Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Broke after less than two years:(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered 2/18/2023 and today, 10/28/2024, it no longer works. Unfortunately, I didn't get the warranty. I would not purchase this again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the Troubleshooting Tips section on page 26 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Didn't last a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received this as a Christmas gift last year. It has been tripping the breaker for a few days. Changed the breaker and still tripping it. It happened every time we opened the door. Tonight it gave a little electrical light show with smoke and that finished it off. We have used it less than a year.
No, I would not recommend this to a friendBest Buy Did Not Resolve Microwave Receive Dented
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was dented in one side when we received it. I called Best Buy immediately and they did absolutely nothing except direct me to call a number that no one answered.
No, I would not recommend this to a friendStopped working in 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave along with slide in stove 18 months ago & now it doesn't have any power at all. Mainpanel cricuit breaker tripped and after I turned it on there is no power to microwave . Ge customer service said 99$ for technican to come & check, plus parts and labor. What a ripoff.. No more buying of GE products. This the worst product I have ever bought.
No, I would not recommend this to a friendLasted just over a year. No longer heats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ver disapointed. Lasted just over a year and a couple weeks. Microwave had minimal use. Runs, but stopped heating. Need to purchase a new unit.
No, I would not recommend this to a friendNever again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 3 hours installing to plug it in and have the turn table not work. Called, and they told me that I could disconnect everything and ship it back.....
No, I would not recommend this to a friendPoor performance over 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has broken 4 times in the 5 years of ownership (generally door sensor issues). Going to go with a different model and manufacturer for the next one.
No, I would not recommend this to a friendLasted 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like so many others, ours, manufactured Jan 2016, started in July 2019 to trip the circuit breaker every single time it powers up to cook. Clock and timer work, just won’t cook without blowing the circuit. Other appliances plugged into that breaker work fine. Costs more to repair than its price. AVOID THIS MICROWAVE.
No, I would not recommend this to a friendDo NOT buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this microwave the first week in June of 2018. It stopped working the first week in September of 2019. GE would do nothing for us because the warranty is only for one year. A microwave should last for more than 15 months. We will never buy another GE.
No, I would not recommend this to a friendbad handle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this a bad review because I have owned it for about 18 month and the handle has deteriorated due to a poor design. The "stainless" looking handle is covered in a plastic wrap, basically a silver sticker. The color has worn off and the sticker has wrinkled. It looks terrible and they do NOT sell a replacement handle for this model.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are very sorry to hear about this poor experience. This is certainly not something we would expect to occur. We do in fact offer a replacement handle for this model, which can be ordered here: https://www.geapplianceparts.com/store/parts/spec/WB15X10278 . Any damage to a microwave door will require service. Federal law requires that any adjustment or repair of a microwave door also be followed up by a leak test to make sure of proper fit, operation, and alignment. This must be done by a qualified technician.
If you would like to schedule a service appointment contact GE Appliance Service at 1-800-432-2737 or online here: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Annoying auto fan on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very annoying auto fan on every time we use microwave. This was not existed on previous two GE over the counter top model. Thinking of replacing with another brand.
No, I would not recommend this to a friendFailed with fire smell less than 4 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Sept 2019, died - flashing on and off - the light inside, panel, everything - and smelled like electrical fire by Jan. 2023. Less than 4 years of usage for $200+
No, I would not recommend this to a friendHandle broke off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and 3 months, the handle has broken off from the door. I would not recommend this product. Very bad quality
No, I would not recommend this to a friendUnfavorable Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died in 4 years. I fixed it and now its dead again. Not worth fixing this time. Seems like everything you buy today is pre-junk.
No, I would not recommend this to a friendDoesn't last - they are junk after three years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model lasted three years and blew a fuse. I replaced the internal fuse for $12. Apparently, this is very common in this model. I replaced the fuse and it lasted 30 seconds and blew again. Any appliance should last more than three years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello BeingHonest - Thank you for taking the time to review your microwave. It is disappointing to hear about the trouble you have had keeping the microwave in working order. This is unexpected and frustrating but we are always happy to help. Please call 1-800-432-2737 so a GEA certified technician can diagnose and repair the issue. Hope to hear from you soon. - John@GEAppliances
Failure after 4 1/2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice, performs well, but it did not last long, failing after 4 1/2 years.
No, I would not recommend this to a friendMarely Used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 6 years with minimal use. I Purchased this for my rental property. My Tennant worked out of town during the week and barely used this product on the weekends.
No, I would not recommend this to a friendShort lived
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.White inside is a plus, but Very short lived, just past the 1yr warranty
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Id recommend another microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted three years and started shooting sparkes every time you tried to use it. Replaced with an LG we will see how it holds up
No, I would not recommend this to a friendStopped working after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Began to short out and trip the breaker after 2.5 years. Completely dead now after 3 years. Outside of the warranty period and GE won't budge. Last microwave lasted over 25 years. I expected better quality at this price point.
No, I would not recommend this to a friend