Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Dissatisfied buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for just over 1 year and it failed. Not worth fixing. Beyond that, I was not impressed with the keypad, unit was noisy, seemed almost too powerful at 1150 Watts. Will try another brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
We regret hearing that you were not satisfied with your microwave. We're awfully sorry to hear it failed after one year. We do pass this information to the development team so improvements can be made. We're sorry to hear you're leaving us and hope you'll consider us again in the future. Best wishes. Mike@GEA
- Cons mentioned:Door
Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to slam door to start the cooking/heating. Not recommended.
No, I would not recommend this to a friend Great, until it wasn't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was great for 1.5 weeks, then it started sounding like it was going to explode. There were times when it worked normally, but mostly, it sounded like something was hitting the fan repeatedly as soon as it turned on. I made arrangements to get a replacement, thinking it was one defective unit, but after reading other reviews here, I decided to cut my losses and get a Panasonic.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your microwave was making strained noises and that it seemed as though something was hitting the fan. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
This is a great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave. It has a lot of features and cooks great.
I would recommend this to a friendCheap product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just replaced this microwave through warrenty because the last one stopped working after 1 year. We are already having issues with the replacement. Tried to heat something up and it wouldn't heat up. Then it gave us an error message. I wont be replacing with the same model again.
No, I would not recommend this to a friendPoor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not working after I used it for less than 3 weeks! It stopped when I was heating up food, the light of the clock and the inside light were off. After an hour, the clock came back on, I heat up a glass of milk, it was turning and has the noise, but the milk 's still cold.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We're so sorry to hear that your microwave isn't working properly and are surprised this would happen after 3 weeks. We apologize for any inconvenience this has caused, truly. We suggest taking advantage of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. Feel free to reach out to us at the "Contact Us" link on our website if any questions or concerns come up. Thanks again for the feedback! -Mikayla@GEA
- Pros mentioned:Size
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the right size for the office everyone love to use it
I would recommend this to a friend We will see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are on our second one of these. The first one after a couple of weeks started making a really loud grinding sound anytime it was running. Like the fan was messed up. Hoping the new one will do better.
No, I would not recommend this to a friendmicrowave is good replaccement for our previous lg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we did a lot of view of microwave before deciding to purchase this one . we were very please with previous lg microwave. and wanted the features and size as our previous microwave which we loved. this one was comparable.. actually like it better. has a glass turntable when putting time on only have to press number not number and zero.
I would recommend this to a friendDo not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY - Around the 1 year mark of owning this microwave and using it fairly infrequently, it has stopped working. The microwave never turns off now unless we leave the door open. No clue why this is happening. I also noticed Best Buy increased the price of the item by $65 (a year later). Don’t waste your money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. We really do hate to hear about the issues you've had with your microwave, especially since it may be just outside of the factory warranty. If you're still having issues, send us a message on social media. When you do, please include your complete model and serial numbers and a copy of your review here. Best wishes. -Michael@GEA
Stopped working after 1yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have brought 2 microwave, Initially these microwaves are working fine and stopped working after 1yr 3months, warranty period is over and this oven is now kind of junk .
No, I would not recommend this to a friendExhaust fan on two different units was defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The exhaust fan on the first unit was rubbing against something when spinning. Ordered a second one - returning the first - thinking this was a one-off issue. Received the second unit today and the exhaust fan didn’t even spin - creating a buzzing noise. Two strikes and GE is out! Will look to another brand for my microwave needs.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Chris, thank you for your review. We are very sorry that your replacement microwave was not performing properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Bad customer service on the online shopping.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had already installed and hauled away my old microwave oven. I spoke to the agents, as I was charged for installation and hauled away.
No, I would not recommend this to a friend- Pros mentioned:Heating speed
Great microwave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice looking oven defrost and heats very well
I would recommend this to a friend - Pros mentioned:Size
Loved it for almost a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, wattage, made the best popcorn ever. Then, less than a month after delivery - no heat. It runs, it just doesn't cook. Super disappointed.
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so disappointed i haven't even had this microwave 2 years and it has gone out on me. It cost way too much to break down in a years time. So disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand your concerns about your microwave not working after 2 years of owning it. If you're still in need of assistance, please send us a private message on one of our GE Appliances social media accounts such as Facebook, Instagram, or X, with your full model and serial numbers as well as a screenshot of this review.
Windows Steamed Up - No Longer Returnable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for less than a month and used less than 20 times, mostly reheating coffee. When I used to heat food the windows totally steamed up in between glass. Less than a month old and NO LONGER RETURNABLE. Do not buy this product/ do not use best buy!
No, I would not recommend this to a friendHow Do You Use This?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave has quite a few features how can be complicated to get the best use of it because it doesn't have a guide to using it. I might as well purchased a more simple and smaller Microwave unit
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Carol, thank you for your review. We are sincerely sorry the controls of this microwave have made it difficult to use. We understand how that would be frustrating. We recommend you check out our website for your model number, as we have an owner's manual for your unit listed there. We are always happy to help! -Chris@GEA
Would not buy again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are on our third one of these microwaves in a month. It has great reviews, but not quite sure why we keep getting different issues with each one. Finally thought we got a good one, but this third one suddenly sounds like it’s going to blow up when it’s turned on. The employees we have dealt with have been wonderful, but unfortunately, we won’t be trying a 4th one of this particular microwave. Very unimpressed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Chelsea - We are so sorry to hear about the trouble you have had with this microwave. We are surprised something like this would happen and hope you will reach out to us so we can look into the issues you experienced. It's always a pleasure to help so do not hesitate to contact us directly. - John@GEAppliances
GE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received in poor condition. Don’t know if it was damaged during shipment or if there’s no quality control at GE. The product works but the control panel is not attached properly and the frame seems slightly bent. There is a strange noise at the end of operation at times. It sounds as though a part that spins during operation is touching another part.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello JMchat - We appreciate you choosing GE Appliances and do not take the decision lightly. We're sorry to hear about the condition you received the microwave in and would be happy to help. Please call 1-800-432-2737 to take advantage of the warranty. We also recommend making sure the turntable is installed evenly to troubleshoot the noise issue you mentioned. Keep in touch! - John@GEAppliances