Customer Ratings & Reviews
- Model:
- JVM3160DFBB
- SKU:
- 1694257
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Very dissatisfied customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave January of 2023 it is July of 2024 the microwave is on acting up and not working properly called BestBuy to check if it was still under warranty it is not only after a year wow what a waste of $415.00 I can believe this
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For guidance, we recommend checking out the Troubleshooting Tips section on page 18 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Pros mentioned:Overall performance
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with over the range microwave purchase.
I would recommend this to a friend Needs A Longer Electrical Chord!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the electrical chord was on the right side and too short to reach my outlet on the left side
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback on the cord placement and length, as it’s helpful for future design considerations. We’re sorry this model didn’t work for your setup and hope you find one that’s a perfect fit for your space. Lauren@GEAppliances
- Cons mentioned:Door quality
.awful micro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it. Waited for myonstaller. After all the work to install something wrong with door . Purchase exported now I cant return the piece lfjunk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We hate to hear of the trouble you've had with your microwave. This certainly isn't the experience we would want for you and we apologize for any inconvenience. It is always a pleasure to help and we would be glad to assist in any way we can. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
it does what we wanted it to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works OK but the fan sounds terrible. I called and hope to get this problem resolved
I would recommend this to a friendAwful warehouse products!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful!! Service in the appliance section was very good. However the microwave must have been in some kind of flood, and sold anyway. The box itself was dry, but inside the plastic wrapping was soaking wet ,and the bottom of the microwave was completely corroded. When we returned it, the person sitting minding the front door laughed, and I was not amused!!!!! I returned the microwave and promptly went to Lowes! This is the 2nd time I have had trouble with an appliance I purchased from you, and I will never do so again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are sorry to hear about your experience when you purchased your GE microwave. We do hope you will reach out to us should you have any questions regarding the operation or care of your GE appliances in the future. All our best! Vikki@GEA
Was hopeful, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made 2 cups hot water & 1 bag popcorn before it started screaming END, END! Haven't used it since. Had to unplug to turn it off
No, I would not recommend this to a friendOnly lasted 1.5 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year and a half before the LCD broke and repairs are as costly as a new microwave.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and price !!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend Good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good in the house that we are flipping.....
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance works great the finish of slate is terrible
No, I would not recommend this to a friendUse of Mucrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave has a loud sound at the start when in use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mine, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship and noise level of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
nice for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will do the job if you do just the basic microwave !!!!!
I would recommend this to a friendLoud, hard to clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is louder than the old one or replaced. The outside is hard to keep clean.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello funluvncrmnl - this is Nancy at GE. We are sorry to hear that your microwave is louder and harder to clean than your previous microwave. Normally, just wiping the microwave with a soapy wash cloth, and then rinsing and drying well is all that is necessary. The microwave may have a difference in the door noise due to a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension. I hope this helps! Thanks for providing your feedback!
Purchase different brand. Do your research.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. Purchased this based on the model in the store, and had it installed. Does not look the same, GE changed the model but use the same sku number. So beware of a purchase based on demo's in the store. The one that came, is cheaper looking and sound like a tin can. I cant give it more than two stars, since I was duped. Do better GE.
No, I would not recommend this to a friendNot happy with the service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I call the store my microwave don’t work well does not heat correctly and I call the store they say someone will call me back and I still waiting
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid microwave. Only minor complaint is the location of the surface light button is less intuitive than I’d like. Harder to find in the dark than it could be.
I would recommend this to a friendBad purchases
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 3 months of use and it breaks down, didn't get extended warranty from best buy so i will have to try GE limited warranty, if you buy this get the extended warranty
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly on the cheaper end, but functions as advertised.
No, I would not recommend this to a friendGE disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave isn't working promptly, and needs to be replaced very disappointed that now I need to have someone come back, and replace this one with another I've always good luck with GE but thinking about changing in the future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for reaching out to us! We're sorry to hear about the issues that you've had with your microwave. We're sure that this is frustrating for you. We're happy to hear that this model is being replaced with another so that you can properly use your microwave. If you have other questions or concerns, please feel free to send us an email or reach out to us via social media. We hope that this helps and that you're staying safe. -Michael@GEA