Customer Ratings & Reviews
- Model:
- JES1097SMSS
- SKU:
- 6263663
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers love the compact size and ease of use of this countertop microwave. Many appreciate the added convenience of Alexa compatibility and the generally good performance for heating food. However, some users have noted concerns about the door mechanism and the noise level during operation. The display's visibility has also been mentioned as an area for improvement.
This summary was generated by AI based on customer reviews.
Average microwave for average needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave that meets the expectation. Bought this mircowave for minimal to average use and it meets the need.
I would recommend this to a friend- Pros mentioned:Size
GE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good kitchen fixture; not to big will fit nicely in small kitchens.
I would recommend this to a friend Fair item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had it less than a month and the button to open it started having issues. GE is "replacing" it but its a long process which I'm not completely a fan of. Also, the scan to cook feature does not really exist. There are not many items in the database
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little microwave however has trouble connecting to the wifi to enable smart features
No, I would not recommend this to a friendLabels need to be bright white.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well. However, I sometimes need to use a flashlight to be able to read the buttons.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're so glad that your microwave is working well for you! That's wonderful to hear. We do apologize that the buttons can be difficult to read. This would be dispiriting and we understand your discouragement. Our microwave design team takes reviews like yours into consideration when designing future models. Your insights are very valuable to us - thank you for sharing your perspective. If you have any questions or concerns in the future, please connect with us directly. We're always happy to help! Best, Kelsey@GEA
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but not good…it needs some better parts….
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for your feedback on your new microwave. We're so sorry it's not been impressing you with its design. We've made sure to let our microwave design team know for the future. If you have any questions about its features, let us know. We're here for you. -Chris@GEA
- Pros mentioned:Alexa
Looks nice.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked that i can use Alexa with it, but no e of the lights in the microwave are back lit. Uou have to have a light on to see the numbers or buttons.
No, I would not recommend this to a friend Not Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not what I was expecting for the price it cost.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate your review. We’re sorry to hear of your concern regarding the quality and functionality of your new microwave and understand your frustration. We appreciate you providing us this feedback and we will pass it along to our microwave product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA
Defective multi-stage cooking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought and replaced this microwave and both give error messages when I try to do multi-stage cooking. Seems that this is a defect in the manufacturing. Also have gotten "food" on the screen for some reason and have to unplug to be able to use.
No, I would not recommend this to a friendInnovation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's one of the genius microwaves i have ever seen and the technology is amazing and outstanding
I would recommend this to a friendBroke as soon as it was turn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so surprised that a GE product failed so soon. Return it and got a Panasonic
No, I would not recommend this to a friendBad door/ won't work soon after you get it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke within 5 weeks. The door shuts but doesn't think it is shut, so you get the error code: door. You can't run it with the door code. It takes 5 - 6 times of opening and shutting the door before it officially shuts and then you can run it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We hate to hear that your microwave door isn’t working properly. We can see how this isn’t ideal, especially since your microwave is so new. We apologize for the frustrations that this has caused. We recommend that you utilize your warranty to get it serviced by one of our technicians. Please schedule service on our website under the “Owner Support” tab or by calling 1-800-GE-CARES. We hope that this information is helpful. -Arnesha@GEA
- Pros mentioned:Size
Great but small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave does exactly what we need. Compact but fits everything we need. Takes a bit longer to heat items.
I would recommend this to a friend Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Priced right.Durable.Highly recommend.Best one we’ve owned.
I would recommend this to a friendDisapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interface to voice control with alexa is challenging. Keyboard not lit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Fred - Thanks for taking the time to write a review. We hate to hear of the trouble you've had using your microwave with Alexa and we apologize for any inconvenience. Your suggestion for adding backlight is truly appreciated and we will be sure to pass this along to our product design team. It's always a pleasure to help and we would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, be sure to include your name and the model/serial numbers. Thanks again for the feedback! -Mikayla@GEA
great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well worth the money -----------------------------
I would recommend this to a friendDO NOT BUY GE PRODUCTS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave malfunctioned and refuses to shut off or open . GE electronics has been no help!! Best Buy either
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are deeply sorry for the difficulty you have had with your microwave. This is not the owner experience we expect to hear or want for you. We do appreciate your frustration and apologize for your inconvenience. Please review Page 19 of your owner's manual for details on your warranty -- https://files.bbystatic.com/Xjqu8VntBf2mGTRavVrJIQ%3D%3D/8B22C3DC-7B10-48C8-A487-B591034D7CBB.pdf -- We do hope we have the opportunity to regain your faith in our brand in the future. All our best! Vikki@GEA
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door on this oven does not fit properly. I have to push up or down on the door-- every time -- before the oven will start. Is this defect dangerous? Cooks & reheats satisfactorily.
No, I would not recommend this to a friendA lemon
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped working after a handful of uses.
No, I would not recommend this to a friendGot a bad unit (lasted only a year!)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of use it started to heat very much that it would burn bread that you heat for 30secs
No, I would not recommend this to a friend