Customer Ratings & Reviews
- Model:
- JVM3160DFBB
- SKU:
- 1694257
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
I got to use it once before it broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working within the first few days. I have to wait a month for the new one to come and get swapped out. I expected more from GE.
No, I would not recommend this to a friendGood for small kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for kitchen who Cook's regular.. exhaust works great
I would recommend this to a friendIn a span of 1 year it broke down twice.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a span of 1 year it broke down twice. Cannot use it everytime I'm using my circuit breaker keep on tripping off. Same problem it happend in the beginning of this year and then this month (oct 2019).
No, I would not recommend this to a friendLess than 2 years and it stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years and it stopped working. The unit is getting power but not heating up.
No, I would not recommend this to a friendnever works properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nonstop problems ever since i bought this, the heating is on and off, and the person came to fix it but its still not working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're truly sorry to hear of your issues with your microwave. It is so frustrating when an appliance doesn't perform as it should, and we regret the inconvenience this has caused you. We'd like to help. Please reach out to us on social media so we can assist you further in this matter. This is not the consumer experience we want for you, and we look forward to working with you to find a resolution. Best regards. -Kacie@GEA
Very poor, would give zero stars if possible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 yr. in the unit stopped working. Had door switch replaced,unit worked for 8 months then died altogether. Not a big expense to replace but the time and effort involved with the install are substantial. Stay away from this one.
No, I would not recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave plate will not spin sometimes cause food not to cook.
No, I would not recommend this to a friendMicrowave blew fuse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the microwave 3 weeks when it blew an internal fuse
No, I would not recommend this to a friendGreat over stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly over my stove. It was a replacement for old microwave.
I would recommend this to a friendGE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks of no problems it died while making diner. We 4 potatoes to cook and it stopped. Never worked again. I replaced it with a whirlpoole.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we couldn't be more sorry to hear your microwave quit working after just 3 weeks. We would never expect this for our consumers so we can only imagine the let down this was for you, especially since you were preparing dinner at the time. With that said, we appreciate you bringing this to our attention so that we can look into making sure this doesn't happen again and we're wishing you the best. - Guy@GEA
Only lasted 1 year & 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good microwave while it lasted, which was only 1 yr 6 months. I sure thought GE was better then this, I had to purchase another one but you best believe it wont be a GE
No, I would not recommend this to a friendBig disappointment
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday it’s stoped working ((( 7 months after purchase … microwave for $300 insane … so disappointed… don’t waist your money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We’re so sorry your microwave has stopped working after only 7 months of use. We’d like to take a closer look into this as we know how inconvenient it is to be without your unit. Please reach us via social media, or website, or by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to resolving this for you. -Gina@GEA
Terrible installation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service for installation. Appointment canceled twice. Rescheduled again and they never showed up and not even a phone call.
No, I would not recommend this to a friendI will not recommend this particular model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes longer to heat. I will need to buy a different one that heats in less time.
No, I would not recommend this to a friendShowed up damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use it as it showed up. It was damaged when it was made but it was packaged and shipped anyway. The box was not damaged and nothing inside was damaged to it had to have been bent up when it was put in the box.
No, I would not recommend this to a friendpoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought it because it fit the built-in space. Door is tough to open and very noisy. Frequently trips circuit breaker.
No, I would not recommend this to a friendPoor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do the work very poorly and lazy. I’m not gonna buy there any
No, I would not recommend this to a friendless than 2 months and quit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had this for two months and it has already completely quit working. It is past the return date now. I would not recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out to us, though we truly hate to hear your microwave is not working after less than two months. We know that would be frustrating, and would recommend taking advantage of the limited manufacturer's warranty that lasts for the first year by contacting our service department at 1-800-432-2737. Information on your warranty is on page 20 of the manual. There are also troubleshooting steps in the manual as well, and you may want to check the circuit breaker and fuses to make sure enough power is reaching the unit. Disconnecting the unit from power for a couple minutes, then connecting again, also may help - this resets the electrical components. Your feedback will be sent to our Design team for review, and we appreciate your insights. We are happy to help with any other questions or concerns. -Sarah@GEA
Trash Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful microwave. Stopped working 1 day after Best Buy 15 day return policy. GE customer service is brutal.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Bestbuycustomer, thank you for your review. We are sincerely sorry your microwave is not operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was a disaster. It took 2 appointments. First was a no show no call second was 6 hours late.
I would recommend this to a friend