Customer Ratings & Reviews
- Model:
- JES1109RRSS
- SKU:
- 6492942
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 1.0 Cu. Ft. Convection Countertop Microwave with Air Fry for its air frying capabilities, convenient size, and overall performance. Many find it easy to use and appreciate the convection feature and quiet operation. However, some customers have expressed concerns about the control panel, instructions, keypad, door functionality, and display visibility.
This summary was generated by AI based on customer reviews.
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options, don't know how to use it for toast! I need more support to use this appliance. The directions are not complete. Considering returning it and buying a toaster for $25.00.
No, I would not recommend this to a friendFire hazard on air fryer setting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than three months after we bought this machine, my teenage son went to reheat some leftover french fries on the air fryer setting. He used the cooking time chart included in the box, and checked in about four minutes before it was supposed to be done. With the rack raised for air frying, he couldn't see inside the machine, so he opened the door--and flames leapt out. Thank god he kept his head and extinguished the fire, or who knows what might have happened.
No, I would not recommend this to a friendI want to like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a noce microwave/airfryer. However, the sticker they placed on the front was not easy to remove and bubbled the protective coating. And the bottom 3 numbers dont work for putting in microwave time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling us at: 1-800 432-2737. -Don@GEAppliances
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use and not a fan favorite in our work lunchroom especially after a nurses lunch got “stuck” in the microwave. Even the Best Buy geek squad couldn’t get it out when we returned. You get what you pay for. Beyond disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We appreciate the feedback, and hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances
Way below expectations
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wake up this morning only to find out that it stopped working with less than 2 years of use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We suggest consulting the “Oven will not start” troubleshooting section on page 21 of the Owner’s Manual for guidance. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
not happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owend for three months and it's already broke. bad door latches
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your microwave broke. Please take advantage of your warranty and reach out to Bodewell Service at 1-833-426-3393 between 8:00-8:00 EST.
Nice!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave/air fryer. I wish the air fryers didn’t get so hot around the outside of them, but I guess that’s all of them. Just have to make sure you don’t have anything the hot air will hurt sitting next to it.
I would recommend this to a friendDidn't last a year
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave no longer turns on. The warranty process is for me to purchase another microwave out of pocket and then wait a possible 2 months to get possibly reimbursed instead of just sending me a replacement because they say it's not cost efficient to fix. Again we have not even really hit a full 6 months of use. Very disappointed for a $200+ microwave
No, I would not recommend this to a friendGood buy for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace the microwave that went bad on my fifth wheel. Cooks well. Air fryer works well. Only complaint is that no written instructions for use were included in the unopened box
I would recommend this to a friendLasted Barely a Year.... DISAPPOINTED!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right at the year mark, the top element stop working for the air fry and convection features...smh
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your microwave is no longer functioning properly. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions No cookbook Over baked a potato Entire oven even the outside got hot. Going back to the store as soon as I can get someone to help me lift it into the box
No, I would not recommend this to a friendMicrowave quit working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave only worked for two weeks. It’s one day past the return date so it can’t be returned.
No, I would not recommend this to a friendMicrobe failure PF code
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this microwave/air fryer. Had less then 6 weeks and had an error message PF. Called electrician to check the outlet. No problem! Since purchased the 2 year warranty from Best Buy, returned it to Geek Squad. They sent it out and a few days later received email that I will be getting full credit.
No, I would not recommend this to a friend1.5 years of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power cord connection is faulty and began malfunctioning about a year and a half after purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review. -Vikki@GEAppliances
Don’t buy it if you have kids or a big family!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this item I felt that is was excellent but then when I tried to use it as a air fryer it didn’t work well my chicken came out soggy And when I added more cooking time it started to burn. I have now had it for exactly one year and it just stop working all of a sudden.
No, I would not recommend this to a friendDo Not Recommend At All
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give this zero stars. The control to auto adjust the time for heating was never correct Alway added way too much time. Bought it end of December 2022, August 2023 it started sparking inside as if it was going to catch fire, did a little light show and totally died. Thank goodness I was not looking forward to putting out a microwave fire.
No, I would not recommend this to a friendBroken after 18 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door latch broke 18 months after I bought this. It worked just fine up to that point. The push button door opener had an internal part break, and that was the end. Now I have to buy a new microwave. 18 months is not an adequate lifespan.
No, I would not recommend this to a friendNo instruction booklet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review without an instruction booklet. I do not have a computer to get instructions on line. I or my friends do not have computers. The paper that came with the product said you could call for a booklet and when I did so I was told that was not possible.
No, I would not recommend this to a friendPretty but no good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product in December now it doesn't heat anymore.
No, I would not recommend this to a friendPoor feature
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel doesn’t light up. Makes it very hard to see which button to push unless it’s daylight or in a well lit area. Wish I would’ve know that before purchasing. Poor choice on GE’s part.
No, I would not recommend this to a friend