Customer Ratings & Reviews
- Model:
- JVM3160DFBB
- SKU:
- 1694257
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Good but doesn’t last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave was loud & noisy. It worked good though while it lasted. Bought in Oct. 22 & it quit working January 24. If you buy this get the extended warranty for sure.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Like the black look but need to wipe down the outside often as you can see fingerprints easily.
I would recommend this to a friendI do like the microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was dissatisfied with the process due to the fact that there were no "guts"...no plate, no support ring, no carousel drive coupler, and no manual with the microwave. For me to purchase just the plate alone was $92. Unfortunately, I thought that Best Buy would stand by their product and make good on the missing items so my husband installed the microwave. That was not the case. When I called, the only thing the rep would do is have us return the microwave for another one. It took quite a lot of time to install it and I couldn't believe that was the only option. I will not recommend purchasing this way from Best Buy to anyone. Marty Hammer
No, I would not recommend this to a friendI DO NOT Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed. I bought two of these for my rental property and in less than two years, the over stove light stopped working in both units. The microwave works fine, but the light that provides a safer night-time cooking environment is now non-functional and it will cost me as much to have Best Buy fix it as it will cost to buy and install a brand new unit. I'm very annoyed and feel like I wasted too much money on these microwaves.
No, I would not recommend this to a friendBasic functional microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the stainless steel version. Primary complaint is the key pad is hard to see (gray on black) so need to memorize the buttons!
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty loud when running. Its nice but thats the feature that really stands out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are sorry your new microwave is loud when running. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
- Cons mentioned:Keypad
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item. The materials made for this microwave doesn't protect the keypad from heat. After having the unit mounted, I ised my stove and immediately noticed an area on the keypad bubble. It's not like I can remove it from the counter and take it back to the store, it's mounted so now I'm stuck with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Angie - We regret to hear you're having this issue. This is certainly not something we would expect to occur. I recommend taking advantage of your warranty by having a GE Appliance technician properly diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737 or schedule on-line at http://www.geappliances.com/ge/service-and-support/service.htm . -TREY@GEA
Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is the clock. The numbers are so close together, you can’t tell the time unless you are real close. And you can’t show all zero’s to stop it.
No, I would not recommend this to a friendOk Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what every microwave oven does, but when it comes to vent the steam from the kitchen is very weak.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Thought the new GE would be much better.
No, I would not recommend this to a friendAlmost perfect installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was fairly easy except for one of the retaining screws on top of the microwave. The bracket for the screw detached within the microwave leaving the screw without support.. Considering the appliance is over 50 lbs, the lack of full support is troubling but hopefully the other screws will provide enough support for the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're pleased to know installation was mostly easy, but we're sorry the bracket for the screw detached within the microwave. We understand how aggravating this would be for you, so we apologize for any headaches caused as well. To check on this, we suggest you give our parts team a call at 1-800-626-2002. They should be able to help you figure out if this will require extra attention. We appreciate your willingness to work with us and we're wishing you the best. Thank you for choosing GE Appliances. - Guy@GEA
Ventilation not effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ventilation system is not as effective as I would like. Probably about 30% is how much it is able to extract
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for one year. One month after the warranty the Microwave kept tripping the breaker. Had to call a repair person. Spoke with other GE owners and they had similar issues. Plus it was a over the range mount so it not like you can just go and replace it easily. Next microwave will be placed on the kitchen counter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello HPUser, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Wish more like old one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the light inside was brighter, and that the buttons were arranged differently on the front. Still good microwave for the money
I would recommend this to a friendGood performance only lasted 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October of 2018 and the 1-year warranty just expired. It just stopped working last weekend when turned on( just kept tripping the breaker). I tested the thermal fuses and door switches but couldn't find anything wrong. Get the warranty if you buy this. Putting mine out for the trash. The GE microwave we had in our house prior last 16 years.
No, I would not recommend this to a friend- Pros mentioned:Size
Nice over the range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect to replace your vent hood. No need for a short cabinet. This microwave fits perfect.
I would recommend this to a friend Don't Try to Fix If It Is Not Broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could have rated this Microwave oven a 5 if GE had left the express cook (1-6) buttton's program in place as it was with the old model. With This new model the (1-6) express cook buttons can only be used for a particular time, instead of vegies, pasta, soups, etc.
No, I would not recommend this to a friendgood microwave with one small problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far microwave has worked fine, although it's only been a week since it was installed, with one small issue--one of the filters underneath keeps falling out. I've managed to put it back, but apparently not securely so not sure how to make stay in place longer.
I would recommend this to a friendDo Better GE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased: December 2021 Installed: January 2022 Surface Lightbulb-(R) side burned out: January 2023 Handle broke off: April 2024
No, I would not recommend this to a friendMicrowave purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're online purchase ordering system is kind of a pain But other than that It went very very smoothly
I would recommend this to a friendBrand response from GE Answers
Posted .Hello JandJ - Thanks so much for choosing GE Appliances! We apologize for the issue online and urge you to contact your local Best Buy if you are still experiencing issues. Otherwise, let us know if you have any questions about the new microwave. We know you'll enjoy it! - John@GEAppliances