Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Loud Noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very noisy microwave. First, I thought there was something wrong with this microwave, then I read some reviews, other buyers also commented the loud noise. I guess you pay for what you get!
No, I would not recommend this to a friendhafted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second GE 1.6 Cu.Ft. Microwave. The first one begin to spark inside after a few second of warming food. The second Microwave, the front panel with the number/cooking selection fail to work all of the time. I will not purchase this model again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks so much for taking the time to write a review. We're sorry to hear of the trouble you've had with your microwave. This certainly isn't something that we would expect to happen and we apologize for any inconvenience. We would be glad to assist in any way we can. Please feel free to reach out to us on social media or at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Didn't last 2 years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than two years, it is broken. It won't shut off at all ... had to unplug it.
No, I would not recommend this to a friendMicrowave stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was a defective piece and broke in less that 2 months
No, I would not recommend this to a friendCrap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro wave started malfunctioning 2 months after purchase we would have to unplug for a couple hrs it would work fine for a while then do again the little metal plate inside disintegrated causing it to blow out would not recommend
No, I would not recommend this to a friendQuit Working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was great until it abruptly stopped working. Fortunately, I bought the extended warranty. Unfortunately, Best Buy doesn't have one in stock.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, your microwave not working is not what we would expect to hear and we're so sorry this has happened. That said, we're glad your extended warranty came in handy. If you have anything we can help you with, please let us know. We are here for you. -Chris@GEA
Avoid GE junk.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE is junk. Bought this microwave to replace a older broken GE microwave just because it would fit into the existing cabinet and trim kit. It broke several weeks later just outside of the return window. What a pain. I will never buy another shoddy GE product again. I replaced this with a Panasonic microwave and it is much better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you had this experience with your GE microwave. This is not the ownership experience we want for you and your family. We wish we had the opportunity to assist you with this issue before you replaced it with another brand. Even when an appliance is outside the warranty we always strive to stand behind our appliances. We apologize for your inconvenience and hope that you will give us another chance in the future, to earn your trust and business. Sincerely, Joyce@GEA
Basic microwave features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy had to get ge to match my other appliances
No, I would not recommend this to a friendMathew Joseph
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave on June 2022 and stop working July 22nd. I paid $174 at the best buy. i won't recommend anyone to buy . Was working well, but all of a sudden stopped working. Any solutions please.
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts off if runs more than 5 minutes. Doesn’t heat up food evenly. First microwave purchased died after 4 months! GE gave me a good faith refund which was a loooong process!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is not heating your food evenly or for more than 5 minutes. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Not going to last
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the microwave but about a month after I purchased the microwave it started making a grinding noise from the bottom
No, I would not recommend this to a friendOk for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad. Ok for the price. Could be easier to use
I would recommend this to a friendGood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this after an almost identical GE model stopped working after about 5 years of use. Since the user interface is almost identical it was easy to learn. It works very well and is relatively quiet. The only negative thing is that the keys are hard to see in dim light.
I would recommend this to a friendNot working correctly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online with home delivery so I wouldn't have to haul around. Seemed okay first few uses but have random loud “fan hitting something noise” when it shuts off. It hits something and ticks to a stop. Not the back fan but internal right area. Called GE and it’s under warranty but it’s a massive inconvenience and my time to now get it serviced and deal with this item that was brand new. GE suggested I could send it back to Best Buy but again it’s my time and I have little spare time to deal with the issue. So peeved the brand new item is a lemon.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reporting this situation to us. We truly hate to hear you had an issue with your new microwave making a loud noise when it turns off; we know that must have caused concern, especially after only using it a few times. This isn’t the ownership experience we want for you, and we sincerely regret any inconvenience caused. Our team will be informed of your experience for future review; your feedback is valued, as we always want to know of any possible areas of concern. We do expect changes in the blower sound, and a dull thumping sound while the oven operates; if you think the noise you're hearing isn’t ordinary and decide to have the microwave serviced, that department can be reached at 1-800-432-2737. A technician would be glad to examine the unit. If you wish to review the warranty, that’s listed on page 15 of the Use and Care manual; that can be viewed on our GE website by looking up the model number and going to the product page. We hope this microwave concern is resolved for you soon, and going forward we’ll work to earn back your trust in our brand. We’re also glad to assist with any other concerns or questions you may have. -Sarah@GEA
Dont waste money! 4 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these years ago it went out after a couple months it was not worth it. I think i got charge for another looking at this so if i could give them -2 i would
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and ask you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Smelt like smoke. Microwave quit working. Was hot to touch. Thought it kicked power off to house. No 15mins later it came back on. Do not resale this item. I'm afraid someone home will burn down with this microwave. I will be bringing it back. I even took a warranty to
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you had this experience with your new microwave. We appreciate you bringing this to our attention and will be sure to share this with our engineering and design teams. Please reach out to us via a private message in Social Media if you had any issues with the return. Thank you! Joyce@GEA
Struck Out Twice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I purchased this microwave, it lasted 26 months before I started having issues with the microwave running after the door was opened. Based on the positive reviews, I purchased another one assuming I received a lemon. The second one lasted 2 months before it kept tripping the breaker. At least this time, it is still under warranty.
No, I would not recommend this to a friendAwful..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave Almost exactly 2 months ago and it stopped working. Over heated and shut off completely, won’t turn on. The unit was awesome while it was working though. I’m outside the return policy and I didn’t by a protection plan so I’m pretty much stuck with it. Waste of $200 dollars.
No, I would not recommend this to a friendErikB
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent this microwave to my mom for Thanksgiving. It stopped working on Jan 16th whis is past the return date. It was a GE and I thought that was a great brand. All I want to do is exchange it for her but unsure how to go about it or if its even possible. Ive bought alot from best buy in the last couple years but dont know if I'll buy from there again.
No, I would not recommend this to a friendDissatisfied buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for just over 1 year and it failed. Not worth fixing. Beyond that, I was not impressed with the keypad, unit was noisy, seemed almost too powerful at 1150 Watts. Will try another brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
We regret hearing that you were not satisfied with your microwave. We're awfully sorry to hear it failed after one year. We do pass this information to the development team so improvements can be made. We're sorry to hear you're leaving us and hope you'll consider us again in the future. Best wishes. Mike@GEA