Customer Ratings & Reviews
- Model:
- JES1657SMSS
- |
- SKU:
- 6237753
Customer reviews
Rating 4.3 out of 5 stars with 2869 reviews
(2,869 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good product, great price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for a stand alone piece. Easy to use, buttons are well placed.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great microwave for families
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size. Perfect for a family of 4. Easy for my 7 year old to use.
I would recommend this to a friend - Cons mentioned:Turntable
Rated 1 out of 5 stars
Wouldn't buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is a big disappointment. The turntable gets unbalanced at the slightest touch so you have to stop & jiggle it around & start again. The light inside is so dim you can't see what's inside.
No, I would not recommend this to a friend Rated 3 out of 5 stars
OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, first one burned out - called GE and they replaced it. Second one is working great.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there! Thanks for your review and for being part of the GE Appliances family. We love to hear that your new microwave is working great! We're sorry that the first one burned out. We see how this can be frustrating. Stay safe! Emily@GEA
Rated 1 out of 5 stars
Great looks, poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I received was damaged, it didn't want to sit level. We sent it back and received the new one. Yay we were excited it sat level. I made a bag of frozen veggies and the microwave over heated and stopped working, all lights out. After a few minutes the power came back on and we thought, oh great a safety feature. Last night i used it to heat a bag of frozen veggies and it shut down again. My husband felt the outside of the unit, on the top the outside was too hot to keep your hand on it. Today it was packed up and returned to Best Buy. We reordered it a 3rd time. Will not order a 4th time if this does not work out. The slate black color is wonderful.
This review is from GE - 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - Black Stainless Steel
No, I would not recommend this to a friendRated 2 out of 5 stars
Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed with this. It went out the week after I got it but due to covid etc was not able to get back to the store. It gets very hot and stops working all the time. The store won’t take it back either. Would not recommend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Caligal - Thanks for the review. We're sorry to hear that your microwave isn't working properly and are surprised this would happen after 1 week. We recommend taking advantage of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. Don't hesitate to reach out to us at the "Contact Us" link on our website if any questions or concerns come up. Thanks again! -Mikayla@GEA
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This kitchen microwave works well and easy buttons
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, thanks for leaving your honest feedback. We couldn't be happier to see that your new microwave is working well and that it's easy to use! You make a great addition to the GE Appliances family. - Guy@GEA
Rated 1 out of 5 stars
Planned obsolescence perfected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working yesterday on October 9th exactly 1 year and 2 weeks after purchase. Warranty is for 1 year. Great job GE. You've perfected the lifespan of your parts to break right on cue. I wont be buying any more GE products.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was great till 1 month after warrenty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave worked great. We had it for 13 months. Warranty expired after a year. We didnt get extended warranty because it was open box item. It started beeping for no reason, lights wouldnt come on and now no power at all. Was told i could get someone to come look at it for $100 but brand new one is going for $150/i paid $190. If they cant fix it im out more money in a year. Complete waste of money
No, I would not recommend this to a friendRated 3 out of 5 stars
Larger than expected but a quality product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Larger than expected. Measure your counter space before you purchase.
I would recommend this to a friendRated 3 out of 5 stars
Inadequate keypad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keypad is more difficult to activate than it should be. It usually took two for a button to work.
No, I would not recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Good oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good oven for what I needed it for. Price was good also.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is very powerful and super easy to use
I would recommend this to a friend Rated 1 out of 5 stars
Disappointed in Best Buy and GE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for another GE microwave. I should have taken it back since it made noise from day one. So tonight it stopped working for good. It lasted a total of 72 days. There was a time when you bought a GE product you could expect quality but not anymore. To make matters worse Best Buy would only take it back till September 9. No more GE or Best Buy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you've had this happen and apologize for your inconvenience. We want to look into this for you. When you have a moment, please reach out to us on Social Media and send us a private message with your model and serial number, address, email address and phone number. Thank you! Joyce@GEA
- Pros mentioned:Size
Rated 5 out of 5 stars
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and a perfect fit, just what we needed!
I would recommend this to a friend Rated 3 out of 5 stars
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes longer then my last one to cook but its great for heating water up.
No, I would not recommend this to a friendRated 1 out of 5 stars
GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SADLY I am very disappointed in this model of microwave. I am on my 3rd one since I bought the 1st one in February. it worked great for about 2 weeks and then it started rumbling and popping very loudly. With research I found out that the turntable motor is defective. I think GE would want to recall these models.
No, I would not recommend this to a friendRated 2 out of 5 stars
Broke after 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this GE Microwave in early 2019 and it worked well for a while. By mid July 2020, it suddenly started sparking and making noise from the microwave tube area. GE would not cover it and offered me to get a new one at a discount, but the price was no better than Best Buy was selling it at. I am not sure I would buy another GE.
No, I would not recommend this to a friendRated 3 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good microwave to used very good products to used
I would recommend this to a friendRated 2 out of 5 stars
Dented Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave came dented at the side but since my husband threw away the box before we noticed the dent, we did not bring it back. It works ok, but let's see if it will continue to work ok.
No, I would not recommend this to a friend





