Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Check for Health Hazard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radiation leak concern. Need Testing with a Device
No, I would not recommend this to a friendNewer is not better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave to replace the one that stopped working in my home because it was noted to be the same model number. Well that wasn't the case ... ok not that big a deal. However, this device has a lot of issues. 1. Closing the door is tough to do and its extremely loud. SLAM! Within a few weeks, the notification beeps started fluttering working/not working. Sometimes there's no beeping at all ... touching numbers, actions and at time completion. Yes it cooks food just fine ... but the fine points of personal interaction are no where near the original unit that we had to replace. I should have bought something else.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for submitting your feedback. While we’re glad your microwave is cooking food well, we do regret there was confusion over it not being the same model number, as well as trouble with the door and notification sounds. We know those issues may have caused concern, and we regret any inconvenience you’ve experienced. We do expect that the microwave door may be harder to close and louder than a previous model; this is often due to a firmer spring in the door latch and is generally normal. We will certainly report your overall experience to our Design team for future consideration; we always want to know what our consumers think of our models, and your insights are appreciated. Regarding the notification beeps, you may want to try completely disconnecting the microwave from power for a couple minutes before reconnecting; this resets the electrical components and can often help. If you are unable to solve that issue and think service may be necessary, that department is available at 1-800-432-2737; a technician would be glad to examine the microwave. We truly appreciate you as a loyal GE consumer, and we’ll work to earn back your trust in our brand as we move forward. If you have any other concerns or questions, we are happy to offer assistance any time. -Sarah@GEA
- Pros mentioned:Ease of use
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Instructions easy to read. Color black matched great!
I would recommend this to a friend Adequate at best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want an inexpensive microwave that works this will get the job done. Design flaws in the clock make it nearly unreadable At 5 ft and shows every finger print
No, I would not recommend this to a friendInconvenience as it’s best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our microwave broke the same day that we have family coming over from out of town.Went to the Best Buy in our city but they didn’t have it in stock so we have to pick it up 40 miles away. Took us 2 hrs drive round trip. We have to hire someone to install it because if Best Buy will have it delivered and installed we have to wait the following week for the item to arrive and we are hosting that weekend so we didn’t have a choice. As soon as we got home and installer has arrived, we took the unit out of the box and the item has been severely dented in the side. Installer took over 4 hours installing it because he has a hard time fitting the dented unit. We were so ready to return it and installer was giving up already but we can’t have people over the weekend with no working microwave. We ended up paying the installer almost the same price as this disappointing unit for the inconvenience and we’re stuck with a microwave that we’re hoping is not going to break anytime soon from the damage of the dent. Waste of time and money!
No, I would not recommend this to a friendOkay microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a decent product. While heating, items in the center of the microwave cook faster and often burn. So we have adapted.
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is working well units first few weeks. But it’s replacing another one that broke three times in three years. I don’t like the display, and I know that sounds ridiculous but it’s too bright. Because it’s so bright it causes the display to be a little fuzzy especially at night. So I guess we’ll try again. I got this with the intent that I would keep the old one for the parts that still work. But I’m finding it’s not the same... Yeah...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwave experience. We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
- Cons mentioned:Control panel
Control panel hard to see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine but the control panel buttons are very hard to see. They need to be brighter or back lit
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Reed - Thanks for posting a review on your microwave. We appreciate your suggestions for improvement with the control panel and apologize for any inconvenience. We'll be sure to share your comments with our product design team for future improvement. Thanks again for the feedback. -Mikayla@GEA
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it make a bumping sound when on ????????????????????
No, I would not recommend this to a friendMicrowave oven
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but at times it doesn’t seem to heat evenly
I would recommend this to a friendGE Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controls are much easier to see & use, Door window allows clear vision of inside. Hope it lasts longer then my last higher rated one.
I would recommend this to a friendGE Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! Very stylish design, looks great in my updated kitchen
I would recommend this to a friendGE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes lot of noise while on. Not quiet like previous model. Sorry I purchased this model.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your thoughts on your microwave. While this model offers reliable performance, we understand that noise levels can vary and will take your feedback into consideration for future designs. Lauren@GEAppliances
missing impt feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when we shopped at the store -- none of the microwaves were plugged in AND none were in stock so we had to order and come back to pick it up. It was a couple weeks before we could get it installed. Then we found out that the "push" buttons on the pad do not light up. Even with the kitchen light on it is difficult to read. On line we found numerous complaints about the same problem. VERY disappointed.
No, I would not recommend this to a friendOver the range microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a no-frills microwave. Handle is thin and lightweight and cooking options are less than other. But so far works well and have not had any problems.
I would recommend this to a friendGet the extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you get the warranty. Mine conked out right before 3 years. Luckily I got the 3 year warranty and Best Buy replaced it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thanks for sharing your feedback. We hate to hear that your microwave went out after a few years. This isn't something we would expect and apologize for any inconvenience this may have caused. Although we don't anticipate that you'll have any issues with the replacement, let us know if any questions or concerns come up. All the best! -Mikayla@GEA
- Pros mentioned:Performance
Good microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It preforms as advertised, just have to remember the reheat sequence.
I would recommend this to a friend GE Microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything except the overhead light pn the stove. It should have more than one lightbulb.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the qualities of this microwave that did not meet your expectations. Please know that we will be sharing this information with our product team. If you ever need assistance, please reach out to us! All the best – Matthew@GEA
OK Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front panel is to dark can't read the bottoms and it would be better if they brighter or backlit, Other than that it dose a good job for the money good value.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello rbincc, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship and design of your microwave's keypad. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy. Much noisier when cooking than our old OTRx
No, I would not recommend this to a friend