Customer Ratings & Reviews

Hello codeblue808 - thank you for providing a review of your microwave. We are sorry to hear of the difficulty you have experienced with regard to the unit tripping the breaker. This is not what we would expect to hear. We recommend to continue to work with our GE Factory Service Team at 1-800-432-2737 to complete the repair. We realize this is inconvenient and we appreciate you working with us. Thank you for providing your feedback. NANCYatGEA

Hello, thank you for your review. We are sincerely sorry that your new microwave is making a loud noise during the end of use. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

Hello and thank you for taking the time to provide feedback on your microwave. It is disappointing and unexpected to hear about the fuse in your microwave and we know this must be aggravating. Please know that it is our top priority to offer the best possible appliances along with top notch service. To have a technician diagnose the issue, call 1-800-432-2737 for scheduling service. Thanks so much. - John@GEAppliances

Hi there - Thanks so much for the review. We're sorry to hear that your microwave isn't working properly and that the parts needed are delayed. We apologize for any inconvenience and we would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, please include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@GEA

Hello – Thank you for connecting with us! We’re so sorry to hear that your microwave stopped working! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Thank you for being the best part of GE Appliances; we look forward to hearing from you. Wishing you well – Matthew@GEA

Hello Valued Consumer - thank you for providing a review of your new over-the-range microwave. This is a nice model with 1,000 watts. It should not be slow to heat your food. The turntable is 13.5" round. Most of our over-the-range microwaves are this size. We recommend trying the microwave performance test: 1) Place a glass bowl (preferably a 2qt. Pyrex measuring bowl) with 1qt. of water in the center of the microwave cavity. The water must be 59-75 degrees Fahrenheit (15-24 degrees Celsius); 2) Heat the water for exactly 2 minutes 30 seconds on High (this is the default setting); 3) A temperature rise in the range of 28-40 degrees Fahrenheit (15-22 degrees Celsius) indicates that the oven is cooking properly. If not, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances and for providing your feedback! NANCYatGE

Hello Thanks, thank you for your review. We hate to hear that you have not been pleased with the design and quality of your new microwave. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA