arean't qualifed to install. Third burner was delivered and installed, everything worked, appeared to be new this time. The guy installing it set it to cook for 1hr to burn off the coating inside, said it should be good after that. He left a paper manual that was taped inside there and it caught fire. Firearms going off...had to pull it out. Stove not damaged from it but my house was full of smoke. Best Buy customer service was friendly but incompetent, most were from India, couldn't hear you over the other 100 people in the background and had such thick accents it was hard to communicate. They transferred me time and again not knowing what I really need or who among them could set up the appointments. They tried to pawn off on me a used stove when I paid for a new and I had to get my uncle to install it one of the three times even though I paid for installation. Horrible experience. friendly customer service but incompetent. I don't usually give a terrible review but I never want to experience that slew of events again. Oh they said they felt bad and would contact me to offer me something because of my bad experience but they never called. You expect me to call you and ask for my discount? That would subject me to the same ordeal all over again, Half a day on the phone.....I don't think so. Keep it, I'll start shopping somewhere else from now on, maybe Home Depot or something. The worse part is, I'm disabled and it takes the world out of me to get even simple things done because I'm always in pain. Not your fault I'm disabled but Jesus that made it so much worse.

They made it so easy, were very fast, and explained everything we needed to know.

We just had new hardwood floors installed, along with granite counter tops. So you can imagine, we were a little anxious having our old range removed and a new one brought in through the house, into the kitchen. Our installer paid tremendous attention to every detail, protecting surfaces and methodically completing the installation. Completely happy with the experience!