Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor coordination between, sales, third party installation, and customer service communication
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
No installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we bought the under the counter microwave we paid almost $120.00for installation. We tried to book an appointment to have it installed but the store clerk could not seem to book it. He told me to call the phone number. I tried several times to call and was told there was over an hour wait each time. I left my number for a call back. When I got a call back still no one was able to schedule installation. I was told no one in the area does installation. Well then why in the world would I get charged for something that was not even available! Crazy. I had to find someone on my own to do it.
No, I would not recommend this to a friendDO NOT BUY THIS MICROWAVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE. Loud Vent fan comes on automatically every time regardless of whether your range is on. We believed it was a product defect & had a technician from GE come take a look, and their explanation was that the new microwave units have only one fan rather than two, and therefore will automatically come on every time to regulate the internal temperature. Doesn't make much sense. The signage in the microwave itself and in the manual states "Vent fan may start automatically" but the word "May" doesn't imply that it will start automatically every time. Look elsewhere.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, thanks for sharing! We're glad to have you in the GEA family, and it's a pleasure having your business. We're sorry to hear your disappointment in this Over-the-Range Microwave. We know how worrying it is for an appliance to work differently than you expected, and we understand why your frustration. Your comments are important to us, and we'll keep them in mind for future products. Thank you for your patience.
-Sylvia@GEA
Looks good but hard to read panel even with light.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been nice to read touch screen without turning on kitchen light switch on to see panel.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Robert, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
- Pros mentioned:Performance
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my purchase, I recommend it.
I would recommend this to a friend - Pros mentioned:Size
Total Tech installed works Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and is what I expected!...................
I would recommend this to a friend - Pros mentioned:Price
no title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This inexpensive microwave does the job. Very pleased.
I would recommend this to a friend Still Love GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an over the range microwave August 17th I believe . Before I was able to mount it I used it 3 times then it quit working. I called GE and they will be coming out September 24th to see if they can repair it. I’ve always loved GE appliances and I believe that this time my luck ran out. I’ll continue with GE however concerning this product I have to rate it a 2
No, I would not recommend this to a friendMissing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regard GE products as solid and bought a microwave at Best Buy. However, when we opened and checked the parts against the manual, some where missing. So, we had to return it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
My new microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ELL Delivery smooth works well easy to use and clean
I would recommend this to a friend Second one and same problem. Not a good brand anym
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I've had. Same problem. Panel digits flashing. First one replaced, had plan. Thought second one wouldn't be faulty...but same having problem. Not a good brand
No, I would not recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clock literally broke 1.5 years after buying the microwave and won’t stop flashing. Contacted GE and they tried to charge over $100 to fix it. It is a piece of junk!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Big Power surge when door is opened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks nice and is somewhat understandable to operate. Unfortunately, 13-months, three days after I purchased it, it died (12m warranty). At first it would blow a breaker frequently when I would open the door with it turned on. When I finally moved it to its own circuit, it must have pushed too much current and fried the internals. The clock display is ok, but also hard to read from a distance. I suggest looking for alternatives.
No, I would not recommend this to a friendWorks great - makes a weird noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this looks great and works great, but when we cook something for more than a couple minutes, it starts to make a vibrating noise.
No, I would not recommend this to a friendGood price for what you need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only use it as a microwave. it's decent. Not very powerful, but get what you pay for.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for the one that quit working. Hard to see through the door if light on in the room
I would recommend this to a friendA bit of a challenge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just yesterday had this item installed. Only problem is I need a flashlight to illuminate the program pad. It is very faint. I am 76 and my husband is 80. A bit of a challenge
No, I would not recommend this to a friendWorked for about three weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked for about three weeks and then shorted out and doesn't work at all. It started beeping randomly at like 5 a.m. one day, and the flashing message was 'keypad short,' which I assume means that the touch-screen needs to be replaced. We cannot even set the clock on it now. I have never had an over-the-range microwave, so I didn't know that the panel should have been backlit, but that never worked, which indicates to me that there was an electrical problem from the minute it was installed. So I have brand new appliances and now need to spend money on a different microwave and time to install it. Hopefully the stainless will match. NOT happy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are deeply sorry to hear about the difficulty you are having with your microwave. This is not the owner experience we want for you or expect to hear. We understand your disappointment and apologize for your inconvenience. To clarify, your microwave does not offer a backlit control panel. In that regard, the microwave is fine. The issue with the "keypad short" is indicative of a service issue. Your microwave is covered by a one year warranty and we would encourage you to call and schedule a service appointment. We're certain service will be able to remedy the situation for you. We wish you all the best! Vikki@GEA
3 minutes to heat up a slice of pizza
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're better off going with another microwave. It takes up to 3 minutes just to heat up a slice of pizza. I've had to microwave leftovers up to 15 minutes at time. Very weak microwave and yes, the power level is all the way up! Also no lights on the buttons which would have been a nice feature.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this microwave that did not meet your expectations. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
cannot see touchpad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.touch pad needs some back lighting.Impossible to see unless kitchen lights on brightest setting. heats food just fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mikem - Thank you for your feedback. Your suggestion for improvement with the microwave design by adding backlighting is appreciated. As we always strive to improve our products for our customers, comments like this go a long way. Thanks for choosing GE Appliances! - John@GEAppliances