Customer Ratings & Reviews
- Model:
- JES1097SMSS
- SKU:
- 6263663
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers love the compact size and ease of use of this countertop microwave. Many appreciate the added convenience of Alexa compatibility and the generally good performance for heating food. However, some users have noted concerns about the door mechanism and the noise level during operation. The display's visibility has also been mentioned as an area for improvement.
This summary was generated by AI based on customer reviews.
Good microwave.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Gets the job done. No complaints!
I would recommend this to a friend- Cons mentioned:Door
Not the great of a microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door would be closed and I would get message saying close door. I would have to open and basically slam the door in order for the microwave to register it closed. Cooking power wasn’t that great either. Cooking time on packages would have to be doubled in order for the food to be heated correctly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Captfalcon19, thank you for your review. We are sincerely sorry your microwave's door was not closing properly and that it was not cooking your food properly. This is certainly not something we would expect to hear and we understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via the "Contact Us" link on our website and we will be happy to assist you further! -Chris@GEA
Sleek and durable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a real sleek looking microwave that is easy to use and does everything you need it to.
I would recommend this to a friend- Cons mentioned:Door
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave we have ever purchased. Took the sales rep recommendations and it is so hard to get it to work. We hit one minute then start and the plate just spins around and does not heat and it keeps giving us the message door. The door is closed but sometimes I fiddle for 5 minutes just to get it to work and actually heat. Extremely frustrating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for reporting this concern. We truly hate to hear you’ve had an issue with the microwave not heating and getting an error message. We know that must indeed be frustrating, and would like to assist. If this is only a temporary error, resetting the electrical components of the microwave by disconnecting it from power for a couple minutes before reconnecting may help. If the issue continues, you may have an issue with the door not latching properly; if so, our Service Department is available at 1-800-432-2737 and would be glad to properly diagnose and repair the microwave. We also have a troubleshooting section on page 18 of the Use and Care manual, if that may be of use for you. We hope this information helps, and you are able to resolve this concern soon. If you do have any other concerns or questions, we are always glad to offer assistance. -Sarah@GEA
Cwike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was installed by Geek Squad and works very well. We find it to be very accurate and dependable.
I would recommend this to a friend- Cons mentioned:Door
Broken Door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very unhappy and I want my money back. The door to the microwave does not work properly and very hard to open. The reason why I got rid of our last microwave that lasted 25 years was due to the door not opening. I need someone from Best Buy to contact me. I would not recommend this product to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave's door is hard to open and not operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
When connected it’s pretty awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to be able to get it to stay connected to the network for more then a few hours. And it’s in direct line of sight of the router. Nothing in the way. I haven’t been able to get Alexa to do something with it but I have used the scan n cook and that was pretty awesome.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - While we are delighted to hear you have used the Scan-To-Cook feature, we are sorry you have not been able to take full advantage of the Alexa compatibility offered on your microwave. We would encourage you to reach out to our Connected Home Support Team found on Page 15 of your Owner's Manual for further assistance. We will also gladly share your feedback with our microwave design team. We wish you all the best! Vikki@GEA
- Pros mentioned:Size
Love it while it lasted. Couldn’t exchange to see
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved it. But it was sucking the power. Which it should of been of a surge. It blew in under 2 months. But we are going to move anyways. Selling the home. Hopefully will have more outlets and room. Because we like it when it DID work.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey Navywife2, thanks for taking the time to write a review! We're sorry to hear about the issues that you had with your microwave, we can understand how that would be frustrating. We hope the move goes well! If you have any questions or concerns about any of our appliances in the future, feel free to reach out to us on social media or through email. Stay safe! -Michael@GEA
Useless Smart Features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart features are useless, won't connect. The app you download is useless. Making this an overpriced microwave.
No, I would not recommend this to a friendCompact and funtional
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small enough to sit on a 14" width shelf and free up my counter space. Works on Android, a nice add-on to have.
I would recommend this to a friendGood microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This we have not used all the smart functions for but optimistic
I would recommend this to a friendGE microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice microwave. Just with the buttons on the panel lit up.
I would recommend this to a friendGE MICROWAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave and it works with ALEXA GE has been around for years. Simply can’t go wrong
I would recommend this to a friendMicrotastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Al good in the kitchen, snacks are on menu for movie time
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is decent micro way for the price. Cooks like expected looks ok
I would recommend this to a friend- Cons mentioned:Door
He microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave came in and the door isn’t working properly. We have to push the button and pull the door open at the same time. We didn’t purchase a warranty. So that’s our bad.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your feedback. We are sorry the microwave door isn’t working properly. We recommend taking advantage of your warranty; please exchange the unit. In order to make a warranty claim, please call GE Appliances at 800.GE.CARES (800 432-2737). Have the model number and serial number available. We apologize of the inconvenience.
Olga@GEA
Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it not to big not to small very good stuff.
I would recommend this to a friendMicro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect and yes it did work with aleksa it's satisfying.
I would recommend this to a friendPowerful for size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vey nice look and match my appliances. I love the technology that allows to program for meals.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does it all and it’s a bargain with tons of technology built in
I would recommend this to a friend