Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- |
- SKU:
- 4916905
Customer reviews
Rating 4.4 out of 5 stars with 8425 reviews
(8,425 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, overall performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many appreciate its perfect size, quiet operation, and attractive appearance in the kitchen. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel and display. Additionally, some find the unlit keypad to be an inconvenience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased basic smaller microwave to replace older one in condo just purchased. Provides all the needed features, turntable, etc. great service in the store and from delivery person,
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 5 out of 5 stars
Good Basic 1000 Watt Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one replaced an older similar model that lasted over 11 years that got a lot of use. I really like the newer model with the updated white LED display, and clean updated look.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 5 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, I would buy this product again from Best Buy as well as other products. Love the customer service,
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 5 out of 5 stars
Excellent microwave!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave! This is the replacement model for our original one which lasted 18 years! Highly recommend!
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 5 out of 5 stars
Much larger inside!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has all of the standard features, but the pleasant surprise is the much bigger interior. A larger platter fits easily on the glass plate and rotates without hitting the sides.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Ge microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave heats up food a lot quicker than our old one.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Good quality Micro-wave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a blown out one (only 4 years old) due to a storm. Installation was seamless and we feel that this one heats faster!
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product. Good morning Good evening Good night
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave in black color work great i love it
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black
I would recommend this to a friendRated 3 out of 5 stars
We Shall See
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this as a replacement to our previous GE. This seemed to be the new version of what we just had. So far it has been ok, but there have been a couple of hiccups like it not starting when we press everything needed. It just seems to be stuck until we cancel it out, open the door, close it again, & begin again. It heats everything just fine, but this issue has me a little concerned. We shall see...
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Performance
Rated 3 out of 5 stars
Nice microwave, difficult installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement microwave very nice-like my old one. Installation a pain. Hire someone to do it for you.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friend Rated 5 out of 5 stars
install
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and installation was fast. The unit heats items very quickly (more so than our last unit).
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. Thanks for reviewing your microwave. We're glad to hear that it works great and that installation was fast! Although we don't anticipate that you will have any issues, we are here to help if any questions come up. Thanks again and all the best!- Kianna@GEA
Rated 5 out of 5 stars
Microwave is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the touch pad and controls. great look. Geek squad is top notch. looking forward to working with them again.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to share your feedback. We are so glad you love working with Geek Squad. They are great! This microwave has great features and we are glad you are happy! Thank you! Joyce@GEA
Rated 4 out of 5 stars
Nice Size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Features, quiet operation. Capacity is more than adequate
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 5 out of 5 stars
the best microwave at that price level
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the team has met my expectations, I was looking for a team of the average price range that will solve the problems that one of the kitchen top caused
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Nice upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave. Works as expected. This is my 2nd one of this model. I bought both for an upgrade to home expecting to sell.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Great for the first year or so
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great microwave. Easy to install above the range, under the counter. Used to be very quiet, but after 18 months. it's pretty loud and sounds like the motor for the turning try is slipping or having an issue. :( Looks like will need to replace it again.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black
I would recommend this to a friendRated 3 out of 5 stars
Not good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good quality overall, the numbers needs to press to hard
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback about the keypad, that we'll be sure to share with our product design. Thanks for being part of the GE Appliances family.
Rated 2 out of 5 stars
Product quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microwave does not last too long, 2 years if lucky just beyond the 1 year's warranty
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you still have your microwave unit, please DM/PM us on any of our social media pages and reference this review so we can look into this further for you. Dianna@GE Appliances
Rated 1 out of 5 stars
Have them open the box to see what you are buying.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible microwave. The display model we looked at in the store is different from the one they gave us. We went through ten different microwaves looking for DUAL FLOODLIGHTS over the range and found a display unit with this feature. We told the salesman, "This is the one we want, right here." He went back to the stockroom and got one in a box and we got it home, got it installed, plugged it in and turned on the range lights only to find there is ONLY ONE FLOOD LIGHT. The ONE FLOOD LIGHT is dimmer than the nightlight I have in the bathroom. You cannot just change the bulb because it is a special "bi-pin halogen lamp" which mounts sideways in the socket so there is NOTHING to replace it. We called the Best Buy store and they explained the one we got in the box is the CURRENT MODEL of the store display. The Store Display is no longer available and they one they gave us is its "replacement". I am so unhappy. Couple more things. The keypad is black with NO BACKLIGHTING meaning you cannot see the numbers on the keypad without a flashlight in our kitchen during evening or morning hours. The steel used for the case is so flimsy (compared to our old unit) when we mounted it and screwed down the two holes in the front (A and B on the diagram) the center of the microwave sheet metal droops leaving a small gap between the stove and the cabinet it is mounted to. The "fan" is SUPER NOISY so you can hardly hear yourself think while using the microwave. To have a coffee in the middle of the night one must get a flashlight to look at the keypad and then worry about waking the house up because of the noise from the fan. SO unhappy. Wish we could take it back but we threw out the box and packing materials and it was so much trouble we just threw up our hands. Will NEVER buy another one from GE or Best Buy.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the design of your microwave's cooktop lights and control panel. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA






