Customer Ratings & Reviews
- Model:
- JES1109RRSS
- SKU:
- 6492942
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the air frying capabilities, the size, and the overall performance of the 1.0 Cu. Ft. Convection Countertop Microwave. Many find it easy to use and appreciate the convection feature and quiet operation. Some customers have expressed concerns regarding the control panel and the clarity of the instructions. Additionally, a few users have noted issues with the keypad, door, and display.
This summary was generated by AI based on customer reviews.
Lasted just under 2 years, and then died.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this microwave for almost exactly 2 years and have absolutely loved it, until it all of a sudden, Yesterday it completely died.
No, I would not recommend this to a friendnot happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owend for three months and it's already broke. bad door latches
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your microwave broke. Please take advantage of your warranty and reach out to Bodewell Service at 1-833-426-3393 between 8:00-8:00 EST.
- Pros mentioned:Air fry
Excellent buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The convenience of having an air fryer and microwave all in one device!
I would recommend this to a friend - Pros mentioned:Size
Great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance is a great purchase for the price. Small and efficient.
I would recommend this to a friend Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Have had no issues so far and would recomend.
I would recommend this to a friendWay below expectations
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wake up this morning only to find out that it stopped working with less than 2 years of use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We suggest consulting the “Oven will not start” troubleshooting section on page 21 of the Owner’s Manual for guidance. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Overheats
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats very quickly! We cook something for 10 mins and it is overheated already. I would choose a different model or brand as I have never had this happen with any microwave that I have ever owned
No, I would not recommend this to a friend- Pros mentioned:Air fry
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it is a 3 in one microwave oven air fryer all in one
I would recommend this to a friend Catches on Fire when using Convection feature
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this mircowave 14 months ago so it's no longer under warranty. It now catches on fire when I use the convection feature. This is ridiculously unsafe, please stop selling this microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Rest assured we take safety concerns very seriously. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
I want to like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a noce microwave/airfryer. However, the sticker they placed on the front was not easy to remove and bubbled the protective coating. And the bottom 3 numbers dont work for putting in microwave time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling us at: 1-800 432-2737. -Don@GEAppliances
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use and not a fan favorite in our work lunchroom especially after a nurses lunch got “stuck” in the microwave. Even the Best Buy geek squad couldn’t get it out when we returned. You get what you pay for. Beyond disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We appreciate the feedback, and hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances
Bad Convection Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who's owned many different models of convection microwave, this one was by far the worst. Because the heating element is located at the top, it just burns the tops of everything without cooking the bottom. It doesn't matter what racks or dishes or anything you use. The results are always the same, uneven baking.
No, I would not recommend this to a friendLasted Barely a Year.... DISAPPOINTED!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right at the year mark, the top element stop working for the air fry and convection features...smh
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your microwave is no longer functioning properly. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Fire hazard on air fryer setting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than three months after we bought this machine, my teenage son went to reheat some leftover french fries on the air fryer setting. He used the cooking time chart included in the box, and checked in about four minutes before it was supposed to be done. With the rack raised for air frying, he couldn't see inside the machine, so he opened the door--and flames leapt out. Thank god he kept his head and extinguished the fire, or who knows what might have happened.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options, don't know how to use it for toast! I need more support to use this appliance. The directions are not complete. Considering returning it and buying a toaster for $25.00.
No, I would not recommend this to a friendNice!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave/air fryer. I wish the air fryers didn’t get so hot around the outside of them, but I guess that’s all of them. Just have to make sure you don’t have anything the hot air will hurt sitting next to it.
I would recommend this to a friendDidn't last a year
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave no longer turns on. The warranty process is for me to purchase another microwave out of pocket and then wait a possible 2 months to get possibly reimbursed instead of just sending me a replacement because they say it's not cost efficient to fix. Again we have not even really hit a full 6 months of use. Very disappointed for a $200+ microwave
No, I would not recommend this to a friendGood buy for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace the microwave that went bad on my fifth wheel. Cooks well. Air fryer works well. Only complaint is that no written instructions for use were included in the unopened box
I would recommend this to a friend1.5 years of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power cord connection is faulty and began malfunctioning about a year and a half after purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review. -Vikki@GEAppliances
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions No cookbook Over baked a potato Entire oven even the outside got hot. Going back to the store as soon as I can get someone to help me lift it into the box
No, I would not recommend this to a friend