Customer Ratings & Reviews
- Model:
- JVM3160DFCC
- SKU:
- 2876946
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls as easy to use, offering good performance, and being reasonably priced. Many appreciate its perfect size, quiet operation, and clean appearance, while some have expressed concerns regarding scratches on the door, readability of the control panel, and visibility of the display.
This summary was generated by AI based on customer reviews.
Basic functional microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the stainless steel version. Primary complaint is the key pad is hard to see (gray on black) so need to memorize the buttons!
I would recommend this to a friend- Cons mentioned:Keypad
Good brand, bad unit.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit malfunctioned at keypad and buzzer does not work anymore. I have to unplug it to temporarily get the keypad to work. This may last one to two uses then it doesn't take any input anymore. 8 months old and total failure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are so sorry that you over-the-range microwave's keypad stops working frequently and that the buzzer no longer signal after only eight months of use. This is not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your microwave. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working with you to resolve this issue. Take care, Kelsey@GEA
micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro is difficult to use for defrost. no clear indication of what micro is doing.
I would recommend this to a friend- Cons mentioned:Keypad
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item. The materials made for this microwave doesn't protect the keypad from heat. After having the unit mounted, I ised my stove and immediately noticed an area on the keypad bubble. It's not like I can remove it from the counter and take it back to the store, it's mounted so now I'm stuck with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Angie - We regret to hear you're having this issue. This is certainly not something we would expect to occur. I recommend taking advantage of your warranty by having a GE Appliance technician properly diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737 or schedule on-line at http://www.geappliances.com/ge/service-and-support/service.htm . -TREY@GEA
Defective
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problems immediately after installing this microwave. I often have to unplug it and plug it back in to get the buttons to work. This morning I was heating up food and after two times of putting the food back in, I realized it is not heating. It's not even two years old. Yes, I should have returned it when I first had problems, but I would have had to have someone come over and unmount it for me.
No, I would not recommend this to a friendOven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is the clock. The numbers are so close together, you can’t tell the time unless you are real close. And you can’t show all zero’s to stop it.
No, I would not recommend this to a friendThird microwave wish us luck
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These seem to only last a few years. I hope this one has been updated and lasts longer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwaves experience. Although we don’t anticipate that you'll have any issues with your new model, please reach out to us on social media if any questions or concerns come up. Thanks for your feedback. Olga@GEA
3 minutes to heat up a slice of pizza
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're better off going with another microwave. It takes up to 3 minutes just to heat up a slice of pizza. I've had to microwave leftovers up to 15 minutes at time. Very weak microwave and yes, the power level is all the way up! Also no lights on the buttons which would have been a nice feature.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this microwave that did not meet your expectations. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Ventilation not effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ventilation system is not as effective as I would like. Probably about 30% is how much it is able to extract
No, I would not recommend this to a friendGE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes lot of noise while on. Not quiet like previous model. Sorry I purchased this model.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your thoughts on your microwave. While this model offers reliable performance, we understand that noise levels can vary and will take your feedback into consideration for future designs. Lauren@GEAppliances
Ok Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what every microwave oven does, but when it comes to vent the steam from the kitchen is very weak.
I would recommend this to a friendWish more like old one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the light inside was brighter, and that the buttons were arranged differently on the front. Still good microwave for the money
I would recommend this to a friendI DO NOT Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed. I bought two of these for my rental property and in less than two years, the over stove light stopped working in both units. The microwave works fine, but the light that provides a safer night-time cooking environment is now non-functional and it will cost me as much to have Best Buy fix it as it will cost to buy and install a brand new unit. I'm very annoyed and feel like I wasted too much money on these microwaves.
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for one year. One month after the warranty the Microwave kept tripping the breaker. Had to call a repair person. Spoke with other GE owners and they had similar issues. Plus it was a over the range mount so it not like you can just go and replace it easily. Next microwave will be placed on the kitchen counter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello HPUser, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Not built to last.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud. Stopped heating after 2 years. Display blinking was an issue at random after the 1st years. But now just after 2 years it wont heat. Now do we replace with same crappy quality to use same mounting or drill more holes into our tile and cabinets. ???
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit is not working properly and can understand your frustration. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Appliances
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty loud when running. Its nice but thats the feature that really stands out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are sorry your new microwave is loud when running. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
Almost perfect installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was fairly easy except for one of the retaining screws on top of the microwave. The bracket for the screw detached within the microwave leaving the screw without support.. Considering the appliance is over 50 lbs, the lack of full support is troubling but hopefully the other screws will provide enough support for the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're pleased to know installation was mostly easy, but we're sorry the bracket for the screw detached within the microwave. We understand how aggravating this would be for you, so we apologize for any headaches caused as well. To check on this, we suggest you give our parts team a call at 1-800-626-2002. They should be able to help you figure out if this will require extra attention. We appreciate your willingness to work with us and we're wishing you the best. Thank you for choosing GE Appliances. - Guy@GEA
- Pros mentioned:Size
Nice over the range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect to replace your vent hood. No need for a short cabinet. This microwave fits perfect.
I would recommend this to a friend Good performance only lasted 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October of 2018 and the 1-year warranty just expired. It just stopped working last weekend when turned on( just kept tripping the breaker). I tested the thermal fuses and door switches but couldn't find anything wrong. Get the warranty if you buy this. Putting mine out for the trash. The GE microwave we had in our house prior last 16 years.
No, I would not recommend this to a friendSecond one and same problem. Not a good brand anym
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I've had. Same problem. Panel digits flashing. First one replaced, had plan. Thought second one wouldn't be faulty...but same having problem. Not a good brand
No, I would not recommend this to a friend