Customer Ratings & Reviews
- Model:
- JES1145DMBB
- SKU:
- 6221421
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 1.1 Cu. Ft. Microwave's compact size, ease of use, and affordable price. Many appreciate its fast heating capabilities and quiet operation, along with its stylish appearance. While some users experienced issues with the door or found the control panel less intuitive, the positive feedback on performance and value outweighs these concerns. The microwave's overall design and features are frequently praised.
This summary was generated by AI based on customer reviews.
Good product and Exceptional service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased product as an open box and it came packaged just like new. The item was exactly what we were looking for to complete our new GE suite. Best part was delivery. We live pretty far from the store and the box was on our doorstep a few hours after ordering. Haven't really shopped at Best Buy much, but they won me back as a repeat customer.
I would recommend this to a friend- Pros mentioned:Price
Good economical choice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. Basic microwave. Replaced similar GE microwave that lasted many years.
I would recommend this to a friend Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great Microwave until it caught on fire that was scary glad I had A warranty on this item
I would recommend this to a friendNot good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Follow up review after 9 months. I would give it zero stars if possible. Purchased in November 2016, about 9 months ago. Last week the keypad and display stopped working! It gest less than average use. Only three of us in the house. Its noisy for its size compared to the older/bigger one we replaced. GE products just aren't the same as they used to be. The replacement process thru GE isn't an easy one but at least they have been responsive.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rochz80 - We are very sorry to hear about this frustrating issue you have experienced with the microwave. Should the problems with the keypad and display continue, I recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET or schedule online anytime at: http://www.geappliances.com/ge/service-and-support/service.htm . GE Appliances technicians are certified specialists trained by the factory and supported by our technical assistance team. They use proprietary computer technology to more accurately diagnose the problem and make sure the appliance is fixed properly. No other servicer has this technology. - TREY@GEA
Sounds funny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We owned one of these models before and had a good experience. But the new one we just bought has a clicking sound whenever it's heating something. So far it seems to be working fine, but we're wondering how long this one will last.
No, I would not recommend this to a friendLooks good, but loud.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. It looks good, but is loud when in use.
No, I would not recommend this to a frienderroneous information
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product specifications from Best Buy site say 10 power levels. This microwave does not have variable power levels. When I could not find out how to set lower power levels I called GE who confirmed that it has only high power and defrost. The GE specifications say "Power Level -10, Note the singular. This oven must go back.
No, I would not recommend this to a friendBrand response from GE_Answers
Posted .Hello Irish,
This is Megan at GE. I am sorry to hear about this experience. Please be sure to contact us with any questions you have before your next purchase. You can visit our web site or call 1-800-626-2005.
it's Blue did not order blue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is blue, or I can not remove film it does not look like film at all this thing is blue ? It's not worth returning the box does not say blue....
No, I would not recommend this to a friendWorks average
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok. Just priced a bit higher than any other microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello WorksAverage, thank you for your review. We are sincerely sorry you have not been pleased with the price point of your microwave. We have passed your comments along to our microwave design and development team for further review. Thank you for your feedback. -Chris@GEA
It's okay but still having the same issue...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on Black Friday as a gift & my old one died on Christmas Eve so I started using it. At first, it seemed okay but then I would put something in it like a cup of tea & press 2 & it would say "FOOD"! I kept trying different numbers but kept getting "FOOD"! So I decided to buy a different company & one was supposed to be a genius setting so I put a cup of water in & it was in there for about 5 minutes. So I stopped it & went to touch the handle & it almost burned my hand! I had to use an oven mitt to take it out. Then I went to return it & they said they would order this unit again thinking I had a dud. So once I got it, it worked okay for a few days & now its gone back to saying "FOOD"! So I just unplug it open the door plug it back in & press a number to make it work. It's a real pain but what can I do? UGH!!!!!
No, I would not recommend this to a friendIssues with microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power. It makes a rubbing noise when the glass inside the microwave spins
No, I would not recommend this to a friendStarted making strange vibration after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the office on April 28th, 2016. Today, May 3rd, 2017 it started making a strange vibration, right after the 1 year warranty ran out. Seems like it is on its way out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Stephen - we are sorry to hear that your microwave started making a strange vibration noise. Some normal operating noises that a microwave makes includes a dull thumping sound or hum while cooking at power levels other than high. When using a power level other than HIGH or 10, the magnetron tube cycles on and off to obtain the lower power. This cycling of the magnetron tube causes this dull thumping, pulsating, or humming noise. We hope this helps! NANCYatGEA
- Cons mentioned:Door
Defective door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and a half of use the door stopped working. Up til now it has worked fine. Past the 1 year limited warranty. Unfortunate.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're so sorry to hear that your microwave door stopped working just after a year and a half. We understand how disappointing this would be for you and we never want that for our consumers. If you would message us on social media, we'd be happy to look into this for you. All the best. - Guy@GEA
Question
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can I use this microwave like built in?, which one trim kit can i use?.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello Ligia - this is Nancy at GE. This microwave is not approved to be built into a cabinet. It does not offer an optional compatible trim kit. We offer other models from which to choose that can be built in, such as the PEM31SFSS. I hope is helpful!
- Cons mentioned:Control panel
Mr Bill Worthington
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.control panel very hard to operate. Would like to exchange this item for another one...
No, I would not recommend this to a friend This is Junk. Don’t Buy GE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In Less than 3 Years the Door Switch is broken the Black plastic part is broken. I expect the Microwave to work for at least 5 years Very disappointed. The only option is to throw away the Microwave Just because I can’t open the Door. How silly is the Quality department at GE. Model: JES1145SH1SS Serial FR25XXXXA.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works after 4 years, but the inner lining has been peeling off with rusting that fall from ceiling of unit.
No, I would not recommend this to a friendHighly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and high quality microwave. I looked at a few different stores and Best Buy the best deal
I would recommend this to a friendExpensive defective item.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new, but is defective. Best Buy won’t accept a return past 15 days and GE doesn’t carry replacements parts for it, so I have to contact a separate number to get help.
No, I would not recommend this to a friendnot so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.suggest you buy another brand. Hard to see the menu, doesn't vent at all, planning to trash this one & get a new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review and hate to hear that you have not been pleased with your new microwave's design and quality. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We take this kind of feedback seriously and have passed it along to our microwave design and development team for future improvement and consideration. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA