Customer Ratings & Reviews
- Model:
- JVM3160DFBB
- SKU:
- 1694257
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Replacement for one that broke
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for one that broke, They don’t seem to make them like they used to, over a five-year period I’ve had two of them break
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Rckymntmom, thank you for your review. We are sincerely sorry your original microwave stopped operating and required a replacement so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Not built to last.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud. Stopped heating after 2 years. Display blinking was an issue at random after the 1st years. But now just after 2 years it wont heat. Now do we replace with same crappy quality to use same mounting or drill more holes into our tile and cabinets. ???
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit is not working properly and can understand your frustration. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Appliances
- Cons mentioned:Door
This microwave seemed junky.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doors did not close smoothly and you needed to hit the buttons just right to get them to work. They seemed to move around and unstable.
No, I would not recommend this to a friendBrand response from GE_Answers
Posted .Hello Doodlebug - this is Nancy at GE. We are sorry to hear that your new microwave door does not close smoothly and that the control panel does not seem to be working correctly. It is considered normal to have a small amount of play to the microwave door up or down of approximately 1/8". This is more often observed on the over-the-range models. If there is a problem with the keypad, we recommend contacting GE Factory Service at 1-800-432-2737. Thanks for providing your feedback!
The old one broke in 4 years
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought this because my 4 year old one broke and didn't want to install another bracket. I think it will break in 4 years.
No, I would not recommend this to a friendCustomer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse customer service, i brought this open box excellent condition meaning a necessary parts it didnt have the anchor screw to bolt though cabinet to front of microwave was on phone for 2 days arguing with c.s. & support no help worse people to talk to. I will never buy anything from best buy again hope you ho bankruptcy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend you reach back out to Best Buy by calling 800-433-5887.
Great microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very affordable, great replacement for what I need.
I would recommend this to a friendNot thrilled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks good but doesn't heat that well. Have to add extra time to recommended food minutes to complete cooking things.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
The perfect microwave for us.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is easy to operate, super simple. No thinking required. And it does the job.
I would recommend this to a friend Great microwave at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older model and I love this one! Great
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello Birdie - this is Nancy at GE. We appreciate your feedback regarding your new GE microwave. We so glad to hear that you love it. Thanks for choosing GE!
Extremely Loud!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works however, the exhaust fan comes on EVERY time you run the microwave. Extremely LOUD and annoying.
No, I would not recommend this to a friendCheck for Health Hazard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radiation leak concern. Need Testing with a Device
No, I would not recommend this to a friendNewer is not better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave to replace the one that stopped working in my home because it was noted to be the same model number. Well that wasn't the case ... ok not that big a deal. However, this device has a lot of issues. 1. Closing the door is tough to do and its extremely loud. SLAM! Within a few weeks, the notification beeps started fluttering working/not working. Sometimes there's no beeping at all ... touching numbers, actions and at time completion. Yes it cooks food just fine ... but the fine points of personal interaction are no where near the original unit that we had to replace. I should have bought something else.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for submitting your feedback. While we’re glad your microwave is cooking food well, we do regret there was confusion over it not being the same model number, as well as trouble with the door and notification sounds. We know those issues may have caused concern, and we regret any inconvenience you’ve experienced. We do expect that the microwave door may be harder to close and louder than a previous model; this is often due to a firmer spring in the door latch and is generally normal. We will certainly report your overall experience to our Design team for future consideration; we always want to know what our consumers think of our models, and your insights are appreciated. Regarding the notification beeps, you may want to try completely disconnecting the microwave from power for a couple minutes before reconnecting; this resets the electrical components and can often help. If you are unable to solve that issue and think service may be necessary, that department is available at 1-800-432-2737; a technician would be glad to examine the microwave. We truly appreciate you as a loyal GE consumer, and we’ll work to earn back your trust in our brand as we move forward. If you have any other concerns or questions, we are happy to offer assistance any time. -Sarah@GEA
- Pros mentioned:Ease of use
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Instructions easy to read. Color black matched great!
I would recommend this to a friend Adequate at best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want an inexpensive microwave that works this will get the job done. Design flaws in the clock make it nearly unreadable At 5 ft and shows every finger print
No, I would not recommend this to a friendInconvenience as it’s best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our microwave broke the same day that we have family coming over from out of town.Went to the Best Buy in our city but they didn’t have it in stock so we have to pick it up 40 miles away. Took us 2 hrs drive round trip. We have to hire someone to install it because if Best Buy will have it delivered and installed we have to wait the following week for the item to arrive and we are hosting that weekend so we didn’t have a choice. As soon as we got home and installer has arrived, we took the unit out of the box and the item has been severely dented in the side. Installer took over 4 hours installing it because he has a hard time fitting the dented unit. We were so ready to return it and installer was giving up already but we can’t have people over the weekend with no working microwave. We ended up paying the installer almost the same price as this disappointing unit for the inconvenience and we’re stuck with a microwave that we’re hoping is not going to break anytime soon from the damage of the dent. Waste of time and money!
No, I would not recommend this to a friendOkay microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a decent product. While heating, items in the center of the microwave cook faster and often burn. So we have adapted.
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is working well units first few weeks. But it’s replacing another one that broke three times in three years. I don’t like the display, and I know that sounds ridiculous but it’s too bright. Because it’s so bright it causes the display to be a little fuzzy especially at night. So I guess we’ll try again. I got this with the intent that I would keep the old one for the parts that still work. But I’m finding it’s not the same... Yeah...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwave experience. We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
- Cons mentioned:Control panel
Control panel hard to see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine but the control panel buttons are very hard to see. They need to be brighter or back lit
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Reed - Thanks for posting a review on your microwave. We appreciate your suggestions for improvement with the control panel and apologize for any inconvenience. We'll be sure to share your comments with our product design team for future improvement. Thanks again for the feedback. -Mikayla@GEA
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it make a bumping sound when on ????????????????????
No, I would not recommend this to a friendMicrowave oven
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but at times it doesn’t seem to heat evenly
I would recommend this to a friend