Customer Ratings & Reviews
- Model:
- JES1109RRSS
- SKU:
- 6492942
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 1.0 Cu. Ft. Convection Countertop Microwave with Air Fry for its air frying capabilities, convenient size, and overall performance. Many find it easy to use and appreciate the convection feature and quiet operation. However, some customers have expressed concerns about the control panel, instructions, keypad, door functionality, and display visibility.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Excellent Condition is Meaningless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this online in, not new but supposedly excellent condition. It arrived in a fairly damaged box and when I opened it I noticed the panel that has the display and buttons was loose. Was unable to open the door and when I picked it up out of the box it came in it sounded like there was a lot of broken pieces inside. Now I know it could have gotten damaged in shipping but this was a huge disappointment.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. To best address this concern, we encourage you to reach out to Best Buy directly for assistance by calling: 1-800-433-5887. -Don@GEAppliances
Best ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a single guy so it's mainly warm up and go , but unit looks great, cooks faster than my old microwave and no over cooking!
I would recommend this to a friendNice features but the display is hard to see.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features Front Panel is very hard to see. Needs backlighting!! Come on GE!!. For less than a buck you could've added a back lit display....
No, I would not recommend this to a friendDon't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No user manual for Air fryer and Confection oven. Impossible to see the selection for working all back have to use a flashlight. Shows finger prints really bad. Beeping is too loud. If I had read this information in a review I would not have purchased. The item has been discontinued and now I know why.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with your microwave. The Owner's Manual for this model can be found at the bottom of the "Features" section of the product homepage on Bestbuy.com. Information about the Convection and Air Fry features can be selected on pages 14-15. Thanks for the feedback about the control panel that we'll be sure to pass along to our review team. -Don@GEAppliances
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit heats up quickly and makes food taste even better i love my microwave its one of the best out there.
I would recommend this to a friendGift for college student
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She hasn't yet the chance to use it yet. although, She loves the appearance and she can't wait to use it.
I would recommend this to a friendIs 2 years long enough for you?
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will you be happy if you get 2 years from this microwave? Thats all we got. Purchased on 2/16/23, Died on 4/8/25. Normal use, reheating dinners, microwave popcorn, a cup of tea... never "cooked" in it, so can't speak to those features. Not sure why it died after just 2 years of basic reheating use. Pretty convenient timing though. As a 'total tech' I thought I was good, I mean, What do I pay over $200 a year for? Did you know those coverage plans expire? I didn't. I don't recall anyone telling me about that part, until today, when I needed to use this benefit. Again, super convenient timing, less that 2 months after my coverage 'expired' my product died and Best Buy won't help me. My advice to you, If you purchase this microwave, be sure you extend your total tech coverage, in case yours dies just over the 2 year mark like mine did! As for me, I am rethinking my entire relationship with Best Buy after having this microwave die after just 2 years and the way the situation was handled.... I miss Sears.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Great combination
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughters' dorm room. This way they will have a microwave and air fryer in their room.
I would recommend this to a friendWish I had gone with the other brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is fine as a microwave. However t becomes more difficult to learn, when air frying or baking. I had to buy another rack to get the foods off the 'crisper' pan so they would have air circulate and crosp up the food. If you don't use the pan all the drippings go on the glass tray.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave didn’t last long. The button to open got stuck
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would recommend reaching out to our Bodewell Service team so they can come inspect your unit. They can be reached at the phone number below.
833-426-3393
Oven, air fryer and microwave in one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast to Heat everything you want the way you want… oven, air fryer or microwave
I would recommend this to a friendGE 1.0 Cu Ft Convection Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a convection oven as there is a radiant heat bar at the top of the microwave opening.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to write a review! We can confirm this model is equipped with convection cooking for even, golden-brown results. For best performance, be sure to use the included rack and refer to pages 16–17 of your Owner's Manual for cookware guidance and cooking tips. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave heats nice better than any microwave I’ve had but the air fryer is a little scary and smoked too much
No, I would not recommend this to a friendMicrowave / air fryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product a good two in one kitchen appliance it's quite and efficient also low in price.
I would recommend this to a friendGreat replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave after our Panasonic finally stopped working after a whopping 34 years. So far, so good. We have had this microwave for a few months now with no issues.
I would recommend this to a friendGreat value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave/convection oven. It is so versatile. I can bake everything!
I would recommend this to a friendGood for what it is
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like that this is a combo functions. Microwave doesn’t seem to warm up the food evenly though but other than that happy with the purchase
I would recommend this to a friendMicrowave efficiency.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randy was an excellent salesman. Informative on the microwave. Shipping to my home address in Wisconsin was expedient.
I would recommend this to a friendGE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this multi-functional kitchen appliance it is so much more than a microwave; we use the air-fryer and convection as much as the microwave I highly recommend it.
I would recommend this to a friendMissing items
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave but was missing parts - air fry stand
I would recommend this to a friend