Customer Ratings & Reviews

Microwave works great, but the customer service is poor.

Unit works great but do not buy if you wish to eliminate the annoying very loud beep it produces

Worked for all of 14 days before it started malfunctioning. Defrost option won't work. Had "END" show up on the screen randomly and it beeped, loudly, for two hours while I was out of the house. Couldn't get it to shut off no matter what buttons I pressed or if I opened the door. Best Buy won't return because it is TWO days passed their 15 day return policy. When I purchased this the Best Buy employee said, "ah, we had to tape up the box a little bit" when he put it in my car. On inspection once we got home it was clear that this microwave had likely been returned by someone else prior to it being sold to us. Total waste of money on a garbage product and a terrible return policy from Best Buy.

I'd give it zero stars if I could. It lasted maybe a month before the microwave wouldn't heat anymore. Complete waste of money.

Thought power level was going to be sufficient but it took forever compared to our old one to reheat food. Popcorn button timing is way way off. Overall not happy with microwave and returned it.

We were in the middle of a remodel and didn’t open the box to test to make sure it worked properly. It is defective. Because it was a few days past tge 2 week Mark, Best Buy will do nothing to make this right. We are currently stuck with a $175 microwave combo that is useless to us. Very disappointed in Best Buy. Won’t ever purchase another item from them.

Purchased this online in, not new but supposedly excellent condition. It arrived in a fairly damaged box and when I opened it I noticed the panel that has the display and buttons was loose. Was unable to open the door and when I picked it up out of the box it came in it sounded like there was a lot of broken pieces inside. Now I know it could have gotten damaged in shipping but this was a huge disappointment.

I'm not sure what applicance everyone else is reviewing on here this thing is a piece of junk. The Air Fryer and Convection oven does not work. The element is in the back of the oven and you can only use a pan that will rotate in the oven or the item will burn. When I used the pan that came with it to Air Fry the directions on the package said 17 mins it's been cooking for over 45 still not done.

Unfortunately, 14 months after purchasing problems have started.

Owend for three months and it's already broke. bad door latches

Its a noce microwave/airfryer. However, the sticker they placed on the front was not easy to remove and bubbled the protective coating. And the bottom 3 numbers dont work for putting in microwave time

Difficult to use and not a fan favorite in our work lunchroom especially after a nurses lunch got “stuck” in the microwave. Even the Best Buy geek squad couldn’t get it out when we returned. You get what you pay for. Beyond disappointed

This microwave was very poor quality. The door latch was broke in the box. I would not recommend this.

It seemed at first that there's would be a very steep learning curve with this product, mainly because of all the different functions it has. After the first couple of times i used it, i realized that the controls are really quite intuitive. The only tiny little nitpick i have is that i wish there was a backlight on the control pad, maybe something that lights up for 30 seconds or so when you open the door. It is pretty hard to see the keypad without turning on extra lights.

So far better than I expected. Much quieter than my old one and easy to learn controls.

Display too dark! Can hardly read the numbers. Also don't like that it sits too low. If you have anything sitting in front when you open the door, it falls to the floor. Otherwise, like that it runs very quiet.

It's not as roomy as our old convection/microwave oven, which could hold a turkey. Since we never have and never will try to roast a turkey in it, this appliance is great for us. And, it'll air fry too.

Its a nice microwave oven but i haven't tried the convection or air fryer features yet. But i would recommend this product for a microwave.

I thought the words and numbers would be brightly lite up so they could be easily seen, but they are not lite up well at all. I have a VERY hard time seeing them, even when all the lights in the kitchen are on. Since it is so hard to see the information, all I do is use it as a microwave, because I have learned where the numbers 1 and 2 are. I hope to be able to make something that will be visible that I can glue onto the information. If you don't have really great eyesite, you might not want this one.

Works great, For a microwave that also acts as an airfryer is really useful.