Customer Ratings & Reviews
- Model:
- GCST11N1WSS
- SKU:
- 6580727
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the product's overall performance as very good, often highlighting its perfect size for small kitchens and its simple, effective ease of use. Many also appreciate its manageable noise level, attractive design, and great power, considering it a good value for the price. However, some customers express dissatisfaction with the door lock feature.
This summary was generated by AI based on customer reviews.
Worst Microwave Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave ever!!! Need more light for buttons. Sometimes press buttons and nothing happens. Just overall cannot express how much I hate it. I threw the box away when I received it because I did not expect to have problems with a microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out! We recommend you take advantage of the one year limited warranty. In order to make a warranty claim, please contact GE Appliances Services by calling: 1-800 432-2737.
Stopped heating after 2 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first but literally after 2 years (bought it in Nov 2022), it stopped heating! Tried to get a repair scheduled through GE support but there’s a $145 trip charge plus whatever costs to repair it! Now I’m at Target trying to find a new one before Christmas!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happend. We recommend you follow the troubleshooting tips in the support article on the GE Appliances website titled:"Microwave - Runs But Does Not Heat." We appreciate you being part of the GE Appliances family.
It's okay but still having the same issue...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on Black Friday as a gift & my old one died on Christmas Eve so I started using it. At first, it seemed okay but then I would put something in it like a cup of tea & press 2 & it would say "FOOD"! I kept trying different numbers but kept getting "FOOD"! So I decided to buy a different company & one was supposed to be a genius setting so I put a cup of water in & it was in there for about 5 minutes. So I stopped it & went to touch the handle & it almost burned my hand! I had to use an oven mitt to take it out. Then I went to return it & they said they would order this unit again thinking I had a dud. So once I got it, it worked okay for a few days & now its gone back to saying "FOOD"! So I just unplug it open the door plug it back in & press a number to make it work. It's a real pain but what can I do? UGH!!!!!
No, I would not recommend this to a friendStarted making strange vibration after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the office on April 28th, 2016. Today, May 3rd, 2017 it started making a strange vibration, right after the 1 year warranty ran out. Seems like it is on its way out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Stephen - we are sorry to hear that your microwave started making a strange vibration noise. Some normal operating noises that a microwave makes includes a dull thumping sound or hum while cooking at power levels other than high. When using a power level other than HIGH or 10, the magnetron tube cycles on and off to obtain the lower power. This cycling of the magnetron tube causes this dull thumping, pulsating, or humming noise. We hope this helps! NANCYatGEA
Question
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can I use this microwave like built in?, which one trim kit can i use?.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello Ligia - this is Nancy at GE. This microwave is not approved to be built into a cabinet. It does not offer an optional compatible trim kit. We offer other models from which to choose that can be built in, such as the PEM31SFSS. I hope is helpful!
Defective door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and a half of use the door stopped working. Up til now it has worked fine. Past the 1 year limited warranty. Unfortunate.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're so sorry to hear that your microwave door stopped working just after a year and a half. We understand how disappointing this would be for you and we never want that for our consumers. If you would message us on social media, we'd be happy to look into this for you. All the best. - Guy@GEA
Issues with microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power. It makes a rubbing noise when the glass inside the microwave spins
No, I would not recommend this to a friendMr Bill Worthington
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.control panel very hard to operate. Would like to exchange this item for another one...
No, I would not recommend this to a friendThis is Junk. Don’t Buy GE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In Less than 3 Years the Door Switch is broken the Black plastic part is broken. I expect the Microwave to work for at least 5 years Very disappointed. The only option is to throw away the Microwave Just because I can’t open the Door. How silly is the Quality department at GE. Model: JES1145SH1SS Serial FR25XXXXA.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works after 4 years, but the inner lining has been peeling off with rusting that fall from ceiling of unit.
No, I would not recommend this to a friendNot the best...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon delivery, the bottom of the box was soaked and after opening, the top side of the microwave has a ding.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and high quality microwave. I looked at a few different stores and Best Buy the best deal
I would recommend this to a friendnot so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.suggest you buy another brand. Hard to see the menu, doesn't vent at all, planning to trash this one & get a new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review and hate to hear that you have not been pleased with your new microwave's design and quality. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We take this kind of feedback seriously and have passed it along to our microwave design and development team for future improvement and consideration. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Expensive defective item.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new, but is defective. Best Buy won’t accept a return past 15 days and GE doesn’t carry replacements parts for it, so I have to contact a separate number to get help.
No, I would not recommend this to a friendDon't Buy! Interior Paint Bubbles and Peels!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy something that will hold up. The interior roof has several large spots where the paint is bubbling and peeling on the protuding points and several smaller spots doing same on the flat portion of the roof after only a few years of limited/normal use.
No, I would not recommend this to a friendVery disappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months the turntable/motor starting making a loud noise. I Contacted Best buy, they stated we don't have anybody who can repair the microwave. Why cant they just return the microwave? What a joke! Very disappointed. I will never purchase another thing for best buy again.
No, I would not recommend this to a friendPick a different one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE customer service failed to provide service. I needed a piddly replacement part and was met primarily with deflection tactics. I gave them 3 opportunities and they just couldn't do it. Thankfully I was able to return it.
No, I would not recommend this to a friendOwner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great buy. I recommend it to anyone who needs a microwave.
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful compact easy to use delivered safely and in timely manner
I would recommend this to a friendWon't work after electricity off.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Bought this Dec 31, so less than 6 weeks ago. Weather freezing so electricity went off. Microwave won't work after electricity restored. Tried circuit breaker, everything, but won't work. Don't have car, can't leave apt, so how am I supposed to return it???
No, I would not recommend this to a friend