Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave would work better if the directions were better.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - We really appreciate this feedback and we're so sorry that the directions provided with this microwave aren't very easily to follow. This would be discouraging and we can understand your disappointment. One of our favorite features of this microwave is the ability to defrost items either weight or by time. In fact, there is a detailed defrosting guide on page 11 of the owner's manual: https://files.bbystatic.com/HObLlvG%2Fxjt5Gu5EeYEfaA%3D%3D/a2135b81-abb0-43c7-8a88-e08fb044d4ff.pdf. If you have any question or concerns, reach out to us directly where we can dialogue back-and-forth with you more easily. Please feel free to connect with us through email on our website anytime or call us at 1-800-626-2005 Monday through Friday 8 a.m. to 8 p.m. ET or 8 a.m. to 7 p.m. ET on Saturdays (we're closed on Sunday). We're grateful to have you in our GE Appliances family. Stay well, Kelsey@GEA
Cooks well, but makes a lot of noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The food cooks as expected. But the rotating plate does not sit evenly on the bottom causing it to go up and down during rotations which makes a clanging noise when the plate bounces on the bottom.
No, I would not recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works fine just hard to see the shiny categories to set it
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're glad to hear that your microwave is working properly, but we do apologize that the settings labels are hard to see. This would be frustrating and we can understand if you're disappointed. Perspectives like yours are taken into consideration when our small appliance design team is developing new models. Your insights are valuable to us - thank you so much for your honesty. We are lucky to have you in our GE Appliances family. If you have any questions or concerns in the future, please reach out to us. We are always happy to assist. All the best, Kelsey@GEA
Didn’t last long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one lasted just over a year. Just stopped working one day and that was it. Glad I had the Best Buy warranty. Which I will get for all of my appliances especially microwaves.
No, I would not recommend this to a friendPoor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Seems cheap and poorly built. Too expensive
No, I would not recommend this to a friendDO NOT BUY THIS MICROWAVE!!! GE DOES NOT SERVICE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE!!! GE DOES NOT SERVICE THIS MICROWAVE!! I would give this unit a negative rating if I could. I bought this new on 12/31/20 and it died on 2/3/21. I contacted GE service only to be told that they do not service this unit anymore! After emailing them my receipt and serial #, I have to wait for a Goodwill Certificate then spend my own money on a new unit (from what I understand the certificate will only be good for certain GE models) then I email the certificate and new receipt and wait 6 to 8 weeks for a rebate check.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Kelly - We appreciate you choosing GE Appliances and the time you took to share your experience. The poor quality you described is frustrating and surprising but we're glad to hear you have taken advantage of the warranty. Please feel free to reach out if you have any questions. - John@GEAppliances
Didn't make it 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissgrace to GE name. Died on just shy of its 2nd birthday. Do not recommend. Frankly, every new micorwave (and most appliances) in general these days are made very low quality with no longevity at all, even if you pay top dollar.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had your microwave quit on you after two years and understand how disappointing that is. Please know that is not the quality we would expect and appreciate the feedback that we will pass to our product team as we are always looking for ways we can improve. If you haven’t already, we would suggest reaching out to our service team for an appointment. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Try a Better Product or Roll the Dice with this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it until it died just shy of 90 days in use. I enjoyed the features of the microwave and read other reviews that said it died, but I tried it anyway. Welp guess what? It died... no flickering, no strange issues, no warning - just died.
No, I would not recommend this to a friendFan rattles like crazy...start up and stop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan rattles like an old car! Heats things up perfectly but every time I start or stop...then fan rattles like it is hitting the side. Will be returning. This replacement my 10+year old whirlpool microwave that came with the house. Wish we had it back (plate stop spinning, no longer evenly warmed up Food) RIP. They definitely don't make them like they use to.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're quite sorry to hear that the fan was so loud and can understand how aggravating that is. We're truly sad to hear that you are leaving us and do hope for a chance to meet your needs in the future. Keep in touch with us. Mike@GEA
- Cons mentioned:Door
Do not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is broke after 2 months of use and GE won’t fix it. Do not recommend!
No, I would not recommend this to a friend You might want to look for another brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave was supposed to replace our previous GE profile microwave that had stopped working 3 times in 6 years. This microwave broke within the first 2 weeks and had to be returned. We are moving on from GE microwaves to another brand. They look great and then they break down.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We are sorry to hear that you had your unit break on you and can understand how frustrating that is. Please know that is not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve in future builds. Let us know if you need anything else in the future. Sincerely-Dianna@GEA
Third use death rattle & smoke!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and set it up yesterday. The third time we used it just now (to defrost one chicken patty), it made a terrible really loud metal rattling sound (like if a piece of metal got stuck in a big box fan)! We shut it off right away, checked the airflow and that the turntable was seated properly, then restarted it. It immediately resumed making that noise and smoke started pouring into the oven area from the inner workings of the oven through the vent. This was NOT an open box. This was brand new. I have serious doubts about buying new GE appliances now. Do not buy this microwave!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello grayautumnday - We are so sorry to hear your new microwave was short lived and apologize for the trouble it has caused. This is not something we would expect and would like to know more. Please reach out on our Contact Us page or social media so we can look into this. - John@GEAppliances
Overheated within 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the microwave for about 2 weeks and it worked great. The one touch buttons made cooking a breeze. Then one day while cooking frozen corn for 6 minutes the microwave overheated and shut off. It did eventually come back on. We had proper room around it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're very sorry to hear that your microwave overheated and shut itself off. This is certainly not what we expect for someone with the proper clearances, so we're happy to help. If the microwave shuts down during a cooking cycle and appears to have no power, check the house circuit breaker and verify the outlet is getting power. You can try plugging something else into the outlet, like a night light, lamp, etc. If the outlet is getting power, the microwave may have overheated as you said. If this is the case, you should have nothing else to worry about since the power returned to your unit. If it ever were to happen again, we just suggest you wait 30 minutes and then try to restore power. If the power doesn't return, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this is useful information. - Guy@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes weird noises......,.........................
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is making strange noises. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Pass on This Oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a loud vibrating noise from the beginning and STILL has it a year later. We’ve tried to get it to stop - nope. It’s obviously something inside. Add in the fact that you have to turn on the kitchen light to see the choices on the touchpad, the light is too dim to see inside what you’re cooking and they changed the door size just a tiny bit but enough that we couldn’t use the surround we used with the previous GE that was pretty much the same oven. That all adds up to a ONE star rating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that you've not been enjoying the design of your new microwave and that it's making a vibrating noise. If you haven't already done so, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website to have this fixed. We've also made sure to pass your feedback along to our microwave design team for future improvement. If you have any other comments or concerns for us, please let us know. We're here for you. -Chris@GEA
I’m now replacing my second unit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst products. My first one stopped working under 2 years. I bought another same model thinking the first unit may be wrong. Second one stoped working after 23 months. Now I’m again searching for one more to replace.
No, I would not recommend this to a friendCheap, plastic finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks nice, but when I peeled off the remove before using sticker, part of the microwave also peeled off! The microwave is very heavy - it was a pain to return it for a better one.
No, I would not recommend this to a friendWhy I’ll never buy from Best Buy again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned a malfunctioning microwave within 30 days of purchase. I had also purchased an extended warranty When I returned the malfunctioning microwave, I was provided a new replacement, but my extended warranty was cancelled. I thought my return would be covered by the mfg warranty, given the short amount of time. I thought my extended warranty would carry over to the new microwave- but it did not
No, I would not recommend this to a friendGE Makes Junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I worked for a Medical Equipment manufacturer, GE purchased. They removed all the quality from the products justified by cost savings. The equipment arrived at the end user Dead on Arrival complaints came in and customers went elsewhere. As I'm doing with this piece of junk I purchased this 5/22 dead today 3/27/23. Take your chances I did not like having to use my oven to heat my instant oatmeal
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this along with a GE Gas Range for a new Kitchen renovation. So far the gas range has been great, however, this microwave is a total dud. After using it to just reheat coffee 3 times, the microwave is useless. It sounds like a hammer is going off inside. Tried to checking to make sure the turntable was stable, It was. But the microwave does not work.I have been working with GE customer service to replace, but after talking to them twice and exchanging numerous emails, it has been one hassle after another. I do not recommend this product, at all.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave is not operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA