Customer Ratings & Reviews
- Model:
- JNM3163RJSS
- SKU:
- 4916913
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Failure on the way
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great. Two years into ownership, flickering time/time cook etc. started to flicker. Brought in independent repair service. For $89.00 diagnosis said $150 for new mother board plus one other part. That makes it cost of unit to repair, ultimately. We won't buy GEW evewr again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and ask you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Display died after 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is still working, but the LCD display is flickering badly. I bought it in March 2023 and the display started acting up in May 2024. I was worried about the quality from the start because of the weakness the chassis. Once it was installed, there was visible sag and flex on the top of the unit.
No, I would not recommend this to a friendIt's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave scratches easy and is an it loud. Next time I would invest in better quality.
No, I would not recommend this to a friendDoor noticeably misaligned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so happy to replace broken 12 year old Maytag microwave this model but when I opened a brand new box I noticed that the door is badly misaligned, I'm not sure if this is the case for all of them but definitely returning this one.
No, I would not recommend this to a frienddied after one year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this December 27, 2022. Stored it and installed June 2024. Last week the screen started flickering and now the microwave does not work. Barely used it for one year and it has quit on us.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your experience. We recommend disconnecting power to the microwave for several minutes to reset the electronics and double checking that a breaker or fuse wasn’t blown. If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Not built to last.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud. Stopped heating after 2 years. Display blinking was an issue at random after the 1st years. But now just after 2 years it wont heat. Now do we replace with same crappy quality to use same mounting or drill more holes into our tile and cabinets. ???
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit is not working properly and can understand your frustration. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Appliances
Microwave Not Installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers put one bracket on the wall. It is crooked. It measured 14.5 inches on one side and 15 on the other. They said the microwave did not fit, which is a lie because later we lifted it up there and it fits. They left it in the floor and I still need it installed. They left screws and metal pieces lying everywhere mixed with those of other appliances which they tried to install and didn't.
I would recommend this to a friendI love my microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ecccellent product and the installers were great. They were fast and cleaned up spotlessly.
I would recommend this to a friend- Cons mentioned:Display
Dead in 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived as advertised. Installed and worked for 5 days. Display went dark. Arranged for GE repair to come to fix it. 20 days later was the first appointment. Wire had come loose inside the unit. Works now
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello JDDS, thank you for your review. We're sincerely sorry your microwave required service so soon into its lifespan. We are, however, glad to hear that it was able to be repaired and is working properly now. Thank you for choosing GE Appliances. -Chris@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a weird aouns when I touch the buttons. Also takes longer to heat and cook
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The very first week i brought the microwave GE had to sent a technician over to fix it and 24 months after it broke down again, I had to replace it used to believed in GE I don't thing I can say the same so disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for offering us your feedback. Please know that we welcome it and take it very seriously. Your comments will definitely be taken into further consideration! If you ever need anything in the future, please feel free to reach back out. Thanks! -HannahGEA
Good basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All over the range microwaves are only good for a couple years. This will be my last, hope to see 2 years.
I would recommend this to a friendGood basic unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one delivered was damaged second unit seems to be working ok. Best Buy install personal not very good, had very bad experience.
I would recommend this to a friendVery very dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could send this back, I would, I knew it was to good to be true on the sale price, my husband had a stroke (memory) so I tried to get one basically the same my old GE was so much better they took out major things that I had , to top it off it’s very very noisy and the turn table makes noise.
No, I would not recommend this to a friendDisapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor coordination between, sales, third party installation, and customer service communication
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
Under powered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit does not generate enough power and therefore cooking times need to be adjusted.
No, I would not recommend this to a friendPractical
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No illumination of icons on screen. Hard to read and must memorize positions
No, I would not recommend this to a friendBuzzing noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After starting buzzing sound almost like a vibration. Does quit after initial start.
No, I would not recommend this to a friendOverall good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the vent unit - when installed below cabinet it runs up the cabinet for venting.
No, I would not recommend this to a friendNoisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is too noisy. You need to push hard the buttons.
I would recommend this to a friend