Customer Ratings & Reviews

Got to my house and said, “Oh, sorry, we can’t install propane.” You would think that when I asked about the propane conversion kit someone might have mentioned that I would have to call my local gas supplier. Very frustrating.

The installation not very professionally done. Could not be accomplished on the planned date due to poor planning on the part of the 3rd party contractors. There was a 5 day delay until the required personnel and equipment could be present.

My gas range has not been installed. I was told there are no installers in my area. Going to hire plummer.

I had to install myself they where not able to install because of gas location

didn't know what they were doing told them the oven did not work and they said it did, they left and guess what the oven does not work, can't find a sole to help me. I will have to go into the store for help

The stove was not installed level and the delivery put styrofoam in my kitchen trash can instead of taking it with them. It is also a very noisy stove and creates booms when the oven is on.

Didn’t know how to shut off gas valve to install gas range. Ended up leaving telling me to call gas company to install gas shut off valve and reschedule install

The gas stove is great, but as far as the installation, it was terrible. I ended up having to call our gas company thinking we had a gas leak. When the gas company came out they had to correct the installation that best buy had done as it was leaking.

From the minute he walked across my yard, he was rude. Immediately told me my new stove would fit in my front door. I told him I had measured and it would. He rolled his eyes. Not very professional in my eyes.

One installer was to place and connect a six burner gas range, dishwasher, and in- wall comb. The installer overwhelmed didn’t connect to the gas connection correctly resulting in my family inhaling fumes for 10 days.

This was third party installation, the person had lot of attitude. First he came very late 2hrs after my scheduled time. He did not install it properly, the range was not flushed in.very rude person.

The team knowingly delivered a damaged stove and did not tell me until they could not make the bottom drawer close due to damage. I was told a new one would be sent, but never heard back from them.

I actually had ro hire a plumber for the installation and paid $400 for that. Tge installer from Best Buy couldn't do it because my connection "weren't ok with the city guidelines "

The delivery arrived 3 1/2 hours late with no notification or anything to alert me to the problem they could care less about our time Once the got here it was installed within a half hour

BBuy said it couldn't install - I had to arrange for another installer. This was not noted on the purchase agreement. No assessment of the other items of this purchase yet.

Installer for stove reported that he needed another part (valve) and demanded $100 to do work, We paid him as we needed install. Not sure if this was true and do not feel good about experience

Bought oven mid November. Delivery not available until mid December, so I drove to CT to pick up because Geek Squad promised installation before Thanksgiving. 3 cancellations later (and 10 hours waiting at home), oven still in box.

Awful customer service and installation. Installer broke the stove parts and crimped the gas line. It took almost 10 months to get it straightened out. Very disappointed in Best Buy installers.

Scheduled between 8-12. Called at 10:30 and told between 4-8. Called store at 7:30- they would get back to me. NO CALLBACK. NO SHOW DELIVERY. HORRIBLE SERVICE. TERRIBLE CUSTOMER SERVICE AT HICKSVILLE STORE. NOTHING GOOD TO SAY!!!!!!!!!!!!!!!!!!!

Poor service from installer, did not clean work area left trash inside and out side of home put tools on my counter top just over all poor service from installer