Customer Ratings & Reviews

The install was right on time and very professional.

The installation was quick and easy for these guys!

Gas line was installed with ease and working fine.

If I could give them negative stars I would. Buy elsewhere. This was installed improperly which caused two gas leaks in our home. MN Energy had to come out and they immediately red tagged it and had to shut off our main gas. So much for hot water, heat, and a range for days. Really nice during the start of MN winter in a pandemic. Try feeding your family of 4 with a microwave in a 60 degree house and no showers or baths. Good times. Highly unprofessional. Very unsafe. Could’ve caused a fire or explosion. So lucky nothing happened. The way this has been handled is disgraceful. I do A LOT of business with BB and the way they handled this is definitely going to affect that going forward. Samsung didn’t handle this well either. Lots of issues. Hire real professionals. It’s not a risk worth taking. Gas leaks are no joke. Look elsewhere. You’ve been warned.

They were very nice, but you need to have a gas shut off valve. We did not know that until after they arrived

I was happy with the installation. I was not happy with the arrival of the workers. I had an appointment for them to come between 12 and 4. They arrived at 5:30.

Missing cast iron. Delivery people were much nicer than the fridge people.

Didn't have all equipment required to install; had to leave to go to local Home Depot. Didn't wire electrical properly resulting in loss of power to other electrical sockets. Had to pay electrician to come and hook up properly to restore power to other receptacles. Gas line was hooked up properly, as far as I can tell.

My First Bad Review.. i always refrain from doing this. But, i need to tell the truth so other will be cautious. Best Buy is a great place to by any electronic, appliance, games,.. you name it. But, delivery and installation they outsource it to some xyz third party company and they are so bad. No show. No response They will cancel the delivery date without informing you. Best buy will have no clue of the item once they outsource to third party company. They will charge you extra after installation (even though you had already payed for the product + shipping + installation) . The guy will not go, he will call some of his own folks and will give the phone to you saying, Best Buy Geek Quad wants to talk to you, they will demand to pay extra money in a very rough tone. Total unprofessional. i would recommend to buy the product from Best buy, but you arrange your own shipping and installation (there are tons of people in Angi's List and Thumbtack)

We ended up being the last appointment making arrival around 8:30 pm, guys were professional and nice, but the stoves main burner still doesn't work correctly

My gas line ended up not being up to code so they code not install with out spending another $700. By coded I needed shut off valve above the floor.

The technicians were okay. They act like they don’t/do anything else, but that exact job they come for.

You get no stars. I cancelled my delivery on September 1st because I could't be home for the delivery. Unfortunately, you cannot call into Best Buy and let them no. Phone calls are generally not picked up . So I went into the store to amend the date of the new delivery. I even asked the manager to inform the third party company of the change date so they wouldn't come to my home. Guess what, they came to my home, they called me at work and sent me e mails regarding how the review of the the delivery ?????? Clearly Best Buy didn't do their job !!!! I tried calling but I was put on hold for so long that I gave up. I dislike this company so much. The mistakes are rampant. I will never shop here again.

Not worth cost of installation. Extesion cord runs to outlet, sits 4" from wall because gass hookup not aligned to opening in back of stove.

Had a bad experience with our installation. Booked a Saturday, then on the Thursday the before, they called and said they don't do saturdays in my area and they would be out on Friday between 12-4. Took a half day off of work, they called at 300 and asked if the stove was at my house yet...I said no, it was supposed to be delivered today. They couldn't find the stove, installation guys and stove didnt arrive till after 515. Horrible

Not a bad service. Installer was nice and on time, like that they took old range away

This was the worst service i received from anyone, they sent over what it claims to be a license gas plumber, they removed an existing gas regulator that needs to be there to cut down the gas pressure, fast forward 3 months and they are still looking to come back and out the regulator back, they claim that nothing was removed, i called Samsung, they confirmed that the regulator was there, my building manager said that regulator was there, i called 2 plumbers and had them take look at issue and as soon they moved the stove, the first thing they said was" someone removed the gas regulator, their manager refuses to call or speak to me, it is now 3 months and issue is still ongoing. If i can give -5 star i would,

Comprehensive and thoughtful service plan - covers all the bases.

Stove didn't have owners Manuel and I want one sent to me!!!!

Has a couple of issuse with the install people not bring my items on the day there were supposed to