Customer Ratings & Reviews
- Model:
- GCST11N1WBB
- SKU:
- 6589840
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the overall performance, size, and ease of use of the 1.1 Cu. Ft. Countertop Microwave. Many appreciate its quiet operation, power, design, and reasonable price. However, some customers have expressed concerns about the door mechanism, control panel, and heating performance.
This summary was generated by AI based on customer reviews.
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Good Price. Heats food evenly and precise
I would recommend this to a friendCute Microwave!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my daughter and family! They love it! It has some nice features.
I would recommend this to a friendGood microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. I love the quick shortcut buttons
I would recommend this to a friendLove microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave it works really well. I’m very satisfied thank you so much.
I would recommend this to a friend- Pros mentioned:Overall performance
Don't waste the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but after 7 months it no longer heats food up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your microwave is no longer heating up. Please make sure the “Kitchen Timer” function was not inadvertently used. If this doesn't prove helpful, we recommend you take advantage of the one year warranty by calling us at: 1-800-432-2737. -Don@GEAppliances
Bought a brand new broken Microwave countertop!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Microwave oven I bought there has never worked!! The control panel does not light either. Almost burned the house down twice!! You set the oven for 45 seconds and it changes to 45 minutes by itself. Happened another time when I set it for 30 seconds. It went to 30 minutes!! I would bring it back for a refund if I could carry it to The car to take it back to Best Buy!! GE brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend scheduling service with our Bodewell technicians to get this microwave properly diagnosed, as what you are experiencing is not normal operation. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393).
Best Buy is the gold standard in service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by Best Buy. Product is as described.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say it’s just a microwave but I like the children lock
I would recommend this to a friend- Cons mentioned:Door lock
Not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I like this, it does not warm the food fast enough, the door with the lock is annoying
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to send us your feedback. We do take suggestions and feedback seriously and will take what you mentioned into consideration moving forward as we are always looking for ways we can improve and make upgrades to our future units. Dianna@GE Appliances
disappointed not just in the microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after not even less than two months. tried returning it at the store (looked up if it was possible to return online purchases instore and it is) but the worker was down right rude and told me that they won't accept it even when the same microwave was on display? like just say you didn't want to do your job but don't waste my time like that.... i won't be buying in best buy for a while. really disappointed in their customer service. if you're thinking about making an online purchase and wanna make a return instore, don't waste your time, you'll probably end up in the same situation as me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand any issue with your microwave must be difficult to deal with, and we apologize for the trouble you've had. Regarding your experience with Best Buy, if you'd like to share your feedback with them, their customer service can be reached at 1 (888) 237-8289. If the unit isn't coming on at all, we recommend disconnecting the microwave from power for a couple of minutes before reconnecting; this resets the components and can often resolve an issue. Troubleshooting tips are available on page 14 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product's page. If you aren't able to solve your situation with troubleshooting, information on taking advantage of the warranty is available on page 15. You can also send us a private message over our GE Appliances social media (such as Instagram or Facebook) with a copy of this review, your model/serial numbers and contact information. We can certainly look into your situation further. -Sarah@GEAppliances
GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well, good child safety door protection unlock.
I would recommend this to a friendShort Circuiting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, it started short circuiting. Terrible.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Does the job, some nice features. Stainless steel is good
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you choosing GE Appliances and are glad to hear the microwave is easy to use and performing well for your needs. Thanks for sharing your feedback! Lauren@GEAppliances
It looks good…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But I don’t like the control panel. You have to press a panel button just to be able to push the lever to open the microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .You can disable the child lock by following the “How to Disable Child Lock” steps on page 10 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Making loud sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product, it making loud clinking sound while in use. Seems the motor which is spinning the plate is having some issue. I'll return this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to provide guidance with this microwave. The clinking sound that you are experiencing is considered a normal operating sound, and we advise taking advantage of your limited warranty. Your warranty details are located at the end of your Owner's Manual. You can view the Owner's Manual by clicking the ‘From the Manufacturer’ tab and scrolling all the way down on the page, you will see a link that says Use and Care Manual.
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Not satisfied made a snap crackle pop noise twice. Yikes!
No, I would not recommend this to a friendKeeps turning off by itself
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine keeps turning off randomly. Ichecked my outlet or my circuit breakers it was not the problem. it was just a microwave problem.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this microwave and gather some additional information from you. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
Open box item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work when I plugged it in. No heat and didn't rotate. Not a great experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For assistance with products purchased under an "open box" policy, please reach out to Best Buy directly at 1-888-237-8289.
- Cons mentioned:Door lock
i dont see a need to lock the door. lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not of a fan of this model. It automatically locks the door.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave a review! This new feature is a requirement for all new microwaves. Don't worry, you can disable the lock. Information on how to do so for this model can be found on page 10 in your Use and care manual. If you have any additional questions, we're here. -Arnesha@GEAppliances.
disappointing countertop microwave.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is very noisy while cooking food. Very loud humming sounds. Glass window in the front steams up inside, making it impossible to see food in the oven.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your feedback and are sorry to hear that your unit is louder than expected. We would like to provide some guidance and suggest reviewing your use and care manual (page 14) on the website to make sure the noise you’re hearing is a normal sound coming from your unit. If you find that your unit is making noise that’s not normal then please review the warranty details in your manual (page15) on the website as well. Dianna@GE Appliances