Customer Ratings & Reviews

Installers were professional, but I still don't feel like it works properly. This is the second stove. Still smell gas and flames are very high.

Salesman needs to understand what he is selling better.

The guys who came to install my range were very nice. However, they were not told by Best Buy that the stove needed to be converted to propane. They attempted to install the stove with the "required purchase" of the "new" gas line connection hose. When they left the stove was not pushed back to the wall. They told me the outlet was in the way. My husband is an electrician and I figured I could easily have him fix that. After having my husband move the outlet, it wasn't the plug but the gas line that was in the way. Come to find out, after hiring a plumber, they did NOT use a new gas line (that was a required purchase for Best Buy To install). It was the gas line all along. I paid to have Best Buy install it and still had to pay a plumber to have it installed properly.

Scheduling person is terrible. They tell you one time and then it ends up being different on the auto system and then when they really come out. So 3 different times. Someone needs to mange this. Also they forgot some of my parts it took me 6 weeks to buy and get properly installed.

Gas range does not work. When replacement range arrived, installer said it would not fit even when it was the same model range. Waiting for Samsung to repair. Stove should of been replaced or a refund of purchase.

The guys arrive at my house, they came in and look at my old stove and told me i need to call the gas company. I ask why and i was told that they could not unhook the pipe from old stove. I call the gas company they came out cause they though i had a gas leak. I told the gas man that the plumber told me to call the gas company to unhook the pipe. the gas man told me that they don't unhook stove I need a plumber. But the gas guy was nice enough to undo the pipe then me and my nephew carried the stove outside. and my uncle came by and hook the stove up. Don't use there plumber. I call the store for a refund.

Work was not completed correctly and neither Best Buy or the logistics company have followed up. If you don't have to worry about hauling the old appliance away it you could probably do a better job yourself.

Good service and professional people to get work done.

installation is expensive compared to the amount of work

Refused to install new gas range after delivery and left old oven in kitchen and new oven in living room. Horrible service, best but does not value customer

Disappointed and frustrated with your delivery. Contact was not made with customer prior to inform. Would have asked to deliver the gas stove without installation and removing the old. Instead it has been returned, Terrible service, What is the situation of the other two items? Have not been informed of status. Hope to cancel the entire order and request reimbursement of payment.,

I had bestbuy install the stove I bought. They left all the cardboard there and did a terrible job cleaning up. the stove was about 2-3 inches away from the back wall, they didn't bother to tuck the gas line in so the stove could be pushed against the wall, had to do it myself.

Didn’t install anti tip bracket (regulation) and DIDN’T TELL US. Had it not been for our contractor catching it, we wouldn’t have known. We had to reorder another one and make an additional appointment 2 weeks later to get it done right. This kind of thing happened with 3 of the 4 appliances we purchased through Best Buy. Rumor has it this is completely normal for the third-party installers they use. Go elsewhere - Best Buy is foolish to use such a terrible service.

If you are buying a gas range and don't currently have one, you will need a shut off valve which doesn't come in the kit they sell you. I ended up buying the valve and installing myself. Be careful they will sell you things you don't need or not tell you about things you do.

When my new gas stove arrived the men delivering said I had to pay a permit fee of 115.00 I refused and ask them just to leave the stove and take away the old one. They then advised me in order to take the old stove I would have to pay a 150.00 fee to cap the gas line. I refused to pay anything so they left my stove and I installed it myself.

Best Buy required extra charges. I specifically confirmed when purchasing this product what was included with the installation. However, when the installers arrived, they charged an additional $92.20 and I had to pay or they would not install. When I contacted Best Buy, they told me that they would not refund or credit this amount despite the fact that their representative told me that the charge would be covered by the totaltech membership.

The stove is fine however one of the igniters is loose. I brought this up to the installer and Best Buy said they would replace the stove. A new stove arrived also damaged. The damaged stove was not installed. I am still waiting on a resolution to fix or replace the stove I purchased. We call BB Speak to people, leave messages still no resolution!

Came about 40 minutes later than the 4 hour window.

I was very happy with service from Best Buy. I accepted the date for installation which was approximately one month from time I purchased range. I done everything they asked and on day before installation they said I would have to wait two more weeks. This is not right if they schedule for one day and can’t make it that day they need to do next day.

Very late! Company they use is notorious for being late. Men that showed up were very nice and apologized but 7hrs late is unacceptable. Installed it fine and made sure we knew how to operate.