Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Okay for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to see the touchpad despite the clock being a glaring white LED.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Zebrafrank, we appreciate your review. We’re sorry to hear of your concern regarding the touchpad of your microwave. We appreciate you providing us this feedback and we will pass it along to our microwave product development team for future improvement. Thank you for choosing GE Appliances! -Chris@GEA
can't get one that works or not damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this microwave in store to replace a similar one I'd had for 16 years. I picked it up in the store. Got it home, Installed it, it didn't work. Plug it in and the light and a motor went on and wouldn't shut off until it was unplugged. Lugged it back to the store and they ordered a new one, which I had delivered. As we were installing it, I noticed a bottom corner was dented. Lugged that one to the store to return. They ordered a new one. This one was supposed to arrive yesterday. UPS sent it back. It was damaged. When I called the store, they can't order a new one until they get that one back. When I said I'd go elsewhere as I'd been without the microwave for long enough, he said "whatever works for you".
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Marian - We are very sorry to hear about this frustrating experience. This is certainly not something we would expect to occur. Our hope is that you were able to get set up with a working and undamaged unit in a timely manner. Thank you for your patience. -TREY@GEA
- Cons mentioned:Keypad
Good brand, bad unit.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit malfunctioned at keypad and buzzer does not work anymore. I have to unplug it to temporarily get the keypad to work. This may last one to two uses then it doesn't take any input anymore. 8 months old and total failure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are so sorry that you over-the-range microwave's keypad stops working frequently and that the buzzer no longer signal after only eight months of use. This is not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your microwave. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working with you to resolve this issue. Take care, Kelsey@GEA
Does the job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s supposed to do. Only wish it had a feature for pre set cooking like my old GE did. “Set cooking time for 5 min at 6:00 am. “
I would recommend this to a friendDisplay died after 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is still working, but the LCD display is flickering badly. I bought it in March 2023 and the display started acting up in May 2024. I was worried about the quality from the start because of the weakness the chassis. Once it was installed, there was visible sag and flex on the top of the unit.
No, I would not recommend this to a friendThird microwave wish us luck
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These seem to only last a few years. I hope this one has been updated and lasts longer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwaves experience. Although we don’t anticipate that you'll have any issues with your new model, please reach out to us on social media if any questions or concerns come up. Thanks for your feedback. Olga@GEA
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Like the black look but need to wipe down the outside often as you can see fingerprints easily.
I would recommend this to a friendGood but doesn’t last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave was loud & noisy. It worked good though while it lasted. Bought in Oct. 22 & it quit working January 24. If you buy this get the extended warranty for sure.
No, I would not recommend this to a friendI do like the microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was dissatisfied with the process due to the fact that there were no "guts"...no plate, no support ring, no carousel drive coupler, and no manual with the microwave. For me to purchase just the plate alone was $92. Unfortunately, I thought that Best Buy would stand by their product and make good on the missing items so my husband installed the microwave. That was not the case. When I called, the only thing the rep would do is have us return the microwave for another one. It took quite a lot of time to install it and I couldn't believe that was the only option. I will not recommend purchasing this way from Best Buy to anyone. Marty Hammer
No, I would not recommend this to a friendI DO NOT Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed. I bought two of these for my rental property and in less than two years, the over stove light stopped working in both units. The microwave works fine, but the light that provides a safer night-time cooking environment is now non-functional and it will cost me as much to have Best Buy fix it as it will cost to buy and install a brand new unit. I'm very annoyed and feel like I wasted too much money on these microwaves.
No, I would not recommend this to a friendBasic functional microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the stainless steel version. Primary complaint is the key pad is hard to see (gray on black) so need to memorize the buttons!
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty loud when running. Its nice but thats the feature that really stands out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are sorry your new microwave is loud when running. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
- Cons mentioned:Keypad
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item. The materials made for this microwave doesn't protect the keypad from heat. After having the unit mounted, I ised my stove and immediately noticed an area on the keypad bubble. It's not like I can remove it from the counter and take it back to the store, it's mounted so now I'm stuck with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Angie - We regret to hear you're having this issue. This is certainly not something we would expect to occur. I recommend taking advantage of your warranty by having a GE Appliance technician properly diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737 or schedule on-line at http://www.geappliances.com/ge/service-and-support/service.htm . -TREY@GEA
Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is the clock. The numbers are so close together, you can’t tell the time unless you are real close. And you can’t show all zero’s to stop it.
No, I would not recommend this to a friendOk Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what every microwave oven does, but when it comes to vent the steam from the kitchen is very weak.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Thought the new GE would be much better.
No, I would not recommend this to a friendAlmost perfect installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was fairly easy except for one of the retaining screws on top of the microwave. The bracket for the screw detached within the microwave leaving the screw without support.. Considering the appliance is over 50 lbs, the lack of full support is troubling but hopefully the other screws will provide enough support for the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're pleased to know installation was mostly easy, but we're sorry the bracket for the screw detached within the microwave. We understand how aggravating this would be for you, so we apologize for any headaches caused as well. To check on this, we suggest you give our parts team a call at 1-800-626-2002. They should be able to help you figure out if this will require extra attention. We appreciate your willingness to work with us and we're wishing you the best. Thank you for choosing GE Appliances. - Guy@GEA
Wish more like old one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the light inside was brighter, and that the buttons were arranged differently on the front. Still good microwave for the money
I would recommend this to a friendGood performance only lasted 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October of 2018 and the 1-year warranty just expired. It just stopped working last weekend when turned on( just kept tripping the breaker). I tested the thermal fuses and door switches but couldn't find anything wrong. Get the warranty if you buy this. Putting mine out for the trash. The GE microwave we had in our house prior last 16 years.
No, I would not recommend this to a friend- Pros mentioned:Size
Nice over the range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect to replace your vent hood. No need for a short cabinet. This microwave fits perfect.
I would recommend this to a friend