Customer Ratings & Reviews

Hello- We are so sorry to hear your microwave stopped working so soon after purchase. This is not the ownership experience we want for you and your family. If you haven't called yet, we recommend taking advantage of your warranty by calling GE Consumer Service at 1-800-432-2737. We apologize for your inconvenience and hope this is resolved for you soon. Joyce@GEA

Hi KXC4, thanks for your review. We're sorry to hear that your unit malfunctioned. We understand how frustrating that must be. If you still have your unit and are still having issues with the unit operating, take a look at the following information to see if it helps: - If the control panel lights up and you hear the beeping sound when you press the buttons, but the oven does not turn on when you touch start, check to be certain that the door is securely closed. If a dish touches the door when the door seems closed, it actually may not be firmly closed. Unless the door is closed to engage the safety interlocks, the microwave energy cannot come into the oven. If the microwave still does not work, you can try to unplug it for 30-minutes and try the above again. Otherwise, service may be required. If you have other questions or concerns, you're always free to send us an email or reach out to us via social media. Stay safe. -Michael@GEA

Hello, Thanks for the review! We appreciate you choosing GE Appliances. We're sorry to hear about the issues you're having with your model, and we know how frustrating this must be. We strongly suggest contacting the retailer and taking full advantage of your warranty. If there are any further questions let us know. Thank you for your time and have a great day! -Sylvia@GEA

Hi there, NaNa - We hate to hear of the trouble that you've had with both of your microwaves and are surprised this would happen twice. It's always a pleasure to help and we would be glad to assist in any way we can. Please feel free to message us on social media or at the "Contact Us" link on our website. In your message be sure to include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@GEA

Hi Binod, thanks for your review. We're sorry to hear that your microwave malfunctioned. We can certainly understand how this would be frustrating. You are free to take a look at an article on our website titled "MICROWAVE POWER IS OFF" to see if the tips inside help. If you're still having issues with your model, feel free to reach out to us on social media with your service confirmation number. We'd like to review that for you. Hope you're staying safe. -Michael@GEA

Hello John, we are sincerely sorry your microwave is not operating properly. This is certainly not something we would expect to hear! We would love to look into this further as this is not the ownership experience we strive for. In order for us to best assist you, please reach out to us at the "Contact Us" link on our website. -Chris@GEA

Hello TonTon - thank you for reviewing your new microwave. We're sorry to hear the vent malfunctioned. Please verify the exhaust is directed properly according to the way it is installed. Otherwise, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances! NANCYatGEA

Hello, thank you for your review. We are sincerely sorry your microwave stopped operating properly. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA

Hello and thank you for writing a review. We hate to hear that your microwave isn't working so soon in its lifespan. We can certainly understrand how this can be frustrating and apologize. Please contact us at 1-800-GE-CARES to utilize your warranty and get this problem addressed. Thanks. -Arnesha@GEA