Customer Ratings & Reviews

When our counter top microwave failed, we wanted to replace it with an under cabinet unit. This was among the more cost effective units and it has exceeded our expectations. In addition to being easy to install and configure, we were pleasantly surprised to find how quiet it is when operating. The two brightness settings on the lights were also very helpful.

I love the way the microwave operates, but I can’t believe the handle snapped off so soon. I’m not rough with it, and I wouldn’t even say it gets used everyday. I called for a replacement handle and they want $58! I’m not even sure if I’d be able to replace the handle without knowing how to completely disassemble the door. The screws are located INSIDE the door. To replace the whole door, it’s $148! I might as well spend $200 and buy another brand that isn’t a cheap piece of junk. There is also a crack in the plastic on the bottom of the door.Even though the model number is different, this is exactly what my microwave looks like, so I’m assuming this is the new version. My model # JVM3162RJ1SS

We bought this to replace our non-functioning Kenmore. The price was right in my opinion. However, installation was a little more difficult than we thought. I'm sure there will be some know-it-all that will read this and say, "how hard could it have been?" We had to take the metal plates installed with the old microwave and drill different holes for this different model. So far, it works well. However, it has only been in use for about two months.

From start to finish my online purchase went flawlessly, the pick went smoothly as well, when I brought it home I was afraid it wouldn't fit properly, well their measurements as specified was spot on, it fit like a glove and our microwave is incredible, for once I really think I got more bang for my bucks, thank you!

Sleek design and easy to use. A really strong purchase.

Easy to install. Easy to use. Great features! GREAT PRICE! Installed in 30 minutes max. Did not even remove the old bottom support tabs that were already mounted on the wall from the 15 year old model that this one replaced. Needed to trim the left tab with tin snips, however. BEST BUY has me hooked. Their delivery was great and they hauled away my old appliances no problem.

Nice looking and easy to install. Affordable price.

The microwave is really good and very easy to use and has many options that make it convenient. It’s neat and is a perfect fit in the existing space. Price was right and the install was perfect.

The Geek Squad quickly and efficiently installed the unit and removed the old one it was replacing. Excellent service. The microwave meets our expectations.

No problems with my new GE microwave. It has everything I need and the price was decent. Love all the features. I am still getting used to the keypad. But, I have no real complaints. So far, so good. Special thanks to the installation team!

We purchased this microwave to replace one that was barely 3 years old. Hopefully this one will last longer than that. Overall the design and function are great. We got it on sale so that was a plus too. It is fairly quiet and my handy husband installed with minimal effort. We did buy online pick up in store and it was great.

Love the ease of use of this microwave. The timer, the light, and exhaust fan is grreat!

Spacious and quiet. Easy to operate. Love the express buttons.

A fine microwave, no complaints, but gave it 4 stars instead of 5 because I had to drill new mounting holes, even though I was replacing an older GE microwave.

It is the perfect micrwave it is easy to use and clean cooks the way you like things and has your needs

Overall performance 5 stars gave rating 4 stars due to being loud. Functions are overall great and seems to be a great microwave for the price. Just seems louder then other microwaves i've used. Really its great other then being loud.

Great microwave. Easy to use, easy to install. Great purchase. When you install, make sure to change the fan direction in the back to match your config. I had to remove it and change it which wasn't too big a deal. A+ unit.

Does it's job. Good enough for daily use. The front door needs frequent cleaning as it attracts figure prints easily. The price is way more now than I purchased last year for the same unit. So not sure what is going on with best buy and GE. The surface light the unit comes with is yellow so had to purchase a day light white aftermarket bulb. After sale customer service is questionable so do you research before buying. There are better options available at current price point.

I love it! I never had a timer on the microwave before and it really comes in handy when cooking several things at once. I also love the one touch buttons for 1 minute and 30 seconds. It’s quite and nice looking. It’s way better than my last Samsung microwave.

In-store on 08/06/23, we ordered the GE 1.6 cu. ft. over-the-range stainless steel microwave. On 08/10/23, Best Buy installers came and installed the microwave, but, when we went in the kitchen to look at it (before they left), we saw that they had installed a white microwave! The installers communicated with Best Buy and verified that we ordered the stainless steel one. Since it was their error, they left the white one that they had installed, but we had to wait until 08/28/23 to get a stainless steel one installed. As for the microwave, the buttons on the white one were very hard to push. We thought it might be a fluke, but the buttons on the stainless steel one are also extremely difficult to push, even after 3 months of use. Also, the "Timer" button and the "Cook Time" button are right beside each other (the "Cook Time" button is right above the "Timer" button). That is extremely annoying, as we all routinely accidentally hit the "Timer" button when intending to hit the "Cook Time" button. Then, it is difficult to get it cleared and hit the right button. Also, if you heat something and the cycle completes but you don't remove the food, you can't add more time or start heating again unless you open the door (somehow the microwave "believes" the microwave is empty, even though the food you originally put in the microwave is still in it!). That is also rather annoying. The clear glass plate (that you put the food on to heat) is smaller than in our old microwave- even though the interior of the microwaves seems to be the same size. The bottom of the microwave isn't flat, but, instead, has some indentations on the bottom sides, which I find makes it difficult to clean (you can't easily just wipe out the bottom; crumbs or whatever get down in the indentations and it's harder to wipe those out, since the space is lower than the rest of the microwave). As for cooking/reheating food... it's a microwave. Nothing unusual/different about it. Overall, we like it fine, though I do really wish it didn't have the issues described above (buttons hard to push; indentations in the microwave 'floor' that gather crumbs, etc.)