Customer Ratings & Reviews

Amazing delivery and installation. They were very knowledgeable in correctly the first install

It was fine. The installer did remember to come back and turn the gas back on except he had already done so.

The installers were professional,clean and worked effiently to get the job done. They were careful not to make a mess and cleaned up any debris. They were also very friendly.

Install went well. Installers where focused on doing it right. Everything went well.

Seamless customer experience, no issues with delivery or installation

The delivery technicians also installed the oven. They had all the parts they needed and it was an effortless installation. I would recommend Best Buy installation in the future.

We had good communication before the arrival. Installer was polite, knowledgeable and efficient. We were confident and appreciated his work.

Installers showed up on time removed the old stove and placed & leveled the new stove all within 30 minutes. The crew were very pleasant and explained the operation of our new stove.

The combo of father and son duo have done a commendable job. They were there on time and took care of everything including giving a demo of how the product should be used.

Quality Kitchens is the worst installation company we have ever dealt with. A very negative attitude, disrespectful, rude staff with no sense of responsibility or professionalism. They were disappointed that we had gone directly to BestBuy to purchase our appliances and that BestBuy did not inform them, even though we waited more than a week to hear from them or BestBuy after the pre-measurements. Their rep (Colleen) called a day before the scheduled installation date and said they are canceling the appointment because we should have got a 36 in microwave instead of the 30 inch!! She was very rude and i told her I am not willing to cancel at this time because we have already had a contractor prepare the space for the install and unhooked the old range. They came the next day and their rep Dave Brown was VERY rude and obnoxious. He would not unload the range from the truck till we paid him $350 for "additional services" plus the permit fee. I told him to just leave the range and microwave and go, but he said he is not a delivery company and will not take off the appliances till we paid $350. I had to call BestBuy and Amit Broca was very helpful in getting in touch with the company who then asked them to complete the installation. Dave was pretty rude to Amit Broca as well. The entire time that this company did the installation, they kept talking negative stuff and I'm surprised that a company representing BestBuy was talking bad about BestBuy as to how unorganized BestBuy is and how their Sales reps don't know anything about appliances, etc. They installed the range but did not care to level it or try to make sure it flushed with the wall. They kept blaming the contractor that prepared the space and cut the granite. I was not satisfied with the installation and had to call my contractor again who had to remove the range and start from scratch. He did not have to do anything to the granite because it was perfectly cut contrary to what we were told by the company. But he had to spend hours trying to level the range and put it in properly to be leveled. I realized that the company had not even tried to use a level to check that the range was leveled and properly installed. They just installed it in a rush and kept complaining that they were getting late for their next appointment. I have pictures of their installation if you may need to see. I had to pay the contractor $500 to fix the installation that should have been their responsibility. I think we deserve to be compensated by Best Buy for the expense incurred since we already paid for installation to BestBuy. I strongly recommend BestBuy to look for another installation company if they want to maintain their reputation in the market and with homeowners. Such companies are ruining the image of BestBuy.

I would like some experts to handle the job when it comes to gas, plumbing and major electrical work. This is one of them. I was in good hands.

The installation went very well and the installer was very professional.

Installer was professional and efficient. He took great care not to damage the slider track to my entrance.

i love everything about my new stove i love having a air fryer included and the self clean is great

We had to have them install a gas shut off valve behind the stove as there wasn't one on the same floor level. But we are okay with that because it's safer. Other than that, no issues.

Excellent experience. Very professional and thorough.

Best technician I liked there performance and well behaved respectful

We had our stove installed and the two gentlemen who came were so careful and polite. They showed me how to use the stove also.

Install went great. On time. Only complaint is the language barrier.

Installer was friendly and refused all offers of assistance. Installation took 45 minutes from time truck arrived thru the time the truck departed my house. No muss, no fuss and no mess!