Customer Ratings & Reviews

They were very nice and knowledgeable. They were experienced in any issues that came about.

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The installed showed up on time and did a great job installing our range.

Was already a GE Gas Range fan; upgraded my 20 year old stove that sold quickly as a used appliance. But the star of the show was the fantastic install job by Best Buy. I could not have asked for better service or attitude of the installer. Completely and totally pleased with the service and the attitude of the installer.

These guys are professionals and it showed!! Glad they guarantee their work too!!

We have never owned a gas range that heated up so quickly and cook so evenly.

Installation went well and installers were very knowledgeable and professional

This is one sweet Range! Double oven, convenient grill on top that lets you place any pan without worrying about the pan tipping. Love it!

I received a call the night before with a 2 hour window. The installation team arrived at the early side of that window. They were friendly and fast installing my range. They went over basic usage instructions and left no mess behind. The service was definitely worth the price they charged.

Great oven for someone who doesn't have a lot of demanding cooking needs.

First, they came to deliver the stove but left because the delivery guys aren't allowed to connect the stove. So they left with it and didn't install it. I had paid for both installation and delivery. Called on the phone, got transferred 5 times, each time waiting for 30 to 60 mins a piece only to be told they can't help me let me transfer you AGAIN. After half a day on the phone they finally got someone who stated they see the problem and verified I had paid for the installation I had to reschedule. The guys that showed up with the item this time installed it. The middle burner didn't work. They said I will have to call and have it replaced but left the item with me for use until a new one can be sent. To get the new one I had to go through the same bounce around process as before. half a day on the phone being passed around for them to arrange a new one. When the new one arrived AGAIN they sent a crew not capable of installation even though it was paid for. My uncle who is a plumber unplugged it for them so they took the old, left the new unattached and I had to have my uncle hook it up even though I already paid for installation. After it's installed I notice the door does not close properly, I look inside and there is bondo. It's used and someone tried to fix it. I paid for new. So AGAIN I had to call and go though the entire process, hours on the phone ect. ect. I told them to make sure installation was included as I paid for it and they keep sending people who arean't qualifed to install. Third burner was delivered and installed, everything worked, appeared to be new this time. The guy installing it set it to cook for 1hr to burn off the coating inside, said it should be good after that. He left a paper manual that was taped inside there and it caught fire. Firearms going off...had to pull it out. Stove not damaged from it but my house was full of smoke. Best Buy customer service was friendly but incompetent, most were from India, couldn't hear you over the other 100 people in the background and had such thick accents it was hard to communicate. They transferred me time and again not knowing what I really need or who among them could set up the appointments. They tried to pawn off on me a used stove when I paid for a new and I had to get my uncle to install it one of the three times even though I paid for installation. Horrible experience. friendly customer service but incompetent. I don't usually give a terrible review but I never want to experience that slew of events again. Oh they said they felt bad and would contact me to offer me something because of my bad experience but they never called. You expect me to call you and ask for my discount? That would subject me to the same ordeal all over again, Half a day on the phone.....I don't think so. Keep it, I'll start shopping somewhere else from now on, maybe Home Depot or something. The worse part is, I'm disabled and it takes the world out of me to get even simple things done because I'm always in pain. Not your fault I'm disabled but Jesus that made it so much worse.

Great item, easy to use,great appearance. Easy to clean

Wish I made this purchase earlier! So easy to cook or bake with!

He arrived in a timely manner and hooked up my gas stove. Left the area clean and hauled away my old stove.

The man that came and did the install was great. Fast and efficient.

Awesome appliance, looks good and works great. Easy to use, great purchase.

(Cosmetic) After 1 year had to replace. The display plexi glass was warping. The top front paint was peeling and the top around burner was bubbling. (Function) As intented , real good !

The installation team came on time, provided good communication with updated ETA, and got the job done in less than an hour (unloading, removing old stove, unpacking new one and installing it)

I am now looking for a silver or white cover that will protect this stove surface. None made yet. This is a welcome addition to the kitchen!

Excellent service. Took time to review stove with me and gave me sufficient time to clean the area before they installed the stove