Customer Ratings & Reviews
- Model:
- JVM3160DFBB
- SKU:
- 1694257
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Thought the new GE would be much better.
No, I would not recommend this to a friendFailure on the way
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great. Two years into ownership, flickering time/time cook etc. started to flicker. Brought in independent repair service. For $89.00 diagnosis said $150 for new mother board plus one other part. That makes it cost of unit to repair, ultimately. We won't buy GEW evewr again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and ask you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Microwave purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're online purchase ordering system is kind of a pain But other than that It went very very smoothly
I would recommend this to a friendBrand response from GE Answers
Posted .Hello JandJ - Thanks so much for choosing GE Appliances! We apologize for the issue online and urge you to contact your local Best Buy if you are still experiencing issues. Otherwise, let us know if you have any questions about the new microwave. We know you'll enjoy it! - John@GEAppliances
Nice economical microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was sort of tricky along with the direction of the vent but with a little patience we figured it out.
I would recommend this to a friendNo More
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a GE over the range microwave that had the door handle falling off. 1 year and 2 months after installation the handle is now falling off the new GE. 2 months past the warranty expiration of course. Lesson learned no more GE appliances in my home. It functioned very well while it had an intact door assembly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear this happened. This is not the ownership experience we want for you and your family. We apologize for your inconvenience and can understand your frustration. We care about you and appreciate your business and would like to look into this for you. When you have a moment, please reach out to us via a private message on social media. Please include your model and serial number, address, email address and phone number. Thank you! Joyce@GEA
Good but doesn’t last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave was loud & noisy. It worked good though while it lasted. Bought in Oct. 22 & it quit working January 24. If you buy this get the extended warranty for sure.
No, I would not recommend this to a friendDon't Try to Fix If It Is Not Broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could have rated this Microwave oven a 5 if GE had left the express cook (1-6) buttton's program in place as it was with the old model. With This new model the (1-6) express cook buttons can only be used for a particular time, instead of vegies, pasta, soups, etc.
No, I would not recommend this to a friendge micro wave.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good micro wave. but cheaply made. a lot of plastic. prefer whirlpool better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, we're sorry to hear your disappointment. We appreciate your comments on the design of this microwave and we'll pass them along to our team to make improvements. Thanks for leaving a review. -Sylvia@GEA
Very difficult to install.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their tool that was supposed to be for locating th e top hole was very difficult to use. Also not very powerful in use.
No, I would not recommend this to a friendMicrowave stopped working after a year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I juat read the many reviews about this microwave. Also stipped working after a year mark. Not heating food. I bet service is more expensive than buying a new one. Very disappointed in this product. Buyers be ware!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
good microwave with one small problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far microwave has worked fine, although it's only been a week since it was installed, with one small issue--one of the filters underneath keeps falling out. I've managed to put it back, but apparently not securely so not sure how to make stay in place longer.
I would recommend this to a friend- Pros mentioned:Overall performance
Dr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product good the installation was very bad very bad
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're glad to know your microwave is working out well, but sorry that installation didn't go well. We want our appliances to be not only easy to use, but easy to install as well so we'll be sharing your comments with our design team for further consideration. We want to thank you for bringing this to our attention and let you know we're happy to welcome you into our GE Appliances family. - Guy@GEA
Replaced Old GE Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old GE Microwave that came with the house we purchased around 8 years ago. Hope this one lasts just as long. It's very similar.
No, I would not recommend this to a friendGo to PC Richard’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cancelled my delivery date twice no apology, worst customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your experience, we recommend calling the Best Buy team directly at 888-237-8289.
Display died after 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is still working, but the LCD display is flickering badly. I bought it in March 2023 and the display started acting up in May 2024. I was worried about the quality from the start because of the weakness the chassis. Once it was installed, there was visible sag and flex on the top of the unit.
No, I would not recommend this to a friendLooks good...some disappointments.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loosks good. Have a hard time reading controls when lighting is low. Need more contrast or provide lighted keypads.
I would recommend this to a friend- Pros mentioned:Price
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looks great and delivered as advertised. Makes the kitchen look nicer and came at a great price
I would recommend this to a friend Decent microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because the handle on my original broke and it was cheaper to buy the whole microwave than just the handle.
No, I would not recommend this to a friendI'll Tell You When I Finally Get It Installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot tell you how it works as yet, as I am still waiting to get it installed by your Geek Squad/In-Home Services. I'm sure the product will be fine, as I have owned this make & a similar model before. but I was not satisfied with your in-home installation service at all & continue to await my appointment, which is now put off indefinitely due to Corona Virus related issues.
I would recommend this to a friendGood purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price. is descent. The brand is widely respected. .
I would recommend this to a friend