Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
JUNK!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working after a year. To pay over $200 for a GE microwave and to only get one year usage is not worth it. These big name brand item we grew up seeing in our homes as kid in the 80's used to last 15 and 20 years. Now they are a piece of pretty junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the difficulty you are having with your GE microwave. This is not the consumer experience we want for you or to hear about on any GE appliance. We can certainly understand the inconvenience this has caused you and apologize for your frustration. We would encourage you to reach out to us on social media so we can review your situation. We hope to hear from you soon. All our best! Vikki@GEA
Microwave not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave quit cooking and reheating after second use. Sent email to GE and was told the unit was not covered under the service warranty and that I needed to take it back to Best Buy for a replacement. GE does not make this unit anymore and parts are not available. Unit was manufactured in April 2020.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Jfc66, thank you for your review. We are very sorry that your microwave stopped performing properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine at first but now the quick buttons (popcorn, defrost, etc) do not work. They error out.
No, I would not recommend this to a friendSparks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted almost 1 year sparks flying Good while it lasted Panasonic 1.6 ft.³ microwave better purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Dee123 - Thank you for taking the time to leave a review on your microwave. We are sorry to hear about the trouble you had and hope you know we're always here to help. There are many reason arcing can occur in a microwave. Just make sure no silverware, metal racks, or temperature probes are put inside the unit. Even items such as twist ties, recycled paper towels, and some vegetables have been known to cause arcing. Please reach out if you have any more questions. - John@GEAppliances
I would not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light went out on the inside of the microwave one day after buying. Called GE to see about the warranty and there is a very long waiting period to get a new one sent to me. I will be returning to bestbuy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your business and are so sorry this happened. We apologize for your inconvenience. We hope you will give us another chance to earn your trust and business. Thank you! Joyce@GEA
No Manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Manuel comes with the microwave nor can you order one from corporate. In essence you can’t use the sensor, know how to use the warmer setting or other settings on the microwave.
I would recommend this to a friendWorked great for 1 year and then became a fire haz
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the microwave for 13 months and all of a sudden it has started sparking. We checked and we have zero metal in the microwave so its malfunctioning. Its no longer usable and its dangerous.
No, I would not recommend this to a friendGE is Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave is replacing a GE that was 27 years old. This is the forth GE that we have purchased over the last 40 years. They have always been great. They seem to work well and last a long time.
I would recommend this to a friendDefective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave 3 weeks later it wouldn’t heat my food it would show some kind of power failure on the screen. I give it one star just in case it was just defective from the factory.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, Greenvalley - Thank you for taking the time to provide feedback on your microwave. We hate to hear about the error you are receiving and would love to help. Depending on the error, disconnecting power to the unit for a few minutes may clear the issue. If not, please call 1-800-432-2737 to take advantage of the warranty. Thanks so much! - John@GEA
Broken after 4 uses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this, realizing my current microwave was beginning to go. After it finally went, I was excited to plug this in and be ready to go. But, 2 days later after using it 4 times, the microwave stopped working. Now, I'm stuck with a broken microwave because it is pas BB's 14 day return policy and GE is beyond problematic to go through the warranty process.
No, I would not recommend this to a friendNo Heat
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 9/20 and as of today will not heat. There are a multitude of reasons for this. But not worth fixing. Will purchase a extended warranty next time for sure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for taking the time to reach out to us. We truly hate to hear you're having an issue with your microwave not heating, especially so soon after purchase. We know that must cause frustration. You may want to check that the door is closing securely and completely – if it is not latching, that can interfere with the unit. You also may want to try unplugging the microwave from power for a couple minutes, then plugging it back in; this will reset the electrical components of the model and can often resolve an issue. If you are not able to get the issue resolved, our service department is available at 1-800-432-2737. There is also information on page 15 of your manual regarding your limited manufacturer's warranty, if you wish to take advantage of that. We will certainly share your feedback regarding this matter, and are happy to help if you have any other questions or concerns. -Sarah@GEA
bad purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a built in and the microwave would stall out after running for a few minutes. Assume the issue was not enough ventilation. I moved it to the counter and it worked initially but now is not heating. Light is on but wont heat anything up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so sorry to hear about the difficulty you are having with your microwave. We can understand your disappointment and apologize for your inconvenience. This model microwave is not designed for a built-in application. This model is designed to be placed on your counter top with 3" clearance on each side and on the top with 1" clearance in the rear. From your description, the microwave was overheating internally and shutting down as a safety precaution. Once it was moved to the counter with the proper air clearance the unit should have worked well for you. Please refer to Page 15 of the owner's manual for details regarding your warranty. Kind Regards, Vikki
Broke down
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went completely crazy after 11 months when I was trying to heat up soup for my kid. Luckily GE gave us our money back as long as we bought another GE. They were really helpful. So we bought the bigger GE Microwave and it is working great.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Joesmo, thank you for your review. We are sincerely sorry that your previous microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating. We're glad to hear that you have been overall pleased with your new microwave, however. If you have any questions or concerns about its functionality, please feel free to reach out to us on social media. -Chris@GEA
Microwave Sucks!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave sucks!!! Out of the box it rattles really loudly like something is loose inside of it. It steams as it warms and often the food is not warmed all the way through. I will never buy this brand again!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your microwave has been much noisier than you had expected and know what a pain this would be, especially with it not heating how you would expect. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
Junk do not purchase!!!!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased I June 2022 by September the buttons are peeling and looks awful bought this brand because the last one worked and looked great for 10 years. Will never buy again very dissatisfied
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for reaching out to us! We’re so sorry to hear that your microwave buttons are peeling! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! We highly recommend making a warranty claim by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Avoid at all costs
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year after purchasing, sparks started shooting out of the back. Do not buy!
No, I would not recommend this to a friendDoesn't last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 9 months then burned up and started smoking
No, I would not recommend this to a friendDied within 2.5 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did just fine for two years, then yesterday it just stopped working. Completely dead. We hadn’t lost power to the house, the outlet was still working, and there was nothing different about what we were heating, so I have no clue what happened.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly out of nowhere. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Died in less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than two months, it died. What was this product? Garbage?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand how important it is to get your microwave working properly. If you haven't already, please take advantage of your one-year warranty with us by calling 833-426-3393.
Donna
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has not given any issues. Works great and heats in the time the presets give.
I would recommend this to a friend