Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Trash waste of money. Neeexxtt
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly wish I could return this microwave I usually love General Electric appliances but this one here had like idk an overheating issue the other day I had to unplug it. It had an error message on it. My original microwave lasted me 6-10 years and I’m afraid this one won’t last a year
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry about the issue you have experienced and suggest scheduling a service call to have it checked out. We want you appreciate your purchase. You can call our scheduling team at 1-800-432-2737 and make sure to have model and serial numbers from interior rating plate and copy of sales receipt to reflect date purchased to verify under warranty. You can also schedule online at the following. https://www.bestbuy.com/services/triage/home -- Hope this helps resolve the issue. Geoff@GEA
Didn't last very long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking microwave oven, was happy with it at first. It just did not last long. We had a Sharp Carosel for over 10 years and its still working, but it was time to upgrade. So we purchased the GE microwave but 16 months later the control board went out. For the price of the control board and labor, its not worth fixing. We will buy another microwave oven, just not a GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Tom25 - Thank you so much for the review. Your feedback is very important to us and we take your comments seriously. Please know that your comments will be shared with our engineering team for future improvement. We apologize for any inconvenience this experience has caused and we hope that we can regain your trust in the future. Thanks again for the feedback. Best wishes! -Mikayla@GEA
Best Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best microwave that we have ever purchased
I would recommend this to a friendMicroWAVE goodBUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure would of liked to of been able to review this item but it never made it to me. A d roommate bought one which means I don’t need to buy one.
I would recommend this to a friendNEEDED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is absolutely no wait time this microwave is awesome.
I would recommend this to a friendVery good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal product. Highly recommend over all others.
I would recommend this to a friendPoor quality on construction.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glass door fogged up after the 4th or 5th run. I was going to return it,but the manual says that this is normal. It is not a very good operation. The sales folks should be aware of this problem and warn the consumer (me) about the problem. I would not have bought the microwave if I had known about the problem in advance. Poor customer relations.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave's door glass became fogged after only a few uses and understand how frustrating this is. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
PF - Power failure code on 2 brand new microwaves!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 2 PF - Power failure codes on 2 brand new microwaves! Utter junk. 1st microwave gave a PF code after 10 days of use. Burning smell came, prob magnometer. Returned it to Best Buy because it was within 14 days (too short a period). Got an exchange. Plugged in 2nd Brand new microwave. PF code displayed upon plugging it in. Tried 3 outlets - 3 PF codes. Why would a company sell microwaves that give error codes within 10 days and then on first use? Is that a good customer experience, lol! Gheesh! Returning 2nd one and staying away from Best Buy and GE from now on. Walmart, here I come....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello rajma204, thank you for your review. We are very sorry that both of the microwaves you purchased showed an error code upon being plugged in. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
GE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing terribly wrong, just a basic microwave. Not too quiet, buttons are a bit hard to read and it shows the least little smudge.
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave.. easy to use works great no problems
I would recommend this to a friendMotor making noise right out of box.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it as a replacement for our 15+ year microwave (that still worked...not sure why we replaced) anyway right out of box... motor made noise when done cooking (stopping spinning made a noise like a card was stuck in the spokes of your bike).... now (about 3 weeks since we set it up) the open door button doesnt really work... have to press extra hard when it reaches the back of button press. Since we just set this up about 3 weeks ago but bought it before Christmas I am no longer able to return it.... I thought I had more time 1 star isnt for my lack of being able to return but for issue with fan and button being cheap.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, TheGrob - Thanks for the review. We hate to hear of the trouble you've had with your microwave and that it's making an unusual sound. We want to offer quality products to all of our consumers and we apologize for any inconvenience this has caused. Take advantage of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. If you ever have any questions feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
work great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use if almost everyday and we had no problems with it
I would recommend this to a friendDisappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size microwave for a household of 2. Very disappointed in the quality as it has failed in less than 8 months. So far the GE warranty department has been very helpful in getting a rebate card towards a new replacement. Maybe a one in a million failure or lemon.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave heats the food perfect every time.!.!
I would recommend this to a friendGE Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Solid, easy to use, large interior.
I would recommend this to a friendBB Outlet pricing is not that attractive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give the product a higher rating, but BB's pricing and business practices force me to give it a low rating. I bought an open box item for 208.99. A new unit in an un-opened box is only $6 more (at both BB and Amazon). I expected a better deal when buying an open box item. BB's Outlet pricing practices will increase my due diligence the next time (if there is a next time) I consider buying something from them. It feels like BB is selling open box merchandise at unopened box prices.
I would recommend this to a friendDoor opener doesn’t always open the door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the opener for door doesn’t always open the door it’s not ideal. Have tried pushing from all positions, side and middle , it just seems to be awkward.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Benny, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave's door button. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
works well and has a child lock out on the control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well and has a child lock out on the control
I would recommend this to a friendOnly lasted 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 15 months and we only use it 2 times a week stopped working will not heat thought was on child lock but it wasn't. Unplugged to see if wire issue but it won't even tell me what is wrongto try and address an issue
No, I would not recommend this to a friendDoor gets steamed up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks nice but front door gets steam in between glass. Never had this happen before with any microwave.
No, I would not recommend this to a friend