Customer Ratings & Reviews
- Model:
- JVM3160DFCC
- SKU:
- 2876946
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls as easy to use, offering good performance, and being reasonably priced. Many appreciate its perfect size, quiet operation, and clean appearance, while some have expressed concerns regarding scratches on the door, readability of the control panel, and visibility of the display.
This summary was generated by AI based on customer reviews.
Still Love GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an over the range microwave August 17th I believe . Before I was able to mount it I used it 3 times then it quit working. I called GE and they will be coming out September 24th to see if they can repair it. I’ve always loved GE appliances and I believe that this time my luck ran out. I’ll continue with GE however concerning this product I have to rate it a 2
No, I would not recommend this to a friendA bit of a challenge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just yesterday had this item installed. Only problem is I need a flashlight to illuminate the program pad. It is very faint. I am 76 and my husband is 80. A bit of a challenge
No, I would not recommend this to a friendWorks great - makes a weird noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this looks great and works great, but when we cook something for more than a couple minutes, it starts to make a vibrating noise.
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in March as a replacement as a replacement for the same model (repairman said it would cost $325 to repair and there would be a chance that the second sensor could stop working). The repairman said that there is a defect in GE microwaves and my electrician suggested I purchase another brand. The new microwave stopped working 6 weeks after installation. Called GE for service. The microwave was taken to repair shop for diagnosis and repair. After 6 weeks, I was called and told the part arrived but it was defective so the part had to be reordered. The microwave was finally repaired and reinstalled 4 weeks later, only to stop working 3 days later.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear this happened. This is not the ownership experience we want for you and your family. We are so sorry for your inconvenience and want to make this right for you. Please reach out to us via social media in a private message with your model and serial number, address, email address and phone number and we will be happy to help! Thank you so much! Joyce@GEA
can't get one that works or not damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this microwave in store to replace a similar one I'd had for 16 years. I picked it up in the store. Got it home, Installed it, it didn't work. Plug it in and the light and a motor went on and wouldn't shut off until it was unplugged. Lugged it back to the store and they ordered a new one, which I had delivered. As we were installing it, I noticed a bottom corner was dented. Lugged that one to the store to return. They ordered a new one. This one was supposed to arrive yesterday. UPS sent it back. It was damaged. When I called the store, they can't order a new one until they get that one back. When I said I'd go elsewhere as I'd been without the microwave for long enough, he said "whatever works for you".
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Marian - We are very sorry to hear about this frustrating experience. This is certainly not something we would expect to occur. Our hope is that you were able to get set up with a working and undamaged unit in a timely manner. Thank you for your patience. -TREY@GEA
died after one year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this December 27, 2022. Stored it and installed June 2024. Last week the screen started flickering and now the microwave does not work. Barely used it for one year and it has quit on us.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your experience. We recommend disconnecting power to the microwave for several minutes to reset the electronics and double checking that a breaker or fuse wasn’t blown. If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my purchase, I recommend it.
I would recommend this to a friend - Pros mentioned:Size
Total Tech installed works Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and is what I expected!...................
I would recommend this to a friend - Pros mentioned:Price
no title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This inexpensive microwave does the job. Very pleased.
I would recommend this to a friend Does the job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s supposed to do. Only wish it had a feature for pre set cooking like my old GE did. “Set cooking time for 5 min at 6:00 am. “
I would recommend this to a friendMicrowave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for the one that quit working. Hard to see through the door if light on in the room
I would recommend this to a friend- Pros mentioned:Overall performance
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Like the black look but need to wipe down the outside often as you can see fingerprints easily.
I would recommend this to a friend cannot see touchpad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.touch pad needs some back lighting.Impossible to see unless kitchen lights on brightest setting. heats food just fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mikem - Thank you for your feedback. Your suggestion for improvement with the microwave design by adding backlighting is appreciated. As we always strive to improve our products for our customers, comments like this go a long way. Thanks for choosing GE Appliances! - John@GEAppliances
Okay for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to see the touchpad despite the clock being a glaring white LED.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Zebrafrank, we appreciate your review. We’re sorry to hear of your concern regarding the touchpad of your microwave. We appreciate you providing us this feedback and we will pass it along to our microwave product development team for future improvement. Thank you for choosing GE Appliances! -Chris@GEA
Good price for what you need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only use it as a microwave. it's decent. Not very powerful, but get what you pay for.
I would recommend this to a friendWorked for about three weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked for about three weeks and then shorted out and doesn't work at all. It started beeping randomly at like 5 a.m. one day, and the flashing message was 'keypad short,' which I assume means that the touch-screen needs to be replaced. We cannot even set the clock on it now. I have never had an over-the-range microwave, so I didn't know that the panel should have been backlit, but that never worked, which indicates to me that there was an electrical problem from the minute it was installed. So I have brand new appliances and now need to spend money on a different microwave and time to install it. Hopefully the stainless will match. NOT happy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are deeply sorry to hear about the difficulty you are having with your microwave. This is not the owner experience we want for you or expect to hear. We understand your disappointment and apologize for your inconvenience. To clarify, your microwave does not offer a backlit control panel. In that regard, the microwave is fine. The issue with the "keypad short" is indicative of a service issue. Your microwave is covered by a one year warranty and we would encourage you to call and schedule a service appointment. We're certain service will be able to remedy the situation for you. We wish you all the best! Vikki@GEA
- Pros mentioned:Ease of use
My new microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ELL Delivery smooth works well easy to use and clean
I would recommend this to a friend Self-installation was a chore
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In addition to self-installation issues, the turntable rollers are too small which makes the turntable unlevel and unsteady. Use of the old MW rollers solved the problem or we would have returned the unit.
No, I would not recommend this to a friendI do like the microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was dissatisfied with the process due to the fact that there were no "guts"...no plate, no support ring, no carousel drive coupler, and no manual with the microwave. For me to purchase just the plate alone was $92. Unfortunately, I thought that Best Buy would stand by their product and make good on the missing items so my husband installed the microwave. That was not the case. When I called, the only thing the rep would do is have us return the microwave for another one. It took quite a lot of time to install it and I couldn't believe that was the only option. I will not recommend purchasing this way from Best Buy to anyone. Marty Hammer
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Service and installation were great.
I would recommend this to a friend