Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Started good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good, but made a pop sound and started smoking and smelling like burning wiring after less than 8 months.
No, I would not recommend this to a friendDoor on GE microwave sticks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this microwave for one year and two months. The door has been failing to open easily for the last few months. The door opens by pressing a button. My understanding is that the springs associated with the door have worn out. This microwave has not been abused in any way. The interior is kept clean. It is used several times a week. It is not roughly used. There are some other customers who have experienced problems like this, and they have asked questions on the Best Buy site. GE has answered the questions and has suggested the customer may have been rough with the oven. Don’t believe it! Don’t buy this microwave unless you plan to have trouble with the door!
No, I would not recommend this to a friendBroken 2 months in
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.60 days of ownership and the thing turns off randomly and now stopped heating. Out of Best Buy warranty so now GE has to come out for service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, we're so sorry to hear that your microwave is turning off randomly and is not heating, resulting in a service appointment being needed. This is not what we would expect to happen are know how frustrating this can be. We are confident, though, that your service technician will be able to fully diagnose and repair your microwave and recommend you continue to work with them. Please feel free to reach out any time as we are always here to help. -Chris@GEA
Quit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was great when installed. After a couple weeks of very light use it took longer and longer to warm. Ater a few days it didnt cook or warm. Looks ond sounds to work but doesn’t
No, I would not recommend this to a friendwould not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst microwave less than a year and it died, best buy wont rectify, they have me contacting manufacturer and asking for repairs, its less than a year old
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you letting us know about this matter. We understand how important it is to have a working microwave. If you're still in need of assistance, please take advantage of your one-year warranty with us by calling 833-426-3393.
Piece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, this microwave straight up died on us less than a year into its use. We’re not heavy microwave users either. The whole screen goes crazy and then power failure shows up.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its making a lot of noise i just bought it and I'm not to happy..
No, I would not recommend this to a friendDid not last 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is 6 months old and has stopped heating food. It has always made a very loud humming noise that we ignored because it heated the food. The noise was loud enough that it was disruptive. Today it stopped heating food. Would not recommend it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. Thanks for leaving a review. We hate to hear that your microwave is loud and not heating properly. We’re sure that this is unexpected and apologize for the stress. Please make sure that the timer was not accidently used, and that the door is closed securely so the safety mechanisms are engaged. If you still have issues after looking into these suggestions, please reach out to us via private message on social media so we can further investigate your situation. Thanks. -Arnesha@GEA
worst ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don,t bother with this one. Burns up everything put in it unless you manually tell it what to do every time. Had a lot of microwaves over the years and this is by far the worst. El cheapo from wally world does better.
No, I would not recommend this to a friendNot a great product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the microwave for about 8 months and already had issues with just randomly turning off then at 11 months wouldn't come back on.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand how important it is to have your microwave working properly. If you're still in need of assistance, please send us a private message on any of our GE Appliances social media accounts such as Facebook, Instagram, or X, with your full model and serial numbers as well as a screenshot of this review.
Nice but I would have chose another product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall its great for reheating food however the product intermittently makes a loud noise while in use. Spoke with the manufacturer the return process arduous.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MsDiva, thanks for taking the time to write a review. We're sorry to hear about the issues that you've had with your microwave. We can understand how that would be frustrating. We hope that you're able to exchange your unit soon so that you can continue cooking! All the best. -Michael@GEA
Broke after using it 30-40 times.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this microwave about 30 to 40 times and then it broke. It just shut down and that was it. For a GE product that is very disappointing.
No, I would not recommend this to a friendGe microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, had to return. Stopped working after 3 weeks of use.
No, I would not recommend this to a friendBig
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice but a little to big for a small apartment
I would recommend this to a friendstay away - Died in 3 months!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May - Died in Sept - Completely quit heating - GE Warranty is a joke - They will refund you in 10 weeks after you do 100 different tasks - No more GE appliances for me
No, I would not recommend this to a friendCheapest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got 2 units both with dent and one not working at all and other making all sort of weird noises
No, I would not recommend this to a friendWould have been great IF it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has a lot of power compared to the one we replaced. Unfortunately, it was broken. Power failure after power failure. Had to return it.
No, I would not recommend this to a friendTerrible. Sent defective model or just bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't tell if sent a bad product that just barely works or a defective one. Turned on microwave, heated food for 2 minutes, heard a burst inside the microwave and never turned back on. On the FIRST 2 hours of having the microwave!!! What a waste of time and money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello ChrisB1, thank you for your review. We are sincerely sorry that your microwave stopped operating properly upon your first use. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Horrible buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on May 27th and two weeks ago it went completely out. The return period had ended so i am stuck waiting on GE to send a service man which has taken 2 weeks!!! Spent all this money on good brand and it goes to out in a couple of months, but my old Walmart brand lated 5 years!!!! I wish i could throw this back at Best Buy or GE because it is a ripoff!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Arlkeishpeach, thank you for your review. We hate to hear that your microwave needed a service appointment so soon into its lifespan. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
4 month lifespan with light usage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 4 months. Died today. Always had a weird low volume but high pitched sound that comes from the keypad area. Heated up some leftovers and then it just stopped working altogether. No obvious reasons, no loud noises before it died. It simply just stopped. Can't recommend this microwave given that it's not cheap and didn't even last a full year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello MrAponte, thank you for your review. We are sincerely sorry your microwave is not operating properly so soon into its lifespan. We understand how that would be frustrating. If you still own this microwave and have not done so already, we recommend you schedule service as you are still covered under your one-year limited manufacturing warranty. To do this, you can either call 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or visit the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA