Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Short lasting microwave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave died in two years three months. Three months over the extended warranty.
No, I would not recommend this to a friendNoise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried, and I return. Making a lot of noise when it's working. Also, there is weird sound comes on when it done. It sounds like from its motor.
No, I would not recommend this to a friendproduct review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was good but came with a damaged one .
I would recommend this to a friendStopped Working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the microwave stopped working entirely within 5 months. Apparently needs to be returned theough the manufacturer, but the process is far more time-consuming than might be expected.
No, I would not recommend this to a friendHorrible Noise from Back, like grinding/whirring!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this delivered a few hours ago. I tried it. Noise horrific! I was worried it would explode. Noise is coming from the back. It did cook a mac and cheese meal, but I'm afraid to use it again. I'm 75 and can't get it back to store or post office. Help!
No, I would not recommend this to a friendArrived DOA
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This GE microwave oven received was wobbly when placing on counter top. After examine carefully we found out the root-cause was due to one of the stand (on the back right corner) bent in causing the unit moving unsteadily from side to side. We had to return the unit to Best Buy store and had their customer service order another one for us. What a waste of time. GE production line should do a better QA job.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thanks for the review. We are sorry to hear of your disappointment. Your business is greatly appreciated and we want to offer quality products to all of our consumers. We will work to improve this model. Thank you for your time. Take care. -Sylvia@GEA
Save yourself the trouble - buying something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the 2nd day when I turned on the microwave for 3 minutes, it overheated after 2 mins and turned off. It became extremely hot. Microwave was returned the next day. Side note: the microwave is very loud when it's heating up.
No, I would not recommend this to a friendOnly one year of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Out of nowhere it stopped working at all 1 month out of the one year warranty. Absolute garbage.
No, I would not recommend this to a friendDead in 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought march 2023, died dec 24. My last no name brand lasted 10 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit has stopped working after two years and can understand your disappointment. We would like to look into this further for you and get some more information. Would you mind sending us a DM/PM on any of our social media pages?
Worse Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave one month ago but due to repair at my home i opened one week before and my microwave is making an unusual or loud humming noise, I contact the customer service but she said as we missed the returnable period she can't do anything. I am Elite member of Best buy but facing horrible experience. I don't know if the product is not good or my piece is bad. I will go to showroom today and see if they can help.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello sanjay, thank you for your review. We are sincerely sorry that your microwave is making a loud humming noise while operating. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Something Wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We need to return this item. We have used it only a dozen times and every time we do moisture accumulates between the panels on the door and take about an hour to resolve.
No, I would not recommend this to a friendFind a better option
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 6 months. Sent for repair and same day I received, same day it stopped working again.
No, I would not recommend this to a friendDoes the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave does the job. Only complaint is the plug in is not flat so pushes the microwave out further from the wall due to the "normal" plug on the microwave
I would recommend this to a friendBroke after 9 months!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this microwave until 9 months in when it started sparking when turned on! GE does not service units like this and is not replacing the unit in full. I don't know why I would ever buy and GE appliances if they do not stand behind them.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we are saddened to hear your microwave has started sparking after 9 months. We know how frustrating it is to have a product that does not work properly for as long as it should. We sincerely want to help. Kindly reach out to us on social media so we can gather additional information to investigate this matter further. We look forward to talking with you soon regarding this. -Kacie@GEA
Micro
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in march. I liked it . Right up untill it just stoped warming up . Its now september so 7 months thats it . Ive had cheap microwave that lasted years . Im going to contact manufacturer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for taking the time to submit your feedback. While we're glad you initially liked this model, we really hate to hear you've had an issue with the microwave no longer heating. We know not being able to use your microwave for heating would be a real inconvenience, and would like to help. If the microwave is still running but not heating, you might want to check the fuse and circuit breaker to ensure enough power is reaching the unit. You can also try disconnecting the unit from power for a couple minutes to reset the electrical components. Checking that the door is closing and latching securely is also important, to ensure the cooking process can start. We hope this information is helpful, but if you are not able to resolve your heating issue our service department can be reached at 1-800-432-2737. If you think you may need to take advantage of your limited warranty, information about that is available on page 15 of your manual. We are happy to assist further if you have any other questions or concerns. -Sarah@GEA
GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the GE microwave. The lock out feature is great if you have children or elderly with dementia. Easy to use.
I would recommend this to a friendMade a loud rumbling noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave made a loud rumbling noise every time we used it. We checked the rollers and the turntable but couldn't make the noise stop. We ended up exchanging it for a different microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for reaching out to us to report your experience. We truly hate to hear you had an issue with the microwave making a rumbling noise and were not able to resolve the issue. Your experience and the need to return the unit will be sent to our Cooking Products Design team for consideration and review; we appreciate you reporting this as we always want to be aware of any possible areas of concern. If you have any other inquiries or concerns, we are always happy to offer assistance. -Sarah@GEA
Noisy and Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy! This microwave was super loud. Fan kicks in after heating food and it's like an engine roaring. The top of the microwave also gets very hot. This microwave kept blowing my circuit in the kitchen. It would slide around on counter when I tried to press the buttons. It did cook popcorn really well. Returned and got my old microwave fixed instead.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the difficulty you had with your microwave. This is not the owner experience we want or expect you to have. We apologize for any inconvenience this may have caused you and will gladly share your feedback with our product design team. All our best! Vikki@GEA
Can improve the display.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Display part is not lighted when in use. Not Good.
No, I would not recommend this to a friendGreat microwave for my mother in law. Easy to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement microwave for my mother inlaw. She is very particular about what she wants. She liked this microwave because of it's great looks and ease of operation. She's had no problems so far! Lol!
I would recommend this to a friend