Customer Ratings & Reviews

Refused to install new gas range after delivery and left old oven in kitchen and new oven in living room. Horrible service, best but does not value customer

I guess the installer did he best With no training he had to look on YouTube to figure out how it worked. Ended up saying it does work

Worst experience I have been through at a Big Box retailer. Item ordered on October 21.Could not delivery and install after 3 attempts. On November 14 they wanted to haul away my old stove and not install my new stove until November 20 leaving us without a stove for 6 days. Best Buy cannot coordinate the delivery and installation on this type of appliance. I have lost confidence in Best Buy as a major appliance retailer.

I was unhappy that we would have to wait two weeks for delivery and installation of our gas range. Then, the day before delivery was due we were notified that the item had not arrived and delivery would be delayed two additional days! On delivery day, the technicians arrived with the range, then discovered that they left their tools at a previous stop! They went back to retrieve them and we had to wait an additional hour! They finally returned and finished the installation. adequate but certainly not worth the price of delivery and installation - although we had no other choice as we couldn't do it ourselves.

Paid for installation and recycling of old range. New range is sitting in the garage and old range hasn’t moved since they show up without the guys needed to get the new range up the stairs in to the house which I had informed them about prior to the delivery date. Still waiting for a rescheduled installation call that fits my schedule since I made arrangements for them today and they failed to complete the job. Installer said I should hear from owner by end of day to reschedule. STILL WAITING!

If I could give a no star review I would. Scheduled once and they left our house without even coming to our door. Took 4 days to reschedule and we had to call them, if I wouldn’t have checked my email I wouldn’t have had any info about it. Finally they came a week later and then billed us at the end for needed materials for installation. No communication just handed a bill for over priced materials that I could have gotten and installed for 25% of what they charged.

Honestly, they plugged something in. My gas had just been hooked up a few days prior so this didn't make a whole lot of sense for the charge and since my dad was right there and could've easily taken care of it.

Install was fine, but they sprung a $195 permit fee on me that I wasn't told about.

The individual who was doing the installation misplaced his phone and proceeded to blame my son for taking the phone. Turned out his phone was on the stovetop. Horrible customer service. if I was able to give zero stars I WOULD!!!!

Gas range was installed well. The installation team collected $70 for county inspection and even after a month, no one has come..

The review is reflexive of the third party installer, First Choice sloppy and very unprofessional.

While the installation of both my new kitchen appliances went very well, the gentlemen left with my unopened gas line adapter and didn’t order a new burner plate as promised.

Unfortunately, this was not a good experience. The technicians were unable to hook up my appliance and couldn't communicate what the problem was as neither of them spoke english. In addition, they parked in my grass and left a large rut in my yard. I had to pay extra to have someone come out and hook it up.

The person that tried to instal the range damaged the gas line connection. I had to have a gas professional repair the damage to the line and instal the range. This was an extra $150 expense for me.

I still don't have an oven that works! It has been since March! I spent over $9,000 on appliances! have contacted Best Buy several times. I'm extremely unhappy at this point.

After three visits by " licensed professionals" who could not complete the job I had to hire someone myself at extra expense to get the job completed. All of this after I explained at length to a Total Tech representative what would need to be done in my situation. Very frustrating.

When the range arrived, the two installers attempted to get me to pay them an additional fee for "inspecting" the installation. I then said I had already paid at the store and heard nothing about needing to possibly pay anything else. When I offered to call BestBuy to see what was up, they quickly said that I shouldn't worry about it, and that they would call their boss and get the fee waived for me as a "courtesy". Very fishy at best.

Knobs broke easily and you won’t find compatible knobs anywhere

Took three appointments and several weeks for the gas installers [who are vendored by Best Buy, not employees of Best Buy] to come and install

The first time, the range had a short in it and so they brought us a second range. When they tried the first installation, we had to move the gas line to accommodate the range. We moved the gas line before the second range arrived. The installers crunched the gas supply line which caused there to be no gas going to the range. They installers said there appeared to be no gas coming into the house ans so once again we had to summon plumbers to check out the problem that was created by the installers.